Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. SUMMARY As a Solutions Support Engineer Manager, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will manage a technical team of up to 8 people and help and enable them to solve technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting. WHAT YOU’LL DO - Manage, develop, coach and mentor a team of Technical Support Engineers, who are responsible for technical customer support experience within the Wiz product - Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports - Ensure successful training and onboarding of new hires - Guide the team through technical-training and additional learning and development needs - Drive projects or initiatives to improve team productivity, process or procedure - Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary - Identify cases that require escalation (either technically or strategically) - Create, maintain, and coordinate incident management requests to product or engineering - Design and implement solutions that scale the support offering through automations - Coordinate with Customer Success Managers to address any technical issues impacting a customer's success - Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience - Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business WHAT YOU’LL BRING - Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications - 1+ years of people management experience preferably on a support engineering team. - 3+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role - A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP) - Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON - Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage - Familiar with security frameworks or tools NICE TO HAVE - Experience with DevOps technologies - Familiar with REST API's or GraphQL - Knowledge of basic web technologies (e.g., HTTP, HTML, DNS) - Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing) - Understanding of relational databases Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States. Benefits Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location. Health & Welfare Benefits - Medical, dental and vision insurance - Home Office Setup reimbursement - Flexible Spending Accounts - Monthly Connectivity reimbursement - Employee Assistance Program (EAP) Financial Benefits - Short- and Long-term Disability Insurance - Life & Accident Insurance - 401(k) Retirement Savings Plan (with employer match) Time Off - Flexible paid time off + 11 paid holidays - Paid leave programs, including parental, pregnancy health, medical and bereavement leave Compensation Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process. This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation. The annual base salary range for this full-time position is listed below. US Base Pay Range $144,000—$198,000 USD Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

About the Role We are seeking a results-oriented Professional Services Manager to lead a team of consultants and oversee the seamless technical deployment of Abnormal Security products for our clients. This role plays a pivotal part in ensuring that our Professional Services team consistently delivers high-quality outcomes while fostering a culture of excellence, collaboration, and continuous growth. This role requires a blend of strong leadership, technical expertise, and exceptional operational oversight. You will refine processes to enhance efficiency, while guiding your team to achieve operational excellence, deliver value to clients, and uphold the organization’s core values. In this job, you will bring these skills - Minimum of 3+ years of experience leading a team or managing direct reports. - Ability to inspire, mentor, and guide a team toward achieving shared goals. - Proficiency in performance management, including setting clear expectations, providing constructive feedback, and fostering professional growth within the team. - Clear, transparent, and consistent communication to foster alignment within the team and with clients. - Exceptional skills in communication, emotional intelligence, and client relationship management. - Managing conflicts constructively, promoting trust, and ensuring productive outcomes. - Experience managing complex client-facing projects, ensuring they meet quality standards, timelines, and client expectations. - Strong understanding of professional services delivery and customer lifecycle. - Experience in working across teams or departments to align objectives and drive collective success in a fast-paced environment. - Analytical and creative thinking to identify challenges and implement effective solutions. - Ability to adapt to changing priorities, handle ambiguity, and remain composed under pressure. Role Responsibilities + Deliverables - Lead a team of consultants, providing guidance, mentorship, and support to ensure professional growth and project success. - Provide coaching and career guidance to team members, helping them achieve their aspirations and align their development with organizational needs. - Set clear objectives, provide constructive feedback, and foster a culture of accountability. - Ensure project deliverables meet established quality standards and are completed within agreed timelines to drive customer satisfaction. - Coordinate resources effectively to balance team capacity and project needs. - Facilitate effective communication within the team and across the organization. - Collaborate with other teams and stakeholders to ensure alignment and successful project outcomes. - Continuously seek opportunities to optimize workflows and improve team efficiency. - Implement plans and processes that drive operational success and enhance business outcomes. - Align recruitment efforts with the long-term goals of the organization, supporting strategic hiring initiatives. #LI-MC2 Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package. Base salary range: $124,700—$179,300 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Role Description The PWHL is seeking an experienced Manager, Team Ticket Operations and Enablement to oversee critical ticketing operations across multiple teams while serving as a mentor and technical leader for team ticketing representatives. This role requires deep expertise in Ticketmaster products (Archtics, AccessManager, Account Manager, Group Manager, and Host) combined with strong leadership skills to support, train, and enable ticketing staff leaguewide. You'll lead day-to-day operations including event builds, inventory management, promotional campaigns, and system integrations while ensuring compliance, efficiency, and exceptional service. This position is ideal for a strategic ticketing professional with prior management experience who is passionate about building operational excellence and advancing women's professional sports. Key Duties & Responsibilities - Lead day-to-day ticket operations and strategic decisions for multiple teams, including event builds, venue scaling, season manifests, inventory management, ticket offers, and pre-sales/on-sales. - Manage online ticket systems including Account Manager, Archtics/HOST (TM1) payments, payment plans, invoices/receipts, ticket management, and access control. - Oversee inventory and internal ticket request processes for PWHL games and events in collaboration with internal stakeholders and venue contacts. - Execute and co-lead ticketing integrations and development with licensed technologies (e.g., Salesforce). - Serve as lead mentor for team ticketing representatives, providing training, guidance, and oversight on daily system use and best practices. - Lead promotional offers and campaigns in coordination with marketing and sales teams. - Conduct regular audits of ticketing processes and systems to ensure compliance, accuracy, and operational efficiency. - Build strong relationships with internal and external stakeholders, including venue partners and technology vendors. - Drive continuous improvement initiatives to optimize ticketing operations and user experience. Qualifications - Post-secondary degree required, or equivalent combination of relevant education and professional experience. - 4–6 years of experience in ticketing operations within sports, live entertainment, touring events, or related field. - Strong technical understanding of Ticketmaster systems including Host, Archtics, Access Manager, Group Manager, and Account Manager. - Prior leadership or management experience overseeing ticketing operations or similar function. - Excellent relationship-building and people skills with ability to interact effectively at all organizational levels. - Strong leadership, organizational, and time-management skills. - Service-oriented with excellent oral and written communication skills. - Strategic thinker with proven ability to lead cross-functional teams and manage complex projects. - Flexibility to work evenings, weekends, and occasional travel (United States and Canada) as required. Preferred Qualifications - Passion for women's hockey or women's sports. - Experience with other sports ticketing systems (e.g., Paciolan). - Bilingual capabilities (English/French). - Experience managing ticketing operations for multiple teams or venues simultaneously. Flexibility & Travel Candidate must be able to work remotely with flexibility for evenings and weekends as needed to support ticketing operations and event launches. Occasional travel across the United States and Canada may be required. The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class. Background check will be conducted once a successful candidate is identified.

• Manage case assignments, develop service plans, track progress, and execute case closures • Advocate for clients with advice and information about treatment options and clinical status, evaluating medical necessity and appropriating resources • Manage the cost of care wisely, and provide timely and accurate information to payors • Track and record case information, complete forms, and produce reports • Facilitate care and treatment via scheduling, information sharing, and case coordination • Assess and act accordingly in response to treatment barriers and psychosocial issues