Overview Grow your career with ibex — Remote Technical Support SpecialistInternet, WiFi, TV & Phone Connectivity (Work From Home) Are you the person friends and family call when their WiFi stops working? Do you enjoy diagnosing technical issues and helping people get back online quickly? ibex is seeking experienced, technically skilled professionals who can combine strong troubleshooting abilities with exceptional customer service. In this role, you’ll help customers resolve internet connectivity issues, optimize their home WiFi performance, and confidently guide them through solutions that keep their internet, TV, and phone services running smoothly. Responsibilities About the Role As a Technical Support Specialist, you will be the first line of support for customers experiencing internet, WiFi, TV, and phone connectivity issues. In this role, you will combine technical troubleshooting skills with outstanding customer service to diagnose and resolve problems related to WiFi networks, routers, modems, internet connectivity, digital TV services, and home phone systems. You’ll guide customers through step-by-step troubleshooting, identify root causes of technical issues, and deliver solutions that restore service quickly and effectively, all while creating a friendly and supportive experience for every customer interaction. We are currently offering a variety of shift options; our team supports customers 24/7. What You’ll Do - Provide technical support to customers via phone - Diagnose and troubleshoot internet connectivity, WiFi performance, TV service, and phone-related issues - Assist customers with modem, router, TV equipment, and phone service setup, configuration, and troubleshooting - Walk customers through step-by-step troubleshooting to resolve connectivity and service problems - Identify root causes of technical issues and recommend effective solutions - Escalate advanced technical issues when necessary while maintaining ownership of the customer experience - Educate customers on best practices to improve home WiFi performance, TV reliability, and phone service quality - Accurately document troubleshooting steps, solutions, and customer interactions in internal systems - Deliver friendly, patient, and professional support during every customer interaction Qualifications What You’ll Bring - Strong technical troubleshooting and analytical problem-solving skills - Working knowledge of home networking concepts including WiFi, routers, modems, internet connectivity, TV equipment, and VoIP or home phone systems - Ability to clearly explain technical concepts to non-technical customers - Strong communication, patience, and empathy when assisting customers - Ability to multitask and remain organized in a fast-paced support environment - A customer-first mindset—you enjoy solving problems and helping people stay connected Must Haves - Minimum 2 years of technical support, IT help desk, ISP support, or related experience required - 18+ years old - High school diploma or equivalent - Ability to work remotely from home in a quiet, distraction-free environment - Reliable high-speed internet connection This role is currently limited to candidates residing in: ArkansasFloridaGeorgiaIdahoIndianaKansasKentuckyLouisianaMichiganNorth CarolinaOhioOklahomaPennsylvaniaSouth CarolinaTennesseeTexasVirginiaWest VirginiaWisconsinWyoming Perks & Benefits - 401(k) plan - Health, dental, and vision insurance - Paid time off and referral bonuses - Hands-on, paid training and development Employee-exclusive benefits - Free T-Mobile service - Upward Child Care Assistance Program - ibex Perkspot discounts and more! If you enjoy solving technical problems and delivering exceptional service that keeps customers connected, apply today and grow your career with ibex from home!

Overview As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Repair Representative! The Repair Representative is responsible for assisting customers with emergency needs in terms of tow, rental, glass and physical damage repair coordination. The Repair Representative obtains, evaluates, analyzes, negotiates and monitors tow, rental and glass repairs and assists with coordination of body/mechanical repairs as needed. This is a full-time work from home position that will allow you to work 100% from your home residence in the Boise Metropolitan area or surrounding counties. Our department operates between the hours of Monday through Friday 6 a.m. - 5 p.m. MST. The schedules offered are based on current business needs. The pay range for this position is $16.49 - $17.94 per hour USD. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs. Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more! Company Overview Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 770,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees. Responsibilities Responsibilities include: - Field calls to assist customers with emergency needs including tows, rentals, and physical damage coordination - Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost effective repairs - Ensure payment of vehicle repairs and parts invoices in a timely manner - Analyze and negotiate repair time and parts prices with body shops, dealerships and miscellaneous repair facilities, to ensure accurate and cost effective repairs as needed - Review Fleet Group and Vendor insurance compliance and process issues, handle certificate renewals and report findings to Repair/Compliance Supervisor - Work closely with all Risk Management teams to achieve and maintain department expectations and goals - Assist Claims Support Coordinators and Repair Compliance Coordinators as needed Equal Opportunity Employer/Disability/Veterans Qualifications Minimum Qualifications include: - Must reside in the Boise, ID area - Minimum of (1) one year or more of customer service experience - Minimum of (1) one year or more of administration experience - Intermediate knowledge of Microsoft Office applications (Word, Excel) - Automotive repair experience preferred - Bachelor’s Degree or Associate’s Automotive Degree in Collision Repair or similar field preferred - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - Must have the ability to meet all work from home technical requirements Work from Home (WFH) Requirements: - Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite) - High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/) Competency Based Qualifications: - Executing - Customer Service - Detail-Oriented - Analyzing - Communication - Flexibility

