Booking & Scheduling Management • Receive and manage booking requests via email, phone, text, and online forms • Schedule jobs based on photographer availability and location efficiency • Enter bookings into internal systems and coordinate calendar events for photographers • Handle reschedules, cancellations, and last-minute changes efficiently Client Communication • Act as the first point of contact for client (agent) enquiries and job updates • Send booking confirmations and delivery emails with asset links • Follow up on property access details and special instructions prior to shoot day • Draft property descriptions and copywriting (approximately 1–2 per day) Post-Production Coordination • Monitor job progress through the editing pipeline • Ensure delivery of final assets within agreed turnaround SLAs • Coordinate with offshore editing teams to manage priorities and urgent requests • Support administrative tasks such as digitizing drone imagery (training provided)

• Lead and oversee end-to-end F&A operations, including OTC, PTP, and RTR, ensuring accuracy, compliance, and efficiency across all processes. • Drive operational excellence by implementing best-in-class practices, standardization, and continuous improvement initiatives across finance functions. • Spearhead transformation programs, including process re-engineering, automation, and digital adoption to enhance productivity and scalability. • Manage and scale shared services operations, ensuring seamless service delivery to global stakeholders with a strong focus on SLAs, KPIs, and customer satisfaction. • Partner with global finance leadership and business stakeholders to align financial operations with organizational goals and strategic priorities. • Establish governance frameworks, risk management protocols, and internal controls to ensure regulatory compliance and audit readiness. • Drive financial performance metrics, cost optimization initiatives, and resource planning to maximize operational efficiency. • Champion the adoption of technology solutions such as ERP systems, RPA, and analytics tools to modernize finance operations.

• Responsible for ensuring the company delivers consistent, efficient, and high-quality operational performance across all properties and teams • Own execution, team performance, accountability, and operational outcomes across the business • Own portfolio performance across all markets and drive key metrics including occupancy, leasing conversion, delinquency, maintenance turnaround, client churn, and negative accounts • Directly manage Area General Managers (AGMs), Leasing Manager, Maintenance Manager, and HR Manager (staffing and performance enforcement) • Hold leaders accountable to KPIs and performance standards while coaching and developing their capabilities • Handle high-level operational issues, client complaints, and sensitive situations with sound judgment • Ensure strict adherence to SOPs and enforce consistency in execution and service delivery across all markets • Ensure teams are properly staffed and structured to meet performance goals and improve productivity without unnecessary headcount growth • Work closely with HR, Marketing, and Systems/Tech teams to ensure alignment and operational efficiency • Drive a high-accountability culture where leaders take ownership of results and outcomes • Demonstrate strong decision-making, accountability, and ownership mindset; remain calm under pressure and focused on solutions • Reports directly to CEO/Founder and oversees 2 AGMs, 1 Maintenance Manager, 1 Leasing Manager, and HR Manager for staffing and enforcement functions.

• This position is responsible for the implementation of new or updating of existing business systems and processes in order to drive improvements across one or more of the business teams within Revenue Operations. • In order to achieve this, the Systems Analysts will coordinate multiple stakeholders through the Software Development Life Cycle (SDLC) process including IT, external vendors and business teammates. • Produces detailed documentation including business requirements, process flows, communications, use cases, and user stories outlining problems, and opportunities. • Translates business needs into requirements across multiple business systems or processes with some guidance. • Proficiency in tools such as JIRA, Confluence, MS Teams, and Excel to communicate and facilitate daily operations. • Demonstrates understanding across a larger scope of business systems (multiple systems, multiple businesses using a system, multiple processes) including how data capture & processes across systems are interrelated. • Continuously learns new system capabilities & and recommends how to leverage them. • Solves problems related to a business system by outlining potential drivers & and forming a hypothesis-based approach. • Guides business in identifying root cause and ideating towards initiation of system solution. • Aid businesses in forming manual workaround or other alternatives either while waiting for enhancement lifecycle or in pursuit of an ideal technology solution. • Makes recommendations & and synthesizes takeaways from visualizing processes flows across multiple systems or businesses. • Understands the SDLC and supports business in progressing through the process. • Understands the implications of the overall project on broader business objectives or other business lanes. • Proactively raises awareness when issues arise that impact their work stream. • Develops requirements by collaborating with business leaders & and translating their needs across multiple business systems or processes. • Business lead on IT comms for code and data readiness; aiding as Business Facilitator for UAT and production validation. • Help businesses understand how the system should be operating after a release. • Primary liaison with IT to support them in conducting more detailed investigations. • Effectively leads working sessions & facilitates interactions between business teams and IT (ex. Requirement review sessions, project status meetings & post-deployment feedback sessions). • Directs & executes on next steps to progress own work stream; identifies & recommends new opportunities to improve existing processes. • Maintains up to date documentation of data/process dependencies across multiple projects, business lanes of systems (ex. BRD, use cases, process flows). • Proactively communicates around deadlines & roadblocks. • Builds collaborative relationships with all stakeholders.