Role Description We're looking for an Operations Manager to lead our Amazon USA private label business — both at the strategic level and in the weeds. This is a 50/50 role: half hands-on operator, half team lead. You'll own supply chain, Amazon account health, inventory planning, and vendor relationships while managing a small team of 2–3. If you thrive in fast-paced environments, care deeply about process, and want to build something meaningful in e-commerce — this is the role. Key Responsibilities - Operations & Supply Chain - Oversee the Supply Chain Manager and ensure end-to-end supply chain operations run smoothly, from supplier production in China to 3PL warehouses in the USA, and final delivery to Amazon fulfillment centers. - Actively support the team during critical operational periods — stepping in to execute and problem-solve logistics, customs clearance, or inbound delays. - Provide guidance and make strategic decisions on inbound logistics, customs clearance, and domestic transport. - Maintain visibility on inventory levels and work with the Supply Chain Manager to prevent stockouts or excess inventory. - Bring hands-on experience in supply chain management, including creating and managing seasonal and monthly forecasting models, with proven ability to make accurate forecasts that guide purchasing and replenishment. - Amazon Marketplace Operations - Oversee the Supply Chain Manager to ensure order management and supervise Administrative Assistant in handling customer service and timely resolution of account-related issues. - Manage Amazon account health, including policy violations, IP complaints, and other compliance issues, resolving them independently and efficiently. - Hands-on expertise in Amazon Seller Central — directly executing operational tasks when needed. - Coordinate with internal teams to ensure the PPC team can adjust advertising strategies based on inventory levels. - Monitor product listings, rankings, and competitor activity to maintain competitiveness. - Vendor & Purchasing Management - Source, negotiate, and manage relationships with suppliers, freight forwarders, and 3PL providers. - Evaluate vendor performance and ensure high-quality standards and on-time deliveries. - Oversee purchasing activities, ensuring cost-efficiency while maintaining product quality. - Step in to negotiate or manage critical supplier issues when escalation is required. - Leadership & Team Management - Manage and mentor a small team of 2–3 operations staff. - Establish clear processes, KPIs, and accountability for the team. - Promote a continuous improvement culture, driving efficiency gains of “1% better every day.” - Lead by example — working alongside the team in daily operations, modeling problem-solving, and maintaining high execution standards. - This role may also involve ad-hoc projects and other analysis or operational tasks beyond those listed, as required to support the evolving priorities of the business. Qualifications - 3+ years of hand-on experience in operations, supply chain, or logistics in an Amazon environment. - Extremely detail-oriented, process-driven, and highly organized, with a focus on continuous improvement. - Comfortable working in a fast-paced, dynamic environment with partial overlap to the U.S. East Coast time zone. - Strong knowledge of Amazon FBA logistics, 3PL operations, and international shipments (China to USA), including customs and freight forwarding. - Proven track record in forecasting, inventory planning, and demand analysis to support seasonal and replenishment cycles. - Hands-on experience managing Amazon account health, including policy violations, IP complaints, and compliance issues. - Solid understanding of how PPC advertising and marketing performance impact inventory and operations. - Fluent in English (required); strong communication and analytical skills. Nice to have - Amazon account health and IP complaint experience - Mandarin (for supplier communication) - Helium 10, SoStocked, or similar tools - ClickUp or Asana - Experience launching products on Amazon - Google Sheets / Excel proficiency - Prior small team management in e-commerce 90 Day Objectives - Master day-to-day supply chain and operations: Fully understand all processes from China supplier production to 3PL and Amazon FBA, including logistics, inventory management, and issue resolution. - Learn and master Amazon Seller Central: Understand workflows for order management, account health, and compliance, while building the skills to independently identify and resolve policy, IP issues (if any), or operational issues. - Understand and apply seasonal forecasting: Learn existing forecasting models, analyze historical sales data, and consider seasonal factors to ensure accurate demand planning. - Submit actionable demand forecasts: Produce reliable demand forecasts that aligned with seasonal trends and operational constraints. Key Performance Indicators - Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse for each SKU - Less than 8 SKUs overstocked beyond forecast period (typically 6 months) - Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory) - Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory) - Amazon Inventory Performance Index (IPI) - Greater than 465

