• Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services to customers • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned

• Serve as the primary point of contact for customers via chat, email, and phone • Handle customer inquiries and resolve issues with professionalism and confidence • Manage data updates, service requests, and orders accurately within internal systems • Deliver tailored solutions based on customer needs and your expertise • Support multiple customer service projects simultaneously in a dynamic environment • Perform inbound and outbound sales activities, demonstrating strong sales affinity and confidence in customer interactions

Credit9 is seeking a Bilingual Customer Service Representative to join our team. The primary responsibilities for this role include professionally dialing, answering, screening, and transferring calls in a timely manner. Additionally, the representative will manage inbound and outbound calls, handle escalated issues, update information in our CRM, and deliver outstanding customer service. Compensation: $18.00 per hour Work Location: Remote (Arizona) Work Hours: Full-time: 9:00 am- 6:00 pm pst. About Us: At Credit9, we put our clients at the center of everything we do, empowering thousands to meet their financial goals. By working in highly collaborative, agile teams, we're defining a new industry and offering immediate solutions to debt problems along with financial consultations to ensure lasting success. Join us to contribute, innovate, and advance in an environment with opportunities. Your Responsibilities: - Manage a high volume of inbound and outbound calls to update our clients. - Answer client emails/chats through our internal database. - Follow call center scripts when handling different topics. - Redirect clients to appropriate departments and teams when applicable. - Identify customer needs, clarify information, research every issue, and provide solutions. - Keep records of all conversations in our call center database CRM. - Assist Debt Consultants with client enrollment processes. - Follow all communication procedures, policies, and guidelines during every customer interaction. - Update client information through the progression of their enrollment (email, chat, or phone). - Assist clients with modifications to their program (Drafts, Billing, Retention, etc.). - Maintain professional relationships with customers through ongoing excellent customer service. - Meet or exceed call quotas both personally and as a team. Skills and Qualifications: - Ability to collaborate effectively within a team. - Fluent in both Spanish and English - Proficient typing skills for accurate data entry and record-keeping. - Fundamental understanding of computer operations. - Customer-centric attitude with patience, friendliness, and positivity. - Practical communication skills (verbal and written). Education and Experience: - High School diploma or equivalent required. - Prior customer service is preferred. Company Benefits: - Ongoing training and development - Opportunity for career advancement - Medical - Dental - Vision - Company Paid Group Life / AD&D Insurance - 7 Paid Holidays and 2 Floating Holiday Days to use at will - Paid Time Off - Flexible Spending/HSA - Employee Assistance Program (EAP) - 401(k) match - Referral Program Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Note To Agencies: Credit 9 maintains an internal recruiting department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal recruiting teams or authorized personnel present all candidates to hiring managers. Please refrain from sending unsolicited resumes directly to Credit 9, whether via mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation.

Job Title: Online Chat Specialist (Entry Level) About the Role Invicta Software is seeking a motivated and customer-focused Online Chat Specialist to join our dynamic team. This entry-level position offers an exciting opportunity to engage directly with our users, providing timely and effective support through online chat channels. As the first point of contact, you will play a vital role in enhancing customer satisfaction and contributing to the overall success of our software solutions. Key Objectives - Deliver prompt, accurate, and professional assistance to customers via online chat. - Resolve user inquiries related to our software products efficiently and effectively. - Collaborate with internal teams to escalate and track issues when necessary. - Maintain clear and concise documentation of customer interactions. Responsibilities - Respond to customer questions and concerns through live chat in a courteous and helpful manner. - Assist users with troubleshooting common software issues and guide them through product features. - Identify and escalate complex problems to appropriate technical teams. - Document chat interactions and update customer records accurately. - Maintain knowledge of product updates, policies, and procedures to provide accurate information. - Contribute to continuous improvement by sharing customer feedback and insights with the team. Requirements - High school diploma or equivalent; additional education in IT or related fields is a plus. - Excellent written communication skills with strong attention to detail. - Basic understanding of computer software and technology concepts. - Ability to multitask and manage time effectively in a fast-paced environment. - Strong problem-solving skills and a customer-oriented mindset. - Comfortable working independently and as part of a team. - Availability to work flexible hours as needed. Preferred Qualifications - Previous experience in customer service or technical support is advantageous but not required. - Familiarity with chat support tools and CRM systems. - Basic typing skills with the ability to maintain accuracy and speed. Benefits - Comprehensive training and ongoing professional development. - Opportunities for career growth within the software industry. - Supportive and inclusive work environment. - Competitive compensation and benefits package. - Work-from-home flexibility and modern communication tools. Join Invicta Software and become an integral part of a team dedicated to delivering exceptional software experiences. If you are eager to start your career in tech support and thrive in a collaborative environment, we encourage you to apply.