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Trade without Limits
Customer Support Executive, Uzbek
Location
United States
Posted
81 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Executive, Uzbek
CXM
• Effectively manage company communication channels, including live chat, emails, and phone calls. • Identify and assess customers’ needs to ensure a high level of satisfaction. • Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal. • Provide timely and accurate support to clients within the specified time frame. • Maintain and update CRM records with all customer interactions and actions taken. • Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation. • Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction. • Work independently as well as collaboratively in a team environment. • Adhere to standard operating procedures and company policies at all times.
Job Requirements
- Proven experience in a customer support or client service role.
- Previous experience or background in Forex trading or the financial markets is a strong advantage.
- Excellent command of English and Uzbek native both spoken and written.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong phone communication skills with active listening abilities.
- Ability to work under pressure and meet tight deadlines.
- Excellent communication, problem-solving, and presentation skills.
- Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).
Benefits
- Competitive Salary along with KPI Bonus
- Night Shift Allowance
- Growth Opportunities
- Collaborative Team
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