tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. What you will be working on? As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. - Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling). - Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls. - Create bug reports to escalate to engineering. - Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product. - Act as a "feature champion" to educate the product & engineering teams about users' needs. - Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. What does the schedule look like? For this position, we are aiming to service customers across European timezones. This role will follow a five-day schedule that includes one weekend day.

• Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services to customers • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned

• Serve as the primary point of contact for customers via chat, email, and phone • Handle customer inquiries and resolve issues with professionalism and confidence • Manage data updates, service requests, and orders accurately within internal systems • Deliver tailored solutions based on customer needs and your expertise • Support multiple customer service projects simultaneously in a dynamic environment • Perform inbound and outbound sales activities, demonstrating strong sales affinity and confidence in customer interactions

Credit9 is seeking a Bilingual Customer Service Representative to join our team. The primary responsibilities for this role include professionally dialing, answering, screening, and transferring calls in a timely manner. Additionally, the representative will manage inbound and outbound calls, handle escalated issues, update information in our CRM, and deliver outstanding customer service. Compensation: $18.00 per hour Work Location: Remote (Arizona) Work Hours: Full-time: 9:00 am- 6:00 pm pst. About Us: At Credit9, we put our clients at the center of everything we do, empowering thousands to meet their financial goals. By working in highly collaborative, agile teams, we're defining a new industry and offering immediate solutions to debt problems along with financial consultations to ensure lasting success. Join us to contribute, innovate, and advance in an environment with opportunities. Your Responsibilities: - Manage a high volume of inbound and outbound calls to update our clients. - Answer client emails/chats through our internal database. - Follow call center scripts when handling different topics. - Redirect clients to appropriate departments and teams when applicable. - Identify customer needs, clarify information, research every issue, and provide solutions. - Keep records of all conversations in our call center database CRM. - Assist Debt Consultants with client enrollment processes. - Follow all communication procedures, policies, and guidelines during every customer interaction. - Update client information through the progression of their enrollment (email, chat, or phone). - Assist clients with modifications to their program (Drafts, Billing, Retention, etc.). - Maintain professional relationships with customers through ongoing excellent customer service. - Meet or exceed call quotas both personally and as a team. Skills and Qualifications: - Ability to collaborate effectively within a team. - Fluent in both Spanish and English - Proficient typing skills for accurate data entry and record-keeping. - Fundamental understanding of computer operations. - Customer-centric attitude with patience, friendliness, and positivity. - Practical communication skills (verbal and written). Education and Experience: - High School diploma or equivalent required. - Prior customer service is preferred. Company Benefits: - Ongoing training and development - Opportunity for career advancement - Medical - Dental - Vision - Company Paid Group Life / AD&D Insurance - 7 Paid Holidays and 2 Floating Holiday Days to use at will - Paid Time Off - Flexible Spending/HSA - Employee Assistance Program (EAP) - 401(k) match - Referral Program Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Note To Agencies: Credit 9 maintains an internal recruiting department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal recruiting teams or authorized personnel present all candidates to hiring managers. Please refrain from sending unsolicited resumes directly to Credit 9, whether via mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation.