Common Cause

• Provide technical support for partners via organizational support channels for Action Squared toolsets in alignment with L1 support/success metrics and processes and/or L2 support/success metrics and processes. • Provide first-line back up for L1 and/or Jr coverage gaps. • Lead the technical escalation and bug resolution process for Action Network and/or Action Builder. • Establish Partner Success techniques to maintain partner satisfaction standards and promote positive partner experience. • Maintain up-to-date and working knowledge of toolset features. • Regularly lead documentation updates during toolset deploy cycles. • Share and implement feedback to improve partner resources. • Regularly lead remote, live, and in-person introductory toolset training series for general and public partner audiences. • Lead upskill opportunities for L1 and/or Junior team members for specialization area. • Collaborate across teams to ensure organizational alignment for specialized projects/programs.