Instructional Designer (Hybrid) - São Paulo Sao Paulo, SP, Brazil (Hybrid) Job Description Role Purpose The Instructional Designer is responsible for developing educational solutions, including a detailed schedule of learning objects to be created by the content analyst team, following predefined methodologies and strategies. The ID conducts client briefings, ensures quality, and oversees on-time delivery of all learning components.  Key Accountabilities Analysis, Research & Requirements Gathering - Conduct analysis, research, and collection of requirements and resources. - Participate in client briefings to fully understand project needs.  Educational Structure & Team Coordination - Oversee the entire educational structure, coordinating with all team members to ensure clarity and alignment. - Ensure project outcomes meet client expectations within agreed timelines.  Instructional Planning & Development - Create instructional plans and schedules. - Develop teaching plans and supervise onsite training events.  Internal Development & Client Interaction - Participate in internal training for self-development. - Potentially monitor client onsite activities. - Interact directly with clients during project development, supporting content creators and guiding the team on educational technical content.  Candidate Profile Education & Experience - Bachelor’s degree in Education or a related field. - Postgraduate studies in Instructional Design or Neuroscience preferred. - Previous experience as an Instructional Designer.  Instructional Design Expertise - Proficient in designing educational solutions, behavior-based learning paths, and events. - Strong understanding of adult learning theories, self-directed learning, neurolearning, and learning methodologies. - Experience with learner‑centered experience design, including UX methods, Design Thinking, and the use of AI in instructional design. Skills - Risk and instructional constraints analysis. - Experience mapping, learning objective definition, resource/media selection, and instructional matrix detailing.  Additional Experience - Experience with training facilitation is an advantage.  Working scheme: hybrid - São Paulo Contract: Indefinite period. Job Info - Job Identification2600170 - Job CategoryTechnical and Professional - Job ScheduleFull time - Locations Rua Alexandre Dumas 2100 Sala 51 Santo Amaro, Sao Paulo, Sao Paulo, 04717-004, BR(Hybrid)

Have you worked as a Teacher? We are looking for you!! Working Solutions is seeking full-time Instructors, who will work virtually from the comfort of their home offices, delivering the online instruction we provide to our independent contractor PROs just before they begin working on one of our virtual call center client programs. **To qualify for employee positions, candidates must be legal residents of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX. Description Design class curriculum and thoroughly prepare Working Solutions Pros for quality project work, to contribute to the growth and success of Working Solutions. This position reports to the Director of Agent Development. - Complete research and/or training necessary to thoroughly understand the client’s business and project requirements. Meet with clients to determine preparation needs. - Review and modify project documentation provided by client to fit virtual preparation methods and time-frames. Develop virtual preparation materials based on this documentation, with guidance from Director of Agent Development. - Prepare assigned agents to competently complete projects, including testing and providing specific project/client information as well as general Working Solutions procedural information. - Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects. - Assist with agent scheduling when first starting new projects to ensure better retention of information and greater success rates of agents. - Provide additional preparation for active PROs as needed, to help them to succeed on projects and to ensure that Working Solutions clients are receiving superior quality performance. - Respond to preparation-related PRO questions as needed; Provide encouragement and recognize accomplishments when appropriate. - Document and implement programs, processes and procedures as needed. - Provide results reporting to Working Solutions management and/or client as requested. RequirementsMust be a US citizen or permanent resident to be considered for full-time employment - All of our Instructors possess a Bachelor's degree (required) or higher, preferably related to Education. - Teaching experience is essential – We love to see experience teaching children and creating curriculum (virtual experience is not a requirement, but a plus). Teaching is a requirement for consideration. - Communicate, Communicate, and Communicate! Success in this area is so important and goes hand in hand with the ability to really motivate learning. - Working from home requires organization and independently driven individuals. Instructors are highly motivated and able to learn and communicate lots of information. - If you’re able to successfully prioritize moving at lightning speed this is a great opportunity. Also, it’s all about the details, so being able to multitask without accuracy or quality suffering is key! - Working virtually requires excellent computer skills…your computer will be your best friend! We use numerous teaching tools and programs, so instructors need to be open to new learning these systems quickly. - And last, but not least - willingness to HAVE FUN, be creative, and inspire learning! - Education degree preferred, not required - 3-5 years classroom and/or virtual training experience - Knowledge of call center processes and techniques a huge plus - Come learn from the experts in this field and be part of a rapidly expanding, forward-thinking and exciting organization! Working Solutions - The Global Leader in Agent and Technology Solutions for Enterprise Contact Centers. Check us out at workingsolutions.com or find us on glassdoor.com. In addition to a competitive base salary, Working Solutions employees are eligible for a comprehensive benefits package including, but not limited to: - Annual merit increases - Choices for health, dental, vision, life, disability and supplemental insurance plans and a 401(k) with company match - Generous paid time off, holidays, and volunteerism time - An amazing company culture and all the benefits of fully remote work We believe in providing equal pay for equal work. Our compensation practices are designed to ensure fairness and are regularly reviewed to maintain this standard.

