• Administer and evolve our hybrid identity infrastructure (Active Directory + Azure AD/Entra ID). • Manage Microsoft 365/Exchange Online messaging services across the enterprise. • Oversee DNS infrastructure and domain management globally. • Maintain and govern Azure cloud environments, including subscriptions, routing, and security policies. • Support key infrastructure projects: cloud migrations, acquisitions, application publishing. • Collaborate across departments as a Level 3 escalation point and infrastructure expert. • Implement and monitor secure email gateways, TLS certificates, and encryption protocols. • Work on projects like Azure Front Door, traffic managers, load balancers, and more.

• Join us as a PL/SQL Administrator – Data & Integration and become part of our international team that powers the Impress Distribute platform. • Operate and support the Oracle-based Global Digital Database for Impress Distribute. • Write and maintain PL/SQL procedures, packages, and queries to ensure smooth system operations. • Run regular data integrity checks and basic performance diagnostics. • Collaborate with cross-functional teams to support reporting, automation, and integration needs. • Assist in the integration of data with other systems like SAP and Informatica Cloud. • Participate in the evolution and testing of database functionalities. • Support technical users and internal stakeholders across different regions.

• Responsible for technical administration, support, and enhancement of DotDigital connectors and data integrations. • Ensure data quality, consistency, and monitoring of data flows across systems. • Act as the main technical point of contact for integration issues, enhancements, and troubleshooting. • Monitor and maintain existing integrations between Dotdigital and Salesforce. • Support integrations with Magento/Adobe Commerce. • Proactively monitor data flows between Dotdigital, Salesforce, and Magento/Adobe Commerce. • Manage and adapt technical features such as the Preference Center. • Test and validate new integration enhancements before production deployment. • Serve as the technical expert for Dotdigital connectors and collaborate with business and technical teams.

Role Description The Ticketing & Tariff Supervisor is responsible for analyzing, identifying, and actioning all tickets with potential financial recovery for our global offices. The candidate will be responsible for identifying process gaps that cause service failures and financial loss for immediate correction. The Ticketing & Tariff Supervisor must be able to work within multiple global distribution systems and must be a subject matter expert in front and back-office tools and processes. This position is essential for the support of back-office Ticketing & Tariff Agents as well as Analyst for Ticketing and Tariff GBO in a high-volume environment. - Identifies, presents, and implements process improvements to improve overall cost savings and efficiencies regarding issuance of airline tickets, exchanges, refunds, and debit memos. - Daily review of operational opportunities for all global office agents via queues, inboxes, reports, and other provided resources. - Oversee and action the escalation request from the Global Back Office Team. - Coordinates with the Ticketing & Tariff Team to prepare reports to present management with status updates and ongoing development of business changes and/or gather data to validate needed changes. - Adapts to changing circumstances in the airline marketplace that may monetarily impact the ticket changes made by travel partners and/or direct guests. - Manages and procures schedule changes, ticketing, and reports. - Participates in special projects as assigned by Manager. - Act as a point of escalation for internal and external agents. - Responsible for scheduling and operational work distribution coverage. - Qualifies agents have current tools, process maps and understanding of work flow/processes. - Performs other duties as required. - Responsible for optimal coverage for the operation/platform, leading a small team of 5-20 agents based on operational demands. Qualifications - B.A. or B.S. degree preferred - A minimum of 5 years’ experience in the travel/airline industry required - Previous management/supervisor or training experience within the travel industry required - Clear understanding of airline tariffs and fare rules - Expert in global distribution systems and formats (Sabre, Amadeus) - Strong analytical and reporting skills - Proficient in Excel, Word, Outlook and Hyperion reports - Excellent writing and verbal communication skills - Strong customer service skills - Adaptable to changing business environment - Excellent time management - Must demonstrate high level of initiative, be self-motivated and disciplined Requirements - Physical Demands: Regularly required to sit, stand, write, review and type reports, compile data, and operate a PC. - Communicates, listens, compares variables, and assesses information. - Regularly moves about the office complex, and may climb, descend, lift, or move 10 pounds. - May be required to work long hours and/or non-business hours due to operational required support. Work Environment - Office location, and/or moving inside/outside the office. - A high noise level is possible if visiting shipboard or offsite locations. - Ability to work remotely: must have high internet speed and quiet environment to focus on the operation. - Available 24x7 as needed to deal with travel crisis and be flexible to office location based on the demands of emergency travel support.