Role Description Neste desafio você será responsável pela construção dos diálogos para condução do atendimento através de chat e voz, revisão e criação dos modelos de atendimento. Aqui na Pulse temos o compromisso com a equidade de oportunidades para todas as pessoas. Valorizamos as diferenças e temos um ambiente onde todos e todas são mais que bem-vindos, por isso buscamos diversidade em identidade de gênero, idade, cor e etnia, orientação afetivo-sexual, origem, pessoas com deficiência e entre outras diversidades, pois entendemos que todas as pessoas devem sonhar, crescer e realizar. Responsabilidades e atribuições: - Atuar no desenvolvimento da cultura de Customer Centricity (cliente no centro), trabalhando a experiência dos clientes e colaboradores de forma criativa com atenção a qualidade e perenidade das ações; - Terá um papel importante na criação de roteiros e diálogos para os atendimentos ao cliente. Sua habilidade em desenvolver roteiros que promovam uma comunicação empática, ágil e humanizada será crucial para garantir que os clientes se sintam valorizados e ouvidos em cada interação; - Interagir com clientes internos, em diferentes níveis hierárquicos no negócio para diagnóstico de necessidades e desenho de soluções personalizadas e humanizadas associadas a tecnologia e operação; - Desenvolver análises, formular hipóteses e apresentar soluções, desdobradas em plano de ações, para as necessidades dos nossos clientes externos e internos; - Conduzir planos de ação de modo que haja engajamento de todos envolvidos para atingir o resultado operacional proposto e comprovado por meio de métricas e indicadores; - Atuar em iniciativas internas de diferentes escopos sempre tendo como foco o cliente (colaboradores e clientes finais) no centro da sua estratégica. Essas iniciativas percorrem por diversas frentes, tais como planejamento estratégico, humanização de atendimento, mapeamento e redefinição de processos, modelos operacionais, definição e gestão de indicadores de performance, gestão de mudança e outros; - Prover para os clientes internos entregas de qualidade, que gerem ganhos nos resultados, na produtividade, na eficiência e nas experiências dos colaboradores e clientes; - Ser responsável pela implantação/liderança dos planos de ações propostos, com vista inclusive de necessidade de treinamentos ou reciclagem. Qualifications - Ensino Superior em andamento em áreas diversas; - Possuir experiência em trabalho com UX e Writer; - Experiências em construção de jornadas, fluxos, protótipos de projetos; - Capacidade de comunicação com os usuários internos e externos, criação de conteúdos a partir das pesquisas, reunir os trabalhos e mostrar através de apresentações a construção da estratégia; - Ter conhecimento e ter trabalhado com metodologias ágeis é um diferencial para esta vaga! Company Description

• Leads and mentors a team of IT/Application Svcs Analysts • Designs and implements complex solutions • Evaluates and maintains Epic and associated applications • Holds weekly application meetings and provides status reports

• Create, QA, and troubleshoot custom dashboards with manager support to ensure data integrity. • Prepare and deliver templated reporting decks and client CPR walk-throughs, clearly communicating insights and supporting strategic decision-making in collaboration with ICS and channel leads. • Independently manage and lead analytics strategy for executional and priority accounts, delivering insights, analyses, and data-driven recommendations that align with client business goals. • Design and implement data collection strategies and performance measurement plans aligning campaign KPIs with strategic objectives and identifying optimization opportunities to support comprehensive campaign evaluation and business impact analysis. • Collaborate with cross-functional teams (Sales, Media Ops, Ad Ops) to define and track key performance metrics, development of campaign measurement strategies and optimization planning • Being the day-to-day analytics point of contact for assigned client accounts • Aligning campaign objectives/KPIs with client business goals, develop performance measurement plans and recommendations for campaign optimization • Analyzing performance data to investigate hypotheses across large, multi-dimensional datasets • Delivering actionable insights and analyses that tell the performance story of the campaign, focusing on campaign success • With the help of your manager, recommending data collection strategies for your assigned set of clients • Partnering with account team members to develop forward-looking campaigns based on historical performance insights • Presenting optimization recommendations and insights to both client and internal audiences • Educating internal teams on Basis solutions related to analytics such as attribution, data management, consumer journey, etc.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Clearing/Unposted Analysis Associate Conduent Business Services – Remote US Hours M-F 8 hours between 7 AM CST to 5 PM CST Hourly Rate - $17 - $20 **Must be able to pass pre-employment background screening which will include criminal, credit check and fingerprinting Job Overview: The person in this role will support the accounting functions for our external clients including being accountable for the balancing and settling of all client benefits/funds entering and exiting the system Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. We are currently NOT hiring in the following geographies, including but not limited to: AK, AZ, CA, CO, CT, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, OR, RI, VT, WA. And the following areas: Washington DC. and Minneapolis, MN Job Responsibilities: - Able to use Excel to analysis and identify unposted items that need to be posted to customer accounts - Ability to balance external processor reports and our internal system - Utilize Mastercard Connect and Visa (VROL) platforms for research - Report status of activities assigned and any irregularities to management - Complete all tasks daily within restricted time allocations - Ensures accuracy and completeness of data - Ability to communicate effectively in English both via email and orally - Compliance with camera requirements for meetings and training. - All other duties as assigned Essential Skills/Knowledge/Certification: - Minimum of 5+ years reconciliation or analysis experience - Experience in payment services / Prepaid Cards / Banking is highly desirable - Microsoft Excel - Intermediate level - Microsoft Word -Intermediate level Requirements: - Must have a High School Diploma, or GED, Bachelor’s (Preferred) - Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Internet Speed Test: Must complete an internet speed test and achieve 50 Mbps upload and 50 Mbps download - Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - Equipment: The company will provide all necessary computer equipment People who succeed in this role have:  - Strong commitment and work ethic. - Outstanding Attendance. - Effective and accurate written and verbal communication skills. - Effective problem-solving skills. - Can navigate multiple applications and research solutions with ease - General accounting knowledge and expertise - Intermediate skills using Microsoft Outlook, Excel and TEAMs - General accounting knowledge and expertise - Strong analytical skills - Computer literate. Must have strong Excel skills - Work well in a team-oriented environment - Detail-oriented approach to work, assignments, etc - Have flexibility and ability to deal with atypical and/or unusual situations. Working For You Perks and rewards designed for you: •Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. • Retirement Savings: We will support you as you save for your future. • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diverse efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work. Grow and thrive, both personally and professionally. Make a difference with our clients, in our communities, and with the millions of people we support. When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated hourly rate for this role is $17.00-$20.00. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.