OverviewWe are seeking a highly skilled and motivated Learning & Development Intern to join our team at Dynatrace One. This role supports the design and development of learning solutions for employee onboarding, product education, technical skills, and professional development. The ideal candidate is eager to learn instructional design methods, build new skills, and contribute to meaningful learning experiences across the organization. Your role at DynatraceResponsibilities: Stakeholder Collaboration: - Assist in gathering stakeholder needs and translating requirements into basic learning and performance support tasks. - Support collaboration efforts with SMEs and team members during training needs assessments. Performance Improvement: - Support analysis of performance gaps and contribute to brainstorming solutions to improve learner performance. Instructional Design: - Apply introductory instructional design principles and models (e.g., ADDIE). - Help develop engaging and interactive learning materials under guidance from senior team members. Content Creation: - Contribute to the creation of multi‑modal learning content including eLearning modules, ILT/vILT materials, videos, and simple digital assets. Material Development - Assist in developing and maintaining learning materials such as job aids, presentations, infographics, and facilitator/participant guides. Program Evaluation: - Help collect and analyze basic learning effectiveness data using evaluation frameworks such as Kilpatrick Facilitation: - Support facilitation sessions and occasionally present portions of content in a guided environment. Project Management: - Contribute to organizing project tasks, tracking timelines, and coordinating deliverables. Communication: - Communicate clearly with SMEs, stakeholders, and team members and contribute to documentation and writing tasks. What will help you succeedMinimum Requirements: - Local to Detroit, MI and able to come to the office on a hybrid schedule. - Currently enrolled in a Master’s program in Instructional Design, Learning Sciences, Education, Organizational Development, Learning Technology, HPI, or other related fields. - Coursework or project experience related to instructional design, adult learning theory, or multimedia development. - An understanding of adult learning theories and instructional design models (like ADDIE or SAM). Experience creating engaging, effective, and interactive learning experiences. - Experience in facilitation, presentation, and consultative skills. - Strong writing and organizational skills. - Ability to manage ambiguity, apply problem-solving skills, adapt, and pivot quickly in an ever-changing environment. - Up to date on learning technology trends, research, and innovations. - Familiarity with (or interest in learning) authoring and design tools such as Articulate Rise/Storyline, Canva, Vyond, Camtasia, or Adobe Creative Cloud. - Comfortable navigating ambiguity and adapting in a fast-paced environment. Preferred Requirements: - Experience supporting or using an LMS (including academic settings). - Creative problem‑solving skills and an interest in visual communication or storytelling. - Ability to translate complex or technical information into simple, learner‑friendly language. - Exposure to project management concepts or tools (e.g., Asana, Trello, Jira, Monday). - Interest in performance improvement, learning analytics, or change management. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - $30/hour - Full-time: 40 hours/week - 10 Weeks: June 8th - August 14th - Hybrid in Detroit, MI

• Supports FME’s mission, vision, core values and customer service philosophy • Serve as an accessible, visible, and knowledgeable subject matter expert for compliance training and communication across FME businesses • Adheres to the FME Compliance Program, including following all regulatory and company policy requirements • Implements and monitors training for all of FME • Collaborates with Ethics and Compliance Officers • Provide guidance and support to ensure team success, ensuring alignment with broader business and regulatory objectives • Oversee the design, delivery, and evaluation of training programs across various compliance areas • Establishes a compliance culture as a strategic, competitive advantage with each training initiative executed • Measure and report on the effectiveness of training and communication programs • Stay updated on industry best practices and regulatory changes • Partner with cross-functional teams including Legal, HR, IT, Ethics, and Compliance Officers • Collaborate with key stakeholders to develop training related to new business activities • Design and implement internal department training strategies for compliance team members • Develop, maintain, monitor and promote training programs in accordance with the Compliance Training Plan • Review and update trainings to ensure continued applicability • Monitor the administration and completion of training programs • Develop ways to measure the effectiveness of each training • Participate in periodic review and update of the Compliance program • Identifies key risk areas and works with the department to mitigate risk through education, training and policy development • Evaluates and appropriately addresses areas of risk to be delivered in each training • Completes special projects and reports as needed by Compliance department leadership • Manage critical training and communication documentation • Support the development and execution of annual and multi-year compliance training and communication plans • Act as a liaison between the Compliance and Global Communications teams for compliance training topics • Monitor completion of required compliance trainings, provide reporting, and assist with follow-up on training delinquencies • Assist in promoting a culture of compliance, ethics, and continuous learning