At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you. If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place. We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together. Job Description Summary: The Carrier Provisioning Representative is responsible for the end-to-end processing and coordination of customer services across Access (circuit provisioning), Local Number Portability (LNP), and Toll-Free (TF/YF) ordering. This role manages installs, changes, disconnects, and porting activities while ensuring accurate order submission, proactive follow-up with carriers, and on-time delivery. The position requires strong attention to detail, ownership of order lifecycle, and the ability to work across multiple systems, carriers, and service types. Job Description: Essential Duties and Responsibilities include the following (other duties may be assigned): Order management & execution - Process and manage orders for LNP (port-in and port-out requests), Toll-Free (TF/YF) provisioning and routing updates, and Access services (Ethernet, DIA, Broadband). - Submit accurate orders to carriers and vendors, ensuring all required information is complete. - Manage installs, changes, and disconnects across all supported service types. Order lifecycle ownership - Own the full lifecycle of assigned orders from submission through completion. - Track order progress, monitor milestones, and ensure adherence to committed due dates. - Perform or support service validation, including test calls, turn-up confirmation, and routing validation. - Maintain accurate and timely updates in all required systems (OSS, tracking tools). Carrier & vendor coordination - Proactively follow up with carriers and vendors to drive order progress and resolve delays. - Coordinate across multiple carriers for porting, circuit delivery, and toll-free routing. - Support issue resolution by gathering details and driving next steps with appropriate parties. Issue identification & escalation - Identify risks, delays, or discrepancies that may impact service delivery. - Escalate issues appropriately and follow through to resolution. - Support troubleshooting for provisioning, routing, or activation-related issues. Communication & collaboration - Provide clear, concise status updates to internal teams supporting customer communication. - Partner with cross-functional teams, such as Service Delivery and Engineering, Support, to ensure successful delivery. - Respond to inquiries within team queues or shared mailboxes in a timely manner. Knowledge, Skills and Abilities Requirements: - Excellent attention to detail with the ability to manage multiple complex orders simultaneously. - Effective time management and organizational skills in a fast-paced environment. - Ability to prioritize workload and adapt to shifting priorities and deadlines. - Strong problem-solving skills with a proactive, solutions-oriented mindset. - Strong sense of ownership and accountability for order delivery. - Ability to work independently while collaborating effectively within a team. - Positive attitude, persistence, and strong work ethic. - Self-motivated with a willingness to take initiative and learn. - Clear and professional written and verbal communication skills. - Strong computer skills required: Outlook, Excel, Word, and provisioning/order management systems.

Who we are At Aquila, we invest in category-defining B2B/B2G software companies globally, acting as a thought-partner, striving for the success of our companies in the long term. We are a well-managed, profitable company that operates like a startup with the financial backing of a parent company. For our people, this means limitless possibilities. We are unapologetically unique, pivoting to respond to the needs of the multiple markets we operate in. We have ambitious goals, and we are looking for genuine contributors with integrity, energy, flexibility, and loyalty. We are investing in building future leaders who can take an idea and make things happen. Who we need For over 45 years, Fame has been a trusted partner to post-secondary schools. We recognize the challenges career school administrators face in managing their institutions, from streamlining operations to ensuring compliance with regulatory requirements. At Fame, we provide the support and tools needed to navigate these complexities and run academic institutions efficiently. Our student information systems, supporting tools, and Admission CRM Software, including powerful EDlumina, help simplify and streamline these processes. We are looking for a detail-oriented and knowledgeable Financial Aid Service Specialist to join our remote Financial Aid Services team. Reporting to the Director, Product Strategy & Operations, you will help institutions navigate complex financial aid processes—from advising on packaging logic to documenting resolutions—with precision and confidence. You will provide exceptional customer service across all channels, delivering clear and accurate answers to financial aid and software-related questions. You will support school financial aid offices by interpreting policies and regulations, guiding them through system functionality, and ensuring compliance in every interaction. Collaborating with internal teams, you will contribute to achieving seamless client outcomes and maintaining resources, including SOPs and knowledge base articles. This is a remote-first role from anywhere in the United States, with working hours aligned to the Eastern Time zone. Who you are You are a financial-aid professional—perhaps currently working in a trade school, college, or university—who is ready to bring your expertise to the vendor side. You understand that