POSITION SUMMARY As a Plan Automation Senior Associate, you will utilize Implementation materials to load client specific benefits in the Proclaim claim engine, using macro/BOT technology and manual system entry to support new and existing business. You will also ensure that account benefits are in compliance with Federal and State legislation. This position will have the flexibility to perform fully remote. However, it is required that candidates must reside within a 50-mile commute to the Cigna office facility at 401 Chestnut Street, Chattanooga, TN 37402. What you will do - Review and analyze various documents; such as, contract language, ePro, benefit summaries, and state mandates to ensure the claim engine is in compliance with client intent and benefit standards - May be involved in benefit review discussions with Proclaim subject matter experts (SMEs) to provide insight on account specific benefit load or live claim payment inquiries from internal partners - Prevent access to care (ATC) issues and resolve member impacting benefit disjoints by updating the claim engine timely based on updated source documents and/or benefit load clarifications - Internally communicates workflow and quality improvement processes when identified What you will need: - High School Diploma or GED - 2+ years' experience in benefits, call center, customer service preferred - Intermediate knowledge of MS Office products, specifically MS Excel required - Ability to multi-task and effectively navigate within multiple systems simultaneously required - Excellent communication skills (oral and written); inclusive of accurately documenting system updates - Strong analytical, organization, and problem-solving skills required - Strong time and inventory management skills - Ability to “learn on the fly” and function in a fast paced and changing environment - Ability to interpret, process, and implement complex information - Ability to accurately self-audit completed system updates - Ability to prioritize and meet deliverables within expected timing If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

The Senior Manager, Provider Enablement Workforce Planning is responsible for leading workforce planning for Provider Enablement functions, including long‑term planning, short‑term planning, and resource management. This role ensures the right staffing strategies are in place to support Claim Enablement programs—such as quality audit programs and training—and to expand workforce planning support across broader Provider Enablement functions, including Provider Call and Network Operations. The role partners closely with Enablement leadership, Operations, Finance, and Workforce Planning peers to translate business strategy into scalable, executable capacity plans that support quality, productivity, and financial outcomes across enablement functions. Key Responsibilities - Lead end‑to‑end workforce planning for Provider Enablement functions, including long‑term forecasting, short‑term planning, and ongoing resource management. - Develop and maintain capacity models to support Claim Enablement programs, including quality audit activities, training, coaching, and operational readiness. - Translate business demand, productivity assumptions, and program requirements into actionable staffing and capacity plans. - Partner with Enablement and Operations leaders to anticipate demand changes driven by program expansion, regulatory requirements, or operational strategy. - Provide oversight of short‑term and monthly capacity planning cycles, including variance analysis and risk identification. - Manage resource allocation across multiple enablement work types, ensuring alignment to priorities, skill requirements, and service objectives. - Lead the expansion of workforce planning capabilities across broader Provider Enablement, including Provider Call and Network Operations. - Deliver clear insights and recommendations on staffing risks, trade‑offs, and mitigation strategies. - Lead and develop workforce planning team members supporting Enablement functions. - Drive continuous improvement of planning models, processes, and tools to improve accuracy, transparency, and agility. - Partner with Finance to support budget planning, forecasting, and financial impact assessments related to staffing changes. - Participate in operational and planning forums, providing workforce planning expertise to support decision‑making. Required Qualifications - High School Diploma required, Bachelors degree strongly preferred. - 5 years of workforce planning, capacity planning, or workforce management experience. - 5 + years experience with Claim Enablement programs, including quality audit or training functions. - 5 + years direct people leadership experience. - Demonstrated experience leading long‑term planning, short‑term planning, and resource management functions. - Strong analytical skills with experience building and maintaining capacity and forecasting models. - Experience supporting enablement, quality, training, or back‑office operational functions. - Proven ability to partner effectively across Operations, Finance, and Enablement leadership. - Experience supporting healthcare, provider operations, or regulated environments. - Experience expanding workforce planning support across new operational areas. - Advanced proficiency with workforce planning and analytics tools. - Experience working in matrixed or multi‑partner environments. Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 104,400 - 174,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Platform development: Build and maintain critical automation platforms, such as an Automation Service Gateway, to standardize the exposure and security of IT services. • Operational innovation: Proactively identify automation opportunities and develop new processes following development, testing, and deployment best practices. • Strategic partnership: Collaborate with stakeholders to replace manual workflows with scalable, standards-compliant systems. • Advanced technical support: Provide L2 and L3 support and troubleshooting, coordinating with vendors and internal teams during technical escalations.

