• Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. • Design and deliver use case–based training curriculum across all enterprise functions. • Go beyond defect detection to identify innovative, high-value opportunities for digital optimization. • Establish and maintain advanced-level mastery of the Quantum Metric platform. • Provide thought leadership on industry best practices. • Frequently sharing expertise in team forums, assisting peers by knowledge sharing. • Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value.

• Take complete ownership of a book of business consisting of key strategic accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. • Design and deliver expert-level, use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. • Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. • Establish and maintain expert level mastery of the Quantum Metric platform, quickly adopting new capabilities and serving as a subject matter expert for both customers and internal peers. • Act as a subject matter expert within your assigned vertical, actively contributing to vertical playbooks and key strategic initiatives that define and advance Quantum Metric’s Business Consulting methodology. • Frequently coach new hires and associates to ramp quickly and achieve measurable success. Regularly mentors peers, frequently sharing expertise in team forums, and provide additional support on customer engagements when needed. • Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often.

• Design and deliver immersive, storytelling-based product demonstrations that showcase Contentsquare's value across web, mobile, and app experiences • Lead discovery sessions and technical deep dives, leveraging frameworks like Command of the Message and MEDDPICC to uncover and align to prospect pain • Own and execute Proof of Value (PoV) engagements that emphasize business impact, insight delivery, and time to value • Partner daily with Account Executives, Marketing, Product, and Customer Success to ensure a seamless and value-driven buying journey • Advise customers on their digital experience strategies, including behavioral analytics, content optimization, and conversion insights • Engage technical stakeholders on architecture, SDK deployment, tag governance, data strategy, and integration best practices • Scope and guide platform evaluations, helping prospects connect the dots between behavioral data and business outcomes • Stay sharp on industry trends and product updates to act as a trusted domain expert internally and externally • Share product feedback and emerging requirements from the field with Product and Engineering to influence roadmap • Serve as a mentor and thought leader across the SC team—sharing best practices, participating in enablement, and elevating the overall craft

• Collaborate with project teams to complete implementation tasks, including gathering requirements, analyzing clinical workflows, and identification of workflow challenges. • Engage with providers to review requests and offer recommendations based on proficient knowledge of clinical workflows that will ultimately enhance patient care, treatment plans, and health outcomes. • Provide hands-on training to designated clients while guiding them through the solution's functionalities and features to increase proficiency in utilization. • Use industry compliance knowledge and follow established practices and guidelines to ensure the implementation of clinical solutions complies with regulations and standards. • Review a variety of factors for solution configurations, understand solution functionalities, and troubleshoot technical issues to offer consultation and support. • Perform other job duties as assigned.