accuracy, responsiveness, and strict compliance are non-negotiable in supporting institutional aid operations. You have a solid track record of interpreting and applying federal and state regulations. You are an empathetic and patient communicator who can explain technical or regulatory information in plain, direct language that supports decision-making by administrative users. What’s in it for you Purpose. You want to be part of a mission-driven organization where your expertise helps schools remain compliant, efficient, and focused on student success by ensuring that financial aid processes run smoothly, comply with regulations, and enable access to education for students. You are motivated by work that reduces administrative burden and improves the ability of schools to serve their communities. Stability. You want to join a long-standing, profitable, and growing organization that values excellence, integrity, and lasting relationships. You are looking for a team where your expertise is respected and your contributions matter. You will gain a broader understanding of the education and financial aid landscape, working closely with institutions to see how technology and compliance intersect to support student success. Professional growth. Many of the senior leaders at FAME began in this role. You will be part of a team that values internal growth and creates clear paths for advancement—whether that means moving into a team lead or manager role, or exploring new opportunities in areas like QA, product development, or consulting. As part of the Constellation Software family, you will also have access to a broad network of companies and the ability to explore new roles across a global portfolio. Your growth will be supported through mentorship, internal mobility, and opportunities to take your career in the direction that works best for you. How you will make an impact: - Case management and client support. You will triage incoming cases, calls, and chats related to financial aid software, ensuring timely and accurate responses. You will assist school administrators with interpreting financial aid policies, regulations, and system functionality to support effective program management. You will offer real-time support through chat and phone with a professional and friendly approach. You will provide same-day responses whenever possible and maintain consistent follow-up, handling sensitive client information with confidentiality and integrity. - Problem resolution and collaboration. You will participate in “swarm” problem-solving sessions to resolve complex issues, leveraging team knowledge and expertise. You will engage in group communication channels to share insights and work toward efficient, client-focused solutions. You will participate in scheduled team meetings, training sessions, and webinars to remain current and aligned. - Knowledge sharing and process improvement. You will contribute to the development of knowledge base articles and standard operating procedures to enhance client resources and streamline internal workflows. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. - Institutional partnership. You will serve as a trusted resource for financial aid professionals at colleges and universities, providing expertise on compliance, packaging processes, and regulatory guidelines. You will ensure that institutional staff have the guidance needed to manage federal aid programs effectively. Here’s what you bring: - The experience. You have a strong background in financial aid administration, including Title IV awarding, packaging, certifying, disbursing, and performing return calculations. You have served as a lead advisor or in a similar role at a trade school, technical school, college, or university, with experience packaging and managing student financial aid. You are skilled at interpreting and applying federal and state regulations, guiding institutional staff through complex questions, and managing cases from inquiry to resolution with clear documentation and follow-through. You bring proven customer service experience, ideally from a call center, help desk, or high-volume support environment. - The knowledge. You have a deep understanding of federal and state financial aid regulations, including NSLDS reporting, eligibility determination, verification processes, and Title IV disbursement requirements. Familiarity with Fame Freedom, Freedom FinAid, Advantage, and Advantage FinAid applications is preferred. You stay current with regulatory changes and can interpret new guidance to inform client decisions and ensure compliance. - The technical skills. You are proficient in financial aid management and student information systems, with strong skills in Microsoft Office applications. You are comfortable using AI-enabled tools and can learn new technologies quickly. You can leverage AI for knowledge retrieval, workflow optimization, and client support enhancements and are comfortable working within chatbots, automated ticketing systems, or AI-enhanced help desk platforms to streamline support. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. - The interpersonal skills. You have excellent verbal and written communication abilities. You can interact confidently with administrative, financial, and operational teams at schools, delivering clear information and support and translating technical guidance for nontechnical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. - The flexibility. You are available to travel on occasion to client sites and attend conferences to deliver in-person training and strengthen relationships. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: - A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. - A virtual technical interview with the Director, Product Strategy & Operations, to review your financial knowledge and customer service approach. - A virtual interview with the CEO, FAME. You will have the opportunity to learn more about their career path and ask any final questions about the role, company and mission. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI-Remote #LI-DNI