• Design user-centered end-to-end design processes • Take responsibility for all relevant design steps • Translate product goals into clear user experiences • Ensure the user experience across the entire product bundle • Work closely with Product, Data, Development, Sales and stakeholders • Continuously test, validate and iterate using prototyping and user feedback

• Lead the design of key products with full ownership of web and mobile applications • Craft intuitive interfaces and engaging user experiences that resonate with our end users • Work hands-on across UX, UI, and AI-enabled product initiatives • Collaborate closely with a fast-moving, mission-driven team to explore and implement innovative solutions that drive impact for our patients, partners, and operations teams • Continuously refine user journeys and interactions, ensuring clarity, ease of use, and delight

• Work with internal team members and external stakeholders to optimize and design sites, components, and interfaces. • Maintain and iterate design systems, ensuring continuous improvement of existing components. • Perform Design Quality Assurance (DQA) for visual and interaction design. • Resolve design-related tickets and issues, providing timely solutions. • Use existing research insights and sketches as design inputs to create wireframes. • Communicate a vision for interaction models and experience architectures. • Conduct heuristic evaluations and usability testing. • Facilitate internal and external design reviews, collect client feedback, and drive approvals. • Support Product Strategy team members as they define experience/product requirements.

• Lead the entire design thinking process for significant parts of our multi-platform product suite (consumer, B2B2C, and internal business tools) • Contribute to the growth of the product design function while building and communicating best practices across the organization • Work directly with our Head of Product Design and Product, Engineering, and Tax Analyst leads to prioritize initiatives to ensure we are solving the right problems • Ensure flawless, pixel perfect execution across all areas of the design process while keeping an eye on the bigger picture • Regularly conduct research to ensure we are continuously improving the product experience by gathering qualitative and quantitative insights via user research • Measure and contribute to business level objectives and key results by ensuring every piece of work you touch is adding value for both the user and the business • Partner with the marketing team to ensure our solutions align with our users’ voice and the april brand