Crum & Forster, part of Fairfax Financial Holdings Limited, is an admitted property and casualty insurance company that's been A-rated by A.M. Best. As an emplo
SVP, Core IT
Location
Florida + 2 moreAll locations: Florida | New Jersey | Texas
Posted
79 days ago
Salary
$206.1K - $302.3K / year
Seniority
Lead
Job Description
SVP, Core IT
Crum & Forster
• The SVP of Core IT will lead a large organization of Infrastructure professionals and will work very closely with multiple partners across C&F – including a tight knit collaboration with the CISO. • The major areas of responsibility will be: Data Center Services – Primary & Secondary Data Centers, multi-cloud environments, and other services such as O365, patch management, and directory services • Network Services – Enterprise network architecture, firewall management, Citrix virtual desktop infrastructure, database administration, and job scheduling & monitoring. • Desktop Services – Service Desk, Employee Access Security, and Telecom/Collaboration • The SVP of Core IT will be responsible for ensuring Division Presidents and other senior level executives are up to date on the current state of our services – and will need to engage at a technical level with all levels of staff and management to be successful in this role. • Additionally, the SVP will: Work closely with the division IT leads to understand their needs and ensure appropriate support that satisfies security and operational objectives • Work closely with the CISO organization to ensure cyber security needs are fully addressed for the safety and security of C&F’s network and data • Promote a continuous training culture to help the teams keep current with ITSM, AI, Cyber Security, and other skills as needed • Develop and manage an appropriate budget; balancing cost optimization without compromising reliability - targeting meaningful reductions in total cost of ownership while improving service levels. • The SVP of Core IT will be responsible for several transformational objectives including: Defining, implementing, and continuously refining a transparent IT Service model based on ITIL/COBIT principles, with clearly articulated services, catalogues, and end-to-end ownership. • Establishing and enforcing KPI’s and SLA’s to measure and monitor successful outcomes. • Driving strategic modernization initiatives including hybrid cloud adoption, network/SD-WAN transformation, infrastructure AI/automation, edge computing readiness, and next-generation data center optimization for resilience, scalability, and sustainability. • Ensuring robust disaster recovery, business continuity, and high-availability architecture in line with determined RTO’s and RPO’s.
Job Requirements
- Bachelor’s degree from an accredited school
- Minimum 15 years relevant work experience in IT Infrastructure including prior senior leadership experience
- Proven track record of transformational change: examples include leading major infrastructure modernizations, implementing mature ITSM frameworks with dramatic SLA improvements, and building a metric-driven organization.
- Strong command of IT Service Management principles with hands-on experience defining, measuring, and reporting on SLA and KPI frameworks that tie directly to business value.
- Experience with Cyber Security initiatives and prior collaboration with CISO organizations
- Experience in decentralized organizations is a plus
- Executive level communication skills
- Strong project management and organizational skills
- Expert ability to influence constituencies across internal functions, customers and partners
- Action-oriented; results-oriented; with demonstrated ability to work with a sense of urgency and manage multiple initiatives simultaneously and expeditiously
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision.
- A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- Matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
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