• Delivering high-quality, patient-centered care through remote modalities • Conduct telephonic and video-based patient triage to assess symptoms, medication tolerance, and clinical concerns • Perform structured side-effect assessments and escalate findings to appropriate clinical staff as needed • Complete nurse visits focused on medication administration education (including injectables) and lifestyle/behavioral assessments • Provide comprehensive patient education on medications, side-effect mitigation strategies, lifestyle interventions, and program requirements • Support pre-initiation workflows, including baseline assessments, laboratory coordination, and pharmacy/provider collaboration • Participate in ongoing patient monitoring, including safety labs, refill timing, and insurance or authorization requirements • Respond to patient communications via phone, secure messaging, and other approved channels within established service-level timeframes • Coordinate care and communicate patient updates with clinical, administrative, pharmacies, payers, and external providers • Document all clinical encounters, assessments, and communications accurately and timely within the EMR, ensuring compliance with protocols • Participate in team meetings, case discussions, quality improvement initiatives, and virtual visits while maintaining a secure, private workstation environment

Title: HR Business Partner Location: Pittsburgh United States Job Description: HR Business Partner Department: Human Resources Employment Type: Permanent - Full Time Reporting To: Maggie Ramiah Pittsburgh, PA | Hybrid (1-2 days per week in office) At Confluence, we've always been driven by a commitment to innovation, precision, and partnership in the investment data space. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence. More about the role & team We're looking for a hands‑on HR Business Partner to deliver day‑to‑day HR support across our North American business. Partnering closely with the Lead HR Business Partner, this role plays a critical part in supporting managers and employees through employee relations, performance management, onboarding, workforce planning, and policy application. It's ideal for an HR professional who enjoys being close to the business, applying sound judgment, and owning real employee and manager issues within a global, regulated technology environment. - Act as a trusted HR partner to managers (ELT3 and below) across North America - Manage employee relations cases including investigations, disciplinary actions, and performance improvement plans - Support managers with policy interpretation and consistent application of HR processes - Deliver onboarding support and contribute to workforce planning and reporting - Partner with the Lead HRBP to escalate and navigate complex or high‑risk matters - Contribute to learning and development initiatives and HR process improvements This is a high‑impact, hands‑on HRBP role where you'll have real ownership, visibility, and influence-working closely with leaders while building depth across employee relations, manager capability, and HR decision‑making in a global business. What skills and experience do I need to succeed? - 3+ years of experience in an HR Generalist or HR Business Partner role - Strong, hands‑on experience across employee relations and performance management - Experience working with a formal HRIS and confidence using HR systems - Proficiency in Microsoft Office (Excel, Word, PowerPoint) - Background in financial services and/or technology environments - Strong communication, relationship‑building, and conflict‑management skills - Ability to thrive in a fast‑paced, evolving environment - Experience supporting a global workforce - Familiarity with Learning Management Systems (Udemy experience is a plus) - Exposure to organisational change, restructures, or workforce reductions - Involvement in learning and development initiatives or leadership training - Interest or exposure to AI in professional HR workflows What do we offer? Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes: Generous Time Off packages including additional half days with each public holiday in your location. Global Career Development opportunities Social Events Referral Bonus scheme - Upto $3,000 per successful referral Plus many more! More about the Location We offer flexible working options for all employees. #LI-Hybrid (1-2 days per week in our Pittsburgh office) Values We look for people who align with our 4 values. Integrity Face reality with honesty, courage and accountability Imagination Deal creatively with challenges and envision what the world could be Discipline Build good habits into reflexes which become a part of our life Service Committed to the success of others If you would like to find out more about a Career at Confluence, please apply today. Pre-Employment Screening Disclaimer As part of our recruitment process, we carry out identity checks on all candidates. Offers of employment are conditional upon the completion of satisfactory background checks prior to the commencement of work. These checks may include verification of identity, right to work in the UK, employment history, and other relevant pre-employment screening. Please note that additional checks may be required depending on the nature of the role and the jurisdiction in which the role is based or operates. These may include, but are not limited to, criminal record checks or financial background checks where applicable.

Title: HR Operations Specialist Location: CIUDAD DE PANAMA United States Job Description: Work Location Type: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate people to join our team as we continue leading the industry over our next 100 years. PRIMARY FUNCTION As an HR Operations Specialist, you will support talent and enterprise business processes, including requisition creation, offer management, interview scheduling, processing hires and transfers, coordinating onboarding activities, implementing organizational changes, processing terminations and audit activities. Hours of Operation are between 8:00 a.m. to 7:00 p.m. for the role; you will report to a Supervisor, HR Operations, and will be located in Panama City, Panama. The role is considered hybrid with virtual and onsite expectations. MAIN DUTIES & RESPONSIBILITIES - Administer benefits and talent programs, including background checks, relocation, employee referrals, educational assistance, unemployment, employment verifications, assessments, ad hoc benefit programs. - Administer technology support such as loading and troubleshooting data loads, updating communications, loading courses, managing cohorts. - Support CI projects by identifying and implementing changes to HR processes and policies. - Identify trouble spots, customer service issues and gaps in service and raise recommendations to close those gaps. - Work with all levels of leadership and team members. EDUCATION & EXPERIENCE - 1-2 years of experience in related field or applicable work experience. - An understanding of HR and talent processes. - Experience with Microsoft products (teams, outlook, word, and excel) is required. Additional preferred experience in ServiceNow or other case management systems, and/or SuccessFactors (Core Employee Central, Talent, Recruiting suites) would be a nice to have. - Ability to thrive in fast paced/high volume environment, strong written and verbal communicator, strong attention to detail/organization, and continuous improvement mindset. - Experience establishing relationships with internal/ external customers, business partners, and colleagues. - Customer service experience. - Excellent project management, event planning, and facilitation skills. - Experience improving processes and create work efficiencies. - Technical abilities to navigate and update systems and tools. - The ability to maintain confidentiality and privacy (Health Insurance Portability and Accountability Act (HIPAA) of 1996) of all personal, payroll or sensitive data in all interactions. Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Develop and implement a care plan for visiting members, coordinate pre- and post-surgery visits, manage a care tracking system, and recruit and support a lay care team to enhance community support and connection.