Job Closed

This listing is no longer active.

Velera logo
Velera

Formerly PSCU/Co-op Solutions

Fraud Detection Representative

Financial CrimeFinancial CrimeFull TimeRemoteJuniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

85 days ago

Salary

$1.8K / hour

Seniority

Junior

High School1 yr expExperience acceptedEnglish

Job Description

Fraud Detection Representative

Velera

• Takes incoming calls and outbound calls. • Navigates tools and resources to properly address case inquiries. • Monitoring and working cases for credit and debit accounts to identify fraudulent activity. • Multi-task across various systems to mitigate cardholder and credit union losses. • Maintains a high level of service with members and meets performance targets. • Communicate trends and training opportunities to management. • Maintains composure and demonstrates a calm, professional position while adapting to difficult situations. • Develops and maintains productive working relationships with team members. • Promotes and maintains a positive, professional image of Velera's Call Centers. • Participates in skills and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.

Job Requirements

  • High school diploma or equivalent.
  • Some post high school education desirable.
  • Minimum of one year experience in fraud detection and/or fraud investigation preferred.
  • Minimum six months experience in a customer service or call center experience preferred.

Benefits

  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Paid Time Off (PTO)
  • Maternity, Parental, Family Care
  • Community Volunteer Time Off
  • 12 Paid Holidays
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Wellness program

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