• Embrace the Comply’s value proposition and how it relates to the strategic goals of our clients; provide support, actionable advice, and useful content to drive impact • Dynamic guidance of the customer lifecycle, with a heavy emphasis on product adoption, to deepen value realization • Analyze and interpret data as it relates to impact and implementation to initiate proactive solutions • Closely monitor and report on key metrics, milestones, and client NPS; analyze trends to monitor client health throughout the client journey • Establish deep knowledge of Comply products and services and how each relates to specific client goals • Proactively inform leadership and account team partners of lifecycle risks & opportunities; when risk surfaces, project manage solutions-focused resolutions • Prioritize outreach efforts to mitigate churn and position for expansion/growth • Partner as a customer advocate by providing product and process feedback to management and/or internal teams as necessary • Partner with Customer Education to produce high-quality, professional resources to support clients goals and value realization • Conduct engaging presentations for client groups, including webinars, office hours, optimization calls, etc. • Participate in team projects that support goals and initiatives of the department • Be an innovative and collaborative thought leader, continuously assessing team support for all clients and determining new strategies or services that will better drive Comply, implementation, usage and value realization.

• Provide technical support for partners via organizational support channels for Action Squared toolsets in alignment with L1 support/success metrics and processes and/or L2 support/success metrics and processes. • Provide first-line back up for L1 and/or Jr coverage gaps. • Lead the technical escalation and bug resolution process for Action Network and/or Action Builder. • Establish Partner Success techniques to maintain partner satisfaction standards and promote positive partner experience. • Maintain up-to-date and working knowledge of toolset features. • Regularly lead documentation updates during toolset deploy cycles. • Share and implement feedback to improve partner resources. • Regularly lead remote, live, and in-person introductory toolset training series for general and public partner audiences. • Lead upskill opportunities for L1 and/or Junior team members for specialization area. • Collaborate across teams to ensure organizational alignment for specialized projects/programs.

About evermore evermore is a technology company that administers Smart Benefits to connect people to products and services they need, when they need them, so they can live healthier lives. We partner with payers and retailers to deliver expansive benefits for things like healthy foods, OTC medications, or transportation. evermore is reinventing benefits administration so that everyone benefits with more value for each and better outcomes for all. evermore is a Series B stage company, backed by leading investors including General Catalyst, Define Ventures, Lightspeed Venture Partners, Pinegrove Capital Partners, and Qiming Venture Partners. The Job at a Glance The Senior Customer Success Coordinator is responsible for t he day-to-day management of a ticketing process designed to meet both customer and beneficiary needs and complaints , as well as the primary point-of-contact for potential complaints / grievances . You will conduct and/or participate in investigations, with the primary responsibility for communicating outcomes and remediation strategies to both customers and beneficiaries . You will work closely with others on the Customer Success team to streamline processes and empower customers to use our product in the most o ptimal w ay(s) . You will serve as a key strategic partner to Account Management, Customer Care, and Member Experience, among other cross-functional teams, in r eporting out issues that may affect customer and beneficiary satisfaction. This position will report directly to the Director of Customer Success. What You Will Do Working within an organization created at the intersection of health care, retail and financial technology, no two days will look the same . Typical responsibilities of the role include: Customer Success Process & Ticketing Ticketing & Reporting: Day-to-day management of the ticketing queue(s), including independent investigation of issues and escalation for further investigation. Beneficiary Outreach: Serves as the face of Customer Success to beneficiaries through direct outreach to resolve escalations and grievances when needed. Customer Experience : Utilize ticketing insights to anticipate and problem solve customer pain points & risks. Customer Success Vendor Management & Oversight Manage relationships and expectations with evermore Customer Success Team vendor partners Process/Input Potential Complaints / Grievances Surface potential complaints to our customers by investigating issues and responding to further inquiry About You While every candidate brings a unique resume and prospective, an ideal candidate will include: A minimum of 5 years of experience in a Case Management, Customer Success, Operations, or Customer Service function. Experience in a health tech or healthcare-related field is a plus. Demonstrated experience with conducting transparent investigations and implementing plans for remediation. Experience working in cross-functional teams. Super organization skills with a demonstrated ability to manage & prioritize escalation queues based on urgency and severity. Self-starter mentality that is results-oriented, embraces ambiguity, and thrives in a fast-paced environment. Ability to communicate directly and honestly with beneficiaries, understanding that difficult conversations may occur wherein others disagree with outcomes. Strong and concise verbal & written communication skills capable of breaking down complex topics to drive decision-making and customer buy-in. Both professionalism and determination – you build trust internally with teams by listening and communicating effectively. Willingness to occasionally travel for customer meetings, team offsites, company events, or other business needs. Flexibility to work within a remote-first, distributed workforce. Candidates should be comfortable with a distributed remote team and equipped with reliable internet access and basic home office equipment. evermore will provide a work laptop, with a mouse and keyboard available upon request. Legal authorization to work in the US is required. At this time, evermore will not consider candidates who need sponsorship, now or in the future. All offers for employment are contingent upon successful completion of a background check. Other Requirements Competitive base salary ranging from $ 96,000 to $108,000, discretionary bonus, and equity. Benefits Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers 100% Employer Paid Short-Term & Long-Term Disability 100% Employer Paid Basic Life Insurance Policy Employee Assistance Program (EAP) 401(k) Program Unlimited PTO Paid holidays Parental Leave Flexible work schedule within core hours Work anywhere in the USA as we are a fully distributed team from coast to coast evermore is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQIA+ – proudly embracing diversity in all its manifestations. Applicants requiring reasonable accommodation for the application and/or interview process should notify a representative of the People Operations Team via Careers@sodahealth.com. evermore participates in E-Verify, the federal program for electronic verification of employment eligibility.

