• Own and grow a portfolio of middleware, integration, and channel partners, identifying opportunities to deepen engagement and accelerate mutual growth. • Develop scalable go-to-market strategies for new products and initiatives, working closely with cross-functional teams. • Lead strategic initiatives that impact how DoorDash works with partners—from pricing structures to marketing campaigns to partner onboarding. • Conduct performance reviews with partners and internal stakeholders, using available data and business insights to drive actionable recommendations. • Champion operational improvements that increase efficiency and enhance the partner experience. • Influence internal product, ops, and sales teams to ensure partner feedback is heard and integrated into future roadmaps. • Present partnership performance updates and strategic recommendations to senior leadership.

• Responsible for the development, service delivery, and execution of Cigna’s integrated pharmacy benefit management (PBM) strategy focused on growth, retention, and profitability for Select and U3000 pharmacy clients • Serves as the primary pharmacy business relationship leader across internal partners and oversees a team of client‑facing pharmacy account executives and clinical account managers • Drives market‑specific strategies, leads cross‑functional collaboration, and ensures delivery of high‑value pharmacy solutions that meet financial, clinical, and service objectives • Drive sales, retention, and profitability activities aligned to Regional (RGL) and Market (MGL) P&L goals • Develop and execute segment‑specific (Select/U3000) best practices, upsell strategies, and market business plans across U.S. Commercial markets • Achieve financial and performance metrics including client P&L improvement, margin growth, client satisfaction (NPS), and retention • Provide strategic leadership and subject matter expertise on pharmacy affordability and clinical management programs to internal medical, sales, and matrix partners • Partner with medical sales teams to assess market‑specific competitive dynamics and inform product development and sales strategies • Develop and oversee regional service and operational models to meet or exceed client persistency and pharmacy carve‑in goals • Direct and support ongoing education and training for sales teams related to Cigna’s integrated pharmacy and medical solutions, as well as competitive PBM offerings • Lead, coach, and manage a team of pharmacy subject matter experts through goal setting, performance management, and organizational change • Collaborate with underwriting and medical sales to address competitive pricing challenges and retention strategies • Identify, cultivate, and convert carve‑in pharmacy opportunities for middle market clients currently using external PBM vendors • Analyze performance reporting to ensure execution plans are delivering expected results and adjust strategies as needed • Partner with marketing to develop effective sales messaging, proposals, presentations, and client communications • Build and maintain strong relationships with brokers, consultants, and key client stakeholders, serving as a trusted advisor • Provide oversight of service plan execution and escalate operational issues as needed • Participate in “Best and Final” sales presentations • Work cross‑functionally with IT, Legal, Compliance, Operations, CIPM partners, and Express Scripts (ESI) support and account teams • Communicate client insights, risks, and feedback to senior leadership

• Accountable for the end-to-end provider experience and overall service delivery for assigned Book of Business aligned to medium to low complex providers • Leads, collaborates, and supports local market direction as it relates to improving the provider experience • Creates and maintains individual provider strategic action plans • Proactively identify new opportunities and risks for providers at market or national level and drives resolution • Exercises good judgment and discretion to support the provider experience • Responsible for capturing, documenting, and sharing market intelligence; use market intelligence to develop and drive strategic improvements • External facing with providers in assigned BOB • Collect, analyze, interpret, translate and distribute provider informatics, reports, dashboards • Track and monitor performance guarantees for assigned BOB • Promotes Provider Index score improvement through proactive and effective service and support of network • Review provider reports/dashboard with individual providers • Proactively educate providers on Cigna's business objectives, standard operating procedures, policies and programs to influence behavior and how to work with Cigna • Serve as a provider advocate both internally and externally • Understands and applies service culture principles and methodology • Serves as a consultative role or subject matter expert to key matrix partners • Develops and participates in presentations to existing and prospective providers and/or clients • Serves as advocate in external community, representing CIGNA to medical societies and external provider associations • Manage joint operating committees, including agenda development, facilitating appropriate meeting participation and follow up activities

• Achieves and exceeds sales and profitability targets, aligning with business and seasonal account plans to support the sales portfolio. • Leverage existing account relationships to increase distribution and grow penetration within existing accounts. • Advances sales approach and solutions, ensuring alignment with product strategies and the overarching brand vision. • Evaluates defined territory market landscape, identifying and recommending growth opportunities. • Delivers comprehensive business updates and reports, encompassing sell-in and sell-through performance, competitive analysis, product demand and availability, and market share insights to leadership and stakeholders. • Drives sales process and continuous improvement initiatives in line with brand values consistently achieving and surpassing revenue goals. • Collaborates closely with internal marketing and merchandising teams to develop and execute sell-through and activation strategies, ensuring programs are effectively implemented and products align with Specialty Sales Targets.