Department: H2H Connect Contact Center Reports to: Crisis Shift Supervisor Pay Range: $30.22 - 32.00 Location: Remote Schedule: Full-time; Mornings, Evenings, Overnights, and Weekends Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: Crisis Counselors provide evidence-informed crisis intervention, suicide prevention, information & referral, and brief supportive counseling to individuals who a designated program in emotional distress, particularly those at high risk for suicidal and/or homicidal thoughts and behaviors. Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls. Duties/Responsibilities: - Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress. - Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors. - Participation in at least two Lifeline continuing education webinars per fiscal year. - Adhere to policies & procedures for each service offered by the program. - Conduct assessments in accordance with program policies & procedures. - Utilize resource referral databases to provide information and referral assistance to callers seeking mental health and substance abuse services. - Accurately and efficiently document client interactions. - Utilize SMS texting, voice, calls, and/or web chat to interact with clients. - Other duties as assigned. Required Skills/Abilities: - Proficiency with motivational interviewing skills. - Active listening skills to establish working alliance with callers and/or chat/text visitors. - Efficiency with information-gathering, and problem-solving to facilitate resolution of inquiries. - Superior communication skills to convey information clearly and concisely. - Ability to maintain professional demeanor when handling crises and other difficult contacts. - Efficiency with balancing pace and flow of conversation and call time. Required Qualifications: - A bachelor's degree in Psychology, Social Work, Mental Health Counseling, Forensic Psychology, or related field is preferred or 4+ years of experience in lieu of degree. - 1+ years' experience working in behavioral health and/or call center. - Experience working in behavioral health with call center experience strongly preferred. - Fluency in the English language both oral and written. - Must be able to attend a 3-week training class without interruptions Physical Requirements: - Must be able to remain in a stationary position for at least 50% of the time. - Will frequently communicate over video calls with internal and external stakeholders as well as team members. - Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Work at Home Behavioral Health Case Manager (Licensed Clinician) Location: Fully Remote (USA) Schedule: Monday–Friday 8-5 Your Time Zone No nights, weekends, or holidays As a key member of our care coordination team, you’ll: - Assess Member Needs: Conduct comprehensive evaluations using clinical tools and data to determine eligibility, care needs, and appropriate interventions. - Coordinate Care: Collaborate with providers and internal teams to develop personalized care plans, ensuring members receive timely and effective physical and behavioral health services. - Support in Crisis: Use advanced clinical skills to intervene during behavioral health or medical crises, providing follow-up and ensuring continuity of care. - Promote Health & Engagement: Empower members through coaching and motivational interviewing to make informed decisions and adopt healthier lifestyles. - Ensure Quality & Compliance: Apply clinical guidelines and regulatory standards to deliver high-quality, cost-effective care while identifying and escalating quality-of-care concerns. Required: - Master’s degree in Behavioral/Mental Health or related field - Active, unencumbered independent clinical license in your state (e.g., LMHC, LCSW, LISW, LMFT, LPC) - 3+ years of post-master’s clinical experience in hospital, outpatient, or ambulatory settings - 3+ years of behavioral health experience - Ability to manage crisis calls with professionalism and empathy Preferred: - Experience in managed care, utilization review, or case/discharge planning - Strong communication skills with the ability to influence care decisions across multidisciplinary teams - Engagement and Motivational interviewing skills Why Join Us? - 100% Remote: Work from home. - Predictable Schedule: No nights, weekends, or holidays - Collaborative Culture: Work alongside experienced clinicians and medical directors - Purpose-Driven Work: Help members navigate complex health challenges and improve outcomes - Professional Growth: Opportunities to expand your skills in case management and integrated care Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,095.00 - $116,760.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/01/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in behavioral health. Thank you for taking the time to explore a career with us. As the fastest growing behavioral health practice group in the country, now is the perfect time to join our clinical team! We are actively looking to hire talented therapists in the area, who are passionate about patient care and committed to clinical excellence. Is this you? - Wanting to deliver high quality behavioral healthcare. - Seeking work life balance. - Interested in growing professionally. What we offer Therapists: - Flexible work schedules. - Compensation Range of $95,000-$131,000 - Telemedicine and in-person flexibility. - Generous ‘above market’ compensation with unlimited/uncapped earnings. - Full benefits package: health, dental, vision, life, 401k (with match), paid parental leave, holidays, EAP and more. - Collegial work environment. - Newly designed and modern offices. - Full administrative support. - Latest in digital technology. - Strong work/life balance. Licensed Therapists are a critical part of our clinical team. We’re seeking Licensed Therapists that are: - Fully licensed and credentialed in one or more US states. - Experienced in working with adult, and/or child and adolescent populations. About LifeStance Health LifeStance is a national provider of mental healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its clinics nationwide and through its digital health telemedicine offering. The company employs psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists throughout the US. LifeStance Health is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Our values: Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. If you elect to interact with us via our website, please only use www.lifestance.com or www.careers.lifestance.com. Additionally, our recruiters utilize email addresses with the @lifestance.com domain. Other websites and domains are not affiliated with LifeStance Health and may represent threats to your data security. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com or by calling +1-800-308-0994. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.

• Actively looking to hire talented therapists who are passionate about patient care and committed to clinical excellence.