• You will be responsible for the integrity of our publishing database and the seamless registration of works worldwide. • Create and maintain accurate compositions within our publishing software; meticulously update and audit publishing metadata. • Manage the end-to-end registration process via CWR (Common Works Registration) and handle the importing and reconciliation of ACKs (Acknowledgments) from societies. • Resolve ownership overlaps, double-claims, and disputes within the publishing ecosystem. • Review all publishing submissions for accuracy and compliance before they are submitted to societies. • Handle queries from collection societies (PRS, ASCAP, BMI, etc.), DSPs, and our internal roster of songwriters and publishers. • Identify and troubleshoot registration issues and data discrepancies to ensure minimal revenue leakage.

Role Description This role is a strategic driver of performance improvement across a nationwide network of ambulatory surgery centers. You will lead operational excellence initiatives that optimize efficiency, throughput, and resource utilization while ensuring a high-quality patient experience. Partnering with field and corporate teams, you will translate strategic priorities into actionable solutions, scale best practices, and influence change at multiple levels. The position combines analytical rigor, process improvement expertise, and stakeholder engagement to deliver measurable impact. You will have the opportunity to shape operational standards, mentor teams, and support enterprise-wide transformation projects in a collaborative, results-driven environment. The role requires travel to centers and corporate meetings to implement and sustain improvements across the organization. - Lead end-to-end operational improvement initiatives across multiple centers, from assessment to implementation and results tracking. - Identify efficiency levers such as staffing optimization, operating room utilization, scheduling enhancements, and patient throughput improvements. - Collaborate with, coach, and influence center leaders, field teams, and physician partners to drive sustainable performance improvements. - Apply continuous improvement methodologies (e.g., Lean Six Sigma) to streamline operations, reduce waste, and standardize processes. - Develop and maintain scalable toolkits, playbooks, and best practices for network-wide adoption. - Serve as a project lead for cross-functional corporate initiatives that support strategic objectives, growth, and capability development. - Track and report progress on performance metrics, translating data into actionable recommendations for leadership. Qualifications - Bachelor’s degree required; MBA or MHA preferred. - 5+ years leading operational improvement initiatives in healthcare, with a proven record of measurable results in labor productivity, resource utilization, throughput, or cost reduction. - Experience in ASC operations and/or multi-site operational support strongly preferred. - Strong analytical and problem-solving skills with Excel fluency and the ability to translate data into actionable insights. - Exceptional stakeholder engagement and change management skills; able to influence without authority and build credibility across clinical and operational teams. - Clinical background (RN) or experience partnering with clinical teams is a plus. - Background in industrial engineering, process improvement, or consulting preferred. - Willingness to travel periodically (10%-20%) to centers and corporate meetings. Benefits - Competitive paid time off, including PTO, 9 observed holidays, and paid family leave (20–25 days per year depending on role). - Medical, dental, and vision insurance options. - Life and disability insurance coverage. - Flexible Spending Accounts (Healthcare, Dependent Care, Transportation, Parking) and Health Savings Accounts (HSAs). - Matching 401(k) plan. - Opportunities for professional development, training, and recognition programs. - Supportive, collaborative culture focused on teamwork, integrity, and continuous improvement.

• You prioritize, analyze, and troubleshoot issues that arise in customer environments within defined response and resolution times as part of the incident management process • You coordinate changes and play an active role in improving the support function and optimizing the user experience • You are responsible for the documentation of systems and configurations • You take over on-call shifts to ensure the best possible customer support • You support customers with further questions regarding the operation and configuration of our software (including our on-premises customers) • You work closely with our product development and infrastructure teams to ensure smooth operations and continuously improve IT operations processes (e.g., monitoring, backup and recovery) • You are responsible for managing, monitoring and optimizing our SaaS environments on staging and production clusters

Role Description This role offers the opportunity to build and lead a high-impact operational technology function from the ground up. You will own and evolve the organization’s core business systems, starting with an enterprise-grade Zendesk ecosystem and expanding to broader operational platforms. Your work will directly impact the efficiency of hundreds of thousands of annual shifts, streamline workflows through AI-driven automation, and support a remote-first, fast-growing team. This position is ideal for a hands-on builder who enjoys designing scalable systems, collaborating with cross-functional teams, and establishing best practices that shape the foundation for future growth. The role allows you to influence both operational effectiveness and the professional experience of thousands of users across multiple sectors. Candidates in the Seattle area have the option for hybrid work, though the role is primarily remote. - Build, maintain, and optimize the Zendesk ecosystem to support operations, customer support, and internal workflows - Lead the design and implementation of operational technology processes and standards across business systems - Collaborate with cross-functional teams to identify opportunities for automation, AI integration, and process improvement - Own system reliability, scalability, and documentation, ensuring operational workflows function seamlessly at scale - Define and enforce best practices for data management, workflow automation, and platform integrations - Partner with stakeholders to align technology initiatives with operational objectives and business goals Qualifications - Proven experience building a Tech Ops or operational technology function from scratch, ideally in a fast-growing, remote-first environment - Hands-on expertise with enterprise operational platforms, with deep familiarity with Zendesk and experience expanding to other business systems - Strong analytical and problem-solving skills, capable of going multiple levels deep into system architecture and workflow logic - Experience implementing workflow automation, AI tooling, or other technology solutions to optimize operations - Exceptional communication skills to collaborate with technical and non-technical stakeholders - Self-driven, comfortable in ambiguity, and able to prioritize initiatives in a high-growth, fast-paced environment - Ability to work remotely and manage distributed teams or cross-functional projects effectively Preferred Qualifications - Experience in a marketplace or healthcare operations environment - Familiarity with AI-driven workflow automation tools - Experience designing enterprise-scale operational systems supporting high-volume transactions or shift-based marketplaces Benefits - Competitive compensation and equity opportunities in a high-growth Series C company - Fully remote-first role with optional hybrid work in Seattle - Opportunity to build and lead a Tech Ops function from the ground up - Exposure to AI-driven operational systems and innovative process design - Direct impact on operational efficiency, user experience, and business growth - Professional growth and mentorship in a fast-paced, mission-driven environment