Manila Recruitment logo
Manila Recruitment

Talent Guaranteed

VOIP Engineer

Network EngineerNetwork EngineerFull TimeRemoteMid LevelTeam 11-50Since 2010H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

88 days ago

Salary

0

Seniority

Mid Level

Job Description

VOIP Engineer

Manila Recruitment

Role Description As a VOIP Engineer, you will be responsible for maintaining the health and performance of VoIP infrastructure, providing end-user support, troubleshooting call quality issues, and working closely with internal teams and external vendors to ensure reliable voice communications. Duties and Responsibilities - Maintain, configure, and monitor VoIP systems - Set up software and hardware for customers, including Yealink desk phones, cordless phones, and WiFi solutions - Troubleshoot and resolve issues on the Yeastar platform - Provide technical support to end users and assist with VoIP-related issues - Handle customer tickets and take inbound calls for technical queries and issues - Resolve customer tickets through the support system, ensuring timely resolution and customer satisfaction - Support customers throughout the complete rollout process, addressing call quality issues, broadband problems, and technical queries - Document system configurations, change logs, and troubleshooting steps - Monitor VoIP call flow and logs for anomalies and performance issues - Ensure compliance with security policies and best practices for voice traffic - Train end users on how to use the VoIP system and features - Participate in VoIP system upgrades, migrations, and new installations - Serve as the main point of contact for assigned customer tickets, handling independent tasks from start to completion - Troubleshoot various technical issues and provide solutions throughout the support process Qualifications - Minimum of 2 years’ experience as a VOIP Engineer - Proven experience with VoIP systems (e.g., Yealink, Yeastar) - Understanding of SIP, RTP, QoS, NAT, firewalls, and network fundamentals - Strong troubleshooting and problem-solving skills - Experience with monitoring tools and call flow analyzers - Good understanding of PBX and unified communications platforms - Familiarity with IP networking, VLANs, and PoE for VoIP devices - Excellent written and verbal communication skills, in order to effectively collaborate and communicate with the relevant team members and clients - Strong telephone manner and a customer-focused mindset - Ability to work independently and collaboratively with IT and support teams Requirements - Advantageous skills or nice-to-haves: - Bachelor’s Degree in Information Technology, Science, Engineering or related Company Description Our client is a UK-based telecommunications company, specializing in VoIP phone systems, business broadband, and future-ready tools. They help businesses improve collaboration, streamline communication, and enhance productivity. With a focus on delivering reliable, fast, and cutting-edge services, they support businesses in adapting to the future of work. Due to their continued success, they are looking to expand their team in the Philippines and seeking a passionate, skillful, self-motivated, and collaborative VOIP Engineer to join their dynamic team. This is an excellent opportunity for those who value a workplace culture built on strong relationships, personal accountability, and collaborative teamwork.

Job Requirements

  • Minimum of 2 years’ experience as a VOIP Engineer
  • Proven experience with VoIP systems (e.g., Yealink, Yeastar)
  • Understanding of SIP, RTP, QoS, NAT, firewalls, and network fundamentals
  • Strong troubleshooting and problem-solving skills
  • Experience with monitoring tools and call flow analyzers
  • Good understanding of PBX and unified communications platforms
  • Familiarity with IP networking, VLANs, and PoE for VoIP devices
  • Excellent written and verbal communication skills, in order to effectively collaborate and communicate with the relevant team members and clients
  • Strong telephone manner and a customer-focused mindset
  • Ability to work independently and collaboratively with IT and support teams
  • Advantageous skills or nice-to-haves:
  • Bachelor’s Degree in Information Technology, Science, Engineering or related

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