Role Description The Senior Clinical Supply Chain Manager leads end-to-end clinical investigational product (IP) supply strategy and execution across a portfolio of clinical trials, ensuring uninterrupted, compliant, and cost-effective supply to global sites and depots. This role leads cross-study demand and supply planning, sets inventory and buffer strategies to minimize scrap/expiry risk, drives operational excellence across packaging/labeling/distribution/returns, and serves as a key strategic partner to Clinical Operations, Regulatory Affairs, Quality, CMC, and external vendors (CMOs, depots, CROs, and IRT providers). The Senior Manager navigates ambiguity, proactively identifies risks, and influences stakeholders to deliver program milestones from study start through study closure. - Lead end-to-end clinical supply planning and execution for a portfolio of studies, including demand forecasting, supply planning, packaging/labeling strategy, distribution, returns, reconciliation, disposition/destruction, and study closeout. - Own cross-functional supply strategy and timelines to support key milestones (e.g., FPI, LPLV/LPLD), ensuring supplies are not on the critical path; develop scenario plans and contingency approaches. - Establish and govern inventory strategies (buffer levels, resupply triggers, pooling, expiry/shelf-life controls) to balance service level with scrap risk; monitor and manage shelf life and expiry proactively. - Lead product forecast conversations with study teams; maintain and refine enrollment/forecast models and assumptions based on the latest protocol amendments, enrollment performance, and site-level demand signals. - Serve as escalation point for business-critical supply risks impacting timelines; drive root-cause analysis, mitigation planning (alternate suppliers, labeling contingencies, accelerated packaging), and stakeholder alignment. - Drive execution with external partners (CMOs, clinical packagers, depots, couriers/logistics providers, CROs) including oversight of performance, issue resolution, and continuous improvement. - Lead IRT strategy and execution (as needed): set and approve key parameters, oversee integration requirements, coordinate UAT (including review of test orders), and ensure ongoing alignment between supply plans and IRT settings. - Ensure accurate inventory visibility across bulk and packaged materials using inventory systems (e.g., IRT, vendor portals, ERP modules or equivalent); perform and approve inventory reconciliations and data quality checks. - Oversee clinical supply documentation (supply plans, transfer/receipt records, reconciliation reports, DR/IDR records, CoDs) and ensure inspection-ready compliance for audits and health authority inspections. - Partner with Regulatory Affairs and Quality to ensure labeling, clinical text, and distribution activities meet regional requirements and applicable GMP/ICH expectations. - Lead or contribute to SOP development and updates; implement standard work and best practices across studies to improve cycle time, compliance, and cost. - Provide executive-ready status reporting and dashboarding; support budget planning, invoice review, cost tracking, and cost optimization initiatives. - Mentor and provide functional guidance to supply chain staff. Qualifications - Bachelor’s degree in Life Sciences, Supply Chain, Pharmacy, Business, or related area (Master’s degree preferred). - 7+ years of experience in biotechnology/pharmaceutical and/or cell & gene therapy environments with direct clinical supply chain ownership across multi-site and multi-country trials. - Demonstrated expertise in demand forecasting, supply planning, packaging and labeling operations, distribution logistics, returns/reconciliation, and destruction management. - Proven experience managing external vendors (CMOs, clinical packaging sites, depots, CROs, couriers/logistics providers, and IRT vendors) and resolving operational conflicts. - Working knowledge of GMP/ICH expectations as they relate to clinical supplies, documentation practices, and inspection readiness. - Advanced proficiency with Excel and strong comfort with clinical supply systems (IRT), inventory tracking tools, and business productivity software (Word, PowerPoint, etc.). - Excellent communication, stakeholder management, and risk-based decision-making skills in fast-paced, ambiguous environments. Preferred Qualifications - Master’s degree related to Pharmaceutical Sciences, Operations, or Manufacturing Engineering. - Experience managing topical, solid oral dose, and biologic drug clinical trials. - Experience with multiple IRT platforms and clinical logistics vendor portals. - Project management certification (PMP). - Experience with global supply chain operations including import/export, customs, and import permits. Benefits - This role is remote and travel is required based on project need. Company Description Arcutis is a pioneering medical dermatology company dedicated to revolutionizing the treatment of serious skin diseases and our pipeline is one of the more robust and exciting in the industry. Our vision is to revitalize the standard of care for dermatological diseases and conditions through novel therapies that simplify disease management for physicians and patients. We are focused on filling the innovation gap in medical dermatology drug development by applying our deep clinical, product development and commercial expertise in dermatology to develop best-in-class therapies against biologically validated targets. Arcutis is uniquely positioned to become the preeminent innovation-driven medical dermatology company, and we are looking for top talent to join our team. We are nimble, collaborative, and passionate about achieving our mission!