• Be an individual contributor on an agile product development team. • Work on an agile development team in collaboration with a scrum master, product owner, software engineers, and other development team members. • Collaborate with technical and non-technical team members, who may be employed by the Company or external consultants. • Execute UI/UX design tasks. • Create wireframes, user flows, mockups, and interactive prototypes. • Translate business and technical requirements into usable, intuitive interface designs. • Complete design tasks independently or in a self-directed manner. • Comply with policies and procedures for design and development, including standards for usability, accessibility, documentation, and quality. • Contribute to ongoing maintenance and enhancement of company technology products. • Work closely with front-end engineers to ensure accurate implementation of designs in Angular and/or React. • Participate in usability testing, design reviews, and iterative improvement cycles. • Heavily engage with company internal and external customers. • Participate in execution of company non-design projects to gain insight into the use and value of company software products.

• Conceptualize and design a cohesive experience across software solutions for global hospitality operators • Design complex, high-impact operational experiences • Turn ambiguity into product direction • Create scalable interaction models and reusable patterns • Engage deeply with real users and refine solutions • Collaborate in a high-ownership design culture

• Gather, evaluate, and translate user/business requirements and insights into usable interfaces. • Create wireframes, user flows, process flows, site maps, interactive UI prototypes, and specifications. • Execute all visual design stages from concept to final hand-off to development. • Ensure experiences meet accessibility, responsiveness, and performance best practices. • Visually and verbally present product solutions, facilitate UX workshops, and collaborate with developers/BAs to solve UX problems. • Execute responsive website rollouts, provide thoughtful UX reviews of work in progress, and perform front-end build reviews (device testing).

• Conduct user research through interviews, surveys, usability testing, and analytics to understand user behaviors and pain points. • Translate insights into personas, user journeys, and design recommendations. • Collaborate with product managers and engineers to align design work with user needs and business goals. • Ability to execute and follow brand standards and guidelines. • Create wireframes, user flows, mockups, and high-fidelity interactive prototypes. • Design intuitive conversational user experiences for chatbots and virtual assistants, leveraging principles of conversational design, user intent modeling, and natural language flows. • Maintain and evolve our design systems and UI component libraries. • Ensure all designs are accessible, responsive, aligned with modern UX/UI standards, and technically feasible for implementation within engineering constraints. • Ensure visual design, messaging, and user experience consistently reflect organizational brand values and ministry mission across all platforms. • Work closely with engineering teams to ensure seamless implementation of designs and provide support during development. • Participate in sprint planning and reviews, contributing to the continuous improvement of design-development workflows. • Iterate on designs based on team feedback, testing, and performance data. • Establish regular design review processes that include key stakeholders, such as executive leadership and the marketing team. • Champion the voice of the user across all projects, balancing usability, performance, and visual excellence. • Monitor user engagement and identify opportunities to improve key workflows and interfaces. • Advocate for design best practices and accessibility standards across the organization. • Serve as primary liaison between technology and marketing teams for all brand-related design decisions. • Collaborate with the marketing team on branded design requirements, ensuring seamless integration and consistency. • Participate in brand strategy discussions and translate brand positioning into digital experience principles.