Full-Time Non-Exempt Direct Hire Remote in the United States $28.00-32.00 per hour We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our HR/Corporate team. We are seeking a Clinician Success Coordinator who will be responsible for supporting Clinicians across their lifecycle, ensuring a seamless operational experience from onboarding through ongoing practice. About Expressable Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential. The Clinician Success Coordinator supports clinicians across their lifecycle, ensuring a seamless operational experience from onboarding through ongoing practice. This role partners cross-functionally to manage scheduling administration, system accuracy, compliance tracking, and day-to-day provider support, contributing to a reliable, well-coordinated clinical workforce. WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. What You Would Be Doing at Expressable Serve as a primary administrative point of contact for clinicians, providing responsive operational support from onboarding through ongoing practice. Coordinate clinician onboarding activities, including preboarding communication, system setup readiness, and cross-functional handoffs. Manage clinician schedule administration, including availability updates, start date adjustments, and time-off approvals in alignment with established guidelines. Collaborate with the People function to ensure accurate clinician records across HRIS, scheduling, credentialing, payroll, and clinical systems to ensure data integrity and compliance. Partner with Credentialing & Licensing to monitor licensure, payer enrollment, and compliance requirements. What You Bring to Expressable Associate’s degree or equivalent combination of education and relevant experience required. Bachelor’s degree preferred but not required. 2+ years of experience in talent acquisition coordination, onboarding, HR operations, or a similar people operations role. 2+ years of experience in healthcare operations, provider support, HR operations, workforce coordination, scheduling administration, or a similar operational role. Experience supporting employees or clinicians across onboarding and ongoing employment lifecycle activities. Demonstrated ability to manage high-volume, detail-oriented workflows in a regulated or compliance-driven environment. Experience working cross-functionally with teams such as Clinical Leadership, HR, Credentialing, Compliance, Finance, or IT. Experience in healthcare, telehealth, clinical services, or other regulated environments strongly preferred. Proficiency with HRIS, scheduling systems, and workforce management tools. Experience maintaining accurate records across multiple systems (HRIS, credentialing, payroll, scheduling, or clinical platforms). Strong working knowledge of digital documentation, compliance tracking, and workflow coordination. High proficiency with spreadsheets, scheduling tools, and collaboration platforms (e.g., Google Workspace, Slack, Zoom, Airtable). Comfort navigating multiple systems simultaneously with strong attention to data accuracy and audit readiness. Ability to troubleshoot basic systems or access issues and escalate appropriately. KEY COMPETENCIES In addition to the competencies associated with our core values of empowerment, integrity, innovation, collaboration, and diversity, the Financial Clearance Coordinator should possess the following key competencies. Provider-Centered Service & Communication: Delivers timely, clear, and supportive communication; builds trust with clinicians; anticipates operational needs and ensures providers feel supported throughout their lifecycle. Operational Coordination & Reliability: Manages multiple workflows, deadlines, and stakeholders simultaneously; maintains strong follow-through; ensures accuracy and consistency across systems and processes. Systems & Data Integrity: Maintains precise records; understands downstream impact of data errors; ensures compliance and operational continuity across scheduling, credentialing, payroll, and HR systems. Process Discipline & Continuous Improvement: Follows established procedures consistently; identifies inefficiencies; contributes to scalable improvements that enhance provider experience and operational reliability. Judgment & Accountability: Exercises sound judgment in handling sensitive information; prioritizes effectively in a fast-moving environment; takes ownership of outcomes and escalates appropriately. Judgment & Accountability: Exercises sound judgment in handling sensitive information; prioritizes effectively in a fast-moving environment; takes ownership of outcomes and escalates appropriately. Physical Requirements and Work Environment This is a sedentary, remote position that primarily involves working at a computer or tablet for telecommunications and documentation. The role requires the ability to remain seated for extended periods, operate standard office equipment, communicate effectively via video and audio platforms, and review electronic information. Occasional light lifting of up to 10 pounds may be necessary. Work is performed in a home office environment with minimal exposure to environmental hazards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Why Join Us? Exceptional paid time off policies that encourage and support life balance, including a winter break. 401k matching to ensure our staff have what they need to enjoy their retirement Health insurance options that ensure well being for the whole person and their family Company paid life, short-term disability, and long-term disability coverage Remote work environment that strives for connectivity through professional collaboration and personal connections NOTE Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. More about Expressable Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential. We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team. Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills. Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at hr@expressable.io. E-Verify Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify. E-Verify Participation Poster E-Verify Right to Work Poster