• Lead and scale GC-driven preconstruction efforts nationwide • Own the full pre-award process across multiple technical scopes • Manage RFQs, subcontractor bid leveling, scope letters, RFIs, and value engineering (VE) alternates for new construction and major renovation projects • Maintain tight control of subcontractor relationships and protect scope and margins • Collaborate with estimating, vendor coordination, and GC collaboration • Direct access to leadership and contribute to the company’s long-term preconstruction and estimating playbook

POSITION SUMMARY As a Plan Automation Senior Associate, you will utilize Implementation materials to load client specific benefits in the Proclaim claim engine, using macro/BOT technology and manual system entry to support new and existing business. You will also ensure that account benefits are in compliance with Federal and State legislation. This position will have the flexibility to perform fully remote. However, it is required that candidates must reside within a 50-mile commute to the Cigna office facility at 401 Chestnut Street, Chattanooga, TN 37402. What you will do - Review and analyze various documents; such as, contract language, ePro, benefit summaries, and state mandates to ensure the claim engine is in compliance with client intent and benefit standards - May be involved in benefit review discussions with Proclaim subject matter experts (SMEs) to provide insight on account specific benefit load or live claim payment inquiries from internal partners - Prevent access to care (ATC) issues and resolve member impacting benefit disjoints by updating the claim engine timely based on updated source documents and/or benefit load clarifications - Internally communicates workflow and quality improvement processes when identified What you will need: - High School Diploma or GED - 2+ years' experience in benefits, call center, customer service preferred - Intermediate knowledge of MS Office products, specifically MS Excel required - Ability to multi-task and effectively navigate within multiple systems simultaneously required - Excellent communication skills (oral and written); inclusive of accurately documenting system updates - Strong analytical, organization, and problem-solving skills required - Strong time and inventory management skills - Ability to “learn on the fly” and function in a fast paced and changing environment - Ability to interpret, process, and implement complex information - Ability to accurately self-audit completed system updates - Ability to prioritize and meet deliverables within expected timing If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

The Senior Manager, Provider Enablement Workforce Planning is responsible for leading workforce planning for Provider Enablement functions, including long‑term planning, short‑term planning, and resource management. This role ensures the right staffing strategies are in place to support Claim Enablement programs—such as quality audit programs and training—and to expand workforce planning support across broader Provider Enablement functions, including Provider Call and Network Operations. The role partners closely with Enablement leadership, Operations, Finance, and Workforce Planning peers to translate business strategy into scalable, executable capacity plans that support quality, productivity, and financial outcomes across enablement functions. Key Responsibilities - Lead end‑to‑end workforce planning for Provider Enablement functions, including long‑term forecasting, short‑term planning, and ongoing resource management. - Develop and maintain capacity models to support Claim Enablement programs, including quality audit activities, training, coaching, and operational readiness. - Translate business demand, productivity assumptions, and program requirements into actionable staffing and capacity plans. - Partner with Enablement and Operations leaders to anticipate demand changes driven by program expansion, regulatory requirements, or operational strategy. - Provide oversight of short‑term and monthly capacity planning cycles, including variance analysis and risk identification. - Manage resource allocation across multiple enablement work types, ensuring alignment to priorities, skill requirements, and service objectives. - Lead the expansion of workforce planning capabilities across broader Provider Enablement, including Provider Call and Network Operations. - Deliver clear insights and recommendations on staffing risks, trade‑offs, and mitigation strategies. - Lead and develop workforce planning team members supporting Enablement functions. - Drive continuous improvement of planning models, processes, and tools to improve accuracy, transparency, and agility. - Partner with Finance to support budget planning, forecasting, and financial impact assessments related to staffing changes. - Participate in operational and planning forums, providing workforce planning expertise to support decision‑making. Required Qualifications - High School Diploma required, Bachelors degree strongly preferred. - 5 years of workforce planning, capacity planning, or workforce management experience. - 5 + years experience with Claim Enablement programs, including quality audit or training functions. - 5 + years direct people leadership experience. - Demonstrated experience leading long‑term planning, short‑term planning, and resource management functions. - Strong analytical skills with experience building and maintaining capacity and forecasting models. - Experience supporting enablement, quality, training, or back‑office operational functions. - Proven ability to partner effectively across Operations, Finance, and Enablement leadership. - Experience supporting healthcare, provider operations, or regulated environments. - Experience expanding workforce planning support across new operational areas. - Advanced proficiency with workforce planning and analytics tools. - Experience working in matrixed or multi‑partner environments. Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 104,400 - 174,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.