At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Industry Lead, Pulp & Paper North Americ In this role, you will play a key role in developing accurate, competitive, and customer‑focused proposals for ABB’s DCS solutions and services. You will collaborate closely with Sales, Operations, and Technical teams, analyze customer requirements, and contribute to solution strategies that improve operational performance and deliver measurable business value. This position is ideal for someone with hands‑on DCS experience and a strong understanding of automation systems in Pulp and Paper Applications, combined with excellent communication skills. The work model for the role is: Remote {#LI-Remote} This role is contributing to the Automation Process Industries Division in the US. You will be mainly accountable for: - Develop high‑quality, competitive proposals for DCS solutions and service offerings. - Support the Sales team during customer meetings, presentations, site assessments, and negotiations. - Evaluate customer needs and recommend appropriate ABB DCS systems, products, and application solutions. - Prepare and document the technical, financial, and engineering components of proposals. Our team dynamics You will join a dynamic and high performing team, where you will be able to thrive. Qualifications for the role - Technical background in automation, control systems, electrical/mechanical engineering, or a related discipline. - Experience working with distributed control systems (DCS); ABB 800xA strongly preferred. Experience with legacy ABB Bailey or Advant DCS systems is a plus. - Strong analytical skills with the ability to translate technical requirements into practical, cost‑effective solutions. - Excellent communication, presentation, and customer‑facing skills. - Ability to work collaboratively across Sales, Engineering, and Operations teams in a fast‑paced environment. - Bachelor’s degree in Engineering preferred; significant relevant experience may be considered in lieu of a degree. - 5+ years of experience working with DCS equipment in sales support, proposals, engineering, or service roles. - Experience working in the Pulp and Paper industry is a plus. - Proficiency with Microsoft Office tools, especially Excel. Experience with Salesforce is a plus. - Ability to travel up to 20% as required. - Proficiency in English. - Candidates must already have a work authorization that would permit them to work for ABB in the US. More About Us: The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to www.myBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. - Choice between two dental plan options: Core and Core Plus - Vision benefit - Company paid life insurance (2X base pay) - Company paid AD&D (1X base pay) - Voluntary life and AD&D – 100% employee paid up to maximums - Short Term Disability – up to 26 weeks – Company paid - Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. - Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance - Parental Leave – up to 6 weeks - Employee Assistance Program - Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption - Employee discount program Retirement - 401k Savings Plan with Company Contributions - Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually and is bonus eligible. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

• Own root cause analysis for critical customer problems - be the point of contact that works with the Engineering and Customer Success team. • Provide support to troubleshoot and resolve technical issues that the customer success team has escalated. • Identify bugs, test, reproduce, report and work with the engineers to assist with a fix and test/verify fix versions. • Provide ideas and assist with creating documentation and training material for external and internal Support Center content. • Maintain clear, concise, and positive communication for all cases in a timely and efficient manner, including follow-ups with customers, team members, and engineers. • Learn in-depth the latest features and offerings from Alkira. • Work with the internal QA team to cover any gaps in testing and automation. • Work with development teams to provide feedback and guidance for new features/improvements. • Provide escalation support during off-hours on-call will be required.

Please submit your CV in English and indicate your level of English proficiency. Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation isproject-based, not permanent employment. What this opportunity involves While each project involves unique tasks, contributors may: - Design graduate- and industry-level mechanical engineering problems grounded in real practice. - Evaluate AI-generated solutions for correctness, assumptions, and engineering logic. - Validate analytical or numerical results using Python (NumPy, SciPy, Pandas). - Improve AI reasoning to align with first principles and accepted engineering standards. - Apply structured scoring criteria to assess multi-step problem solving. What we look for This opportunity is a good fit for mechanical engineers with an experience in python open to part-time, non-permanent projects. Ideally, contributors will have:  - Degree in Mechanical Engineering or related fields, e.g. Thermodynamics, Fluid Mechanics, Mechanical Design, Computational Mechanics, etc. - 3+ years of professional mechanical engineering experience - Strong written English (C1/C2) - Strong Python proficiency for numerical validation - Stable internet connection  Professional certifications (e.g., PE, CEng, PMP) and experience in international or applied projects are an advantage. How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active. Compensation On this project, contributors can earn up to $55 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.

• Performing troubleshooting and analysis, including log file investigation • Acting as a technical focal point in relationships to fellow IT Professionals • Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works • Documenting of all customer interactions accurately and within SLA in our CRM tool