This position is with AmFam Investments... In this senior level role, you will be responsible for cross-platform trade execution and settlement support, data quality control, updating databases, system maintenance, process improvements and documentation, collateral management and conducting limited research projects. You will complete trade settlements, security master processing, daily position reconciliations, and cash management across an array of asset sectors and products. You will report to the Senior Manager, Security Operations. Position Compensation Range: $113,000.00 - $194,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Responsibilities: - Review the results of trade support services (outsourced operations) activities against established service level standards. - Oversee the setup security master file set-ups, standard wettlement instruction entry, counterparty configuration input, start-of-day processing results, cash and position reconciliation output, data loads and other activities. - Review start of day processing results to ensure all inputs have processed and are reasonable. Perform end of day review to ensure all transactions are confirmed. - Confirm external manager data has loaded and address and report any issues. - Source and maintain broker, trade routing and standing settlement instructions. - Participate in projects and compliance-related activities. Requirements: - Demonstrated experience providing customer-driven solutions, support or service. - Demonstrated of financial services operations experience within an insurance company, asset manager, bank, or related industry firm. - Demonstrated written and verbal communications skills. - Demonstrated experience using Microsoft Office products and investment administration/operation systems. - Basic knowledge of cash management concepts. - Your offer will be made contingent on the results of applicable background checks and is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions. - Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position. Travel Requirements: - Up to 10%. Additional Information - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting Additional Job Information In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. #LI-Remote We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation. #LI-DB1

What you can expect You will design and scale operational programs that drive customer adoption, retention, and expansion across the Customer Success organization. You will partner with leadership to translate strategy into lifecycle frameworks, health scoring models, and data-driven insights. You will shape how teams deliver consistent outcomes as the business grows. About the Team We build the operational foundation for post-sales customer success. Our team partners across functions to create scalable processes, insights, and governance. We enable predictable outcomes and long-term customer value. Responsibilities - Leading operational initiatives that improve customer lifecycle management from onboarding through renewal, partnering with Customer Success leadership - Building dashboards and reporting frameworks that surface insights on retention, adoption, expansion, and customer health for leadership decision-making - Defining operational requirements and partnering with systems teams to implement solutions across customer success platforms - Collaborating cross-functionally with Renewals, Sales, Product, Finance, and Analytics teams to align execution across the customer lifecycle What we’re looking for - Bring 8+ years of experience in Customer Success Operations, Revenue Operations, or go-to-market operations roles - Demonstrate deep experience supporting Customer Success organizations within SaaS or subscription-based businesses - Apply hands-on expertise with customer success platforms including program configuration, health scoring, reporting, and lifecycle management - Build dashboards, analyze data, and translate insights into operational improvements using dynamic analytical capabilities - Design and implement scalable operational processes in fast-growing environments - Communicate effectively across functions and manage stakeholder relationships at all levels - Operate in ambiguous environments and bring structure to complex business challenges - Lead complex cross-functional initiatives impacting customer retention and lifecycle management - Partner with Data Science or Analytics teams on predictive models or advanced customer insights - Work with CRM systems, customer data platforms, and business intelligence tools Salary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/03/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

What you can expect You will own renewals forecasting, operational governance, and strategic planning that drive predictable retention outcomes. By partnering with Finance, Sales, and Customer Success, you will standardize processes and build confidence in renewal execution. This role offers the opportunity to shape how retention performance is measured and acted upon at scale. About the Team We build the operating system for post-sales customer lifecycle across retention, expansion, and value realization. Our team translates business priorities into repeatable processes and trusted insights through cross-functional partnership. We ensure data, tooling, and governance enable consistent decisions as the organization scales. Responsibilities - Owning renewals forecasting methodology, reporting cadence, and accuracy improvements in partnership with FP&A and Revenue leadership - Designing and maintaining forecast models that surface churn risk, contraction trends, and pipeline gaps for executive visibility - Establishing governance for renewal processes including account ownership, timing alignment, and deal hygiene across segments - Building dashboards that incorporate health signals and leading indicators to improve forecast confidence and risk management - Driving automation and process improvements to reduce manual effort and enable scalable renewals operations What we’re looking for - Demonstrate 7+ years in Renewals Operations, Sales Operations, Revenue Operations, or Go-ToMarket Strategy roles - Own forecasting, reporting, and planning for renewals or retention motions with proven results - Build forecasts, dashboards, and executive reporting using analytical and data interpretation skills - Use Salesforce and data analysis tools at an advanced level - Translate complex data into clear insights and actionable recommendations - Support enterprise or global renewals organizations with experience in churn and retention analytics - Apply BI tools such as Tableau or Looker and partner with data science teams in SaaS environments Salary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/03/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

• Serve as first responder to alerts across revenue feed accuracy, SEM bidding, and target delivery: diagnosing issues, escalating as needed, and documenting incidents with clear timelines, root causes, and resolutions. • Own management of automated location targeting and bidding systems, maintain alerting scripts infrastructure, and support testing and validation as automation is further developed. • Marketing launch management, partnership tracking integration and reporting, and vendor relationships for paid app partners. • Deliver Looker and SQL-based reporting as needed and own marketing data accuracy monitoring. • Own marketing invoice and PO management and run the monthly vendor invoice approval process.