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MEMIC is a northeast regional workers’ compensation insurer that serves over more than 20,000 employers and 300,000 employees. The company provides workers’
Director, Software Engineering
Location
Maine
Posted
79 days ago
Salary
0
Seniority
Lead
Job Description
Director, Software Engineering
MEMIC
• Define and execute a multi‑year engineering strategy aligned with business goals and the enterprise technology roadmap. • Lead, mentor, and develop high‑performing engineering teams, including managers, leads, and senior engineers. • Build and sustain a culture of innovation, automation, continuous learning, and operational excellence. • Establish and maintain best practices for code quality, testing, documentation, and operational excellence. • Ensure platforms are reliable, scalable, and resilient, with strong operational performance. • Collaborate closely with Enterprise and Solution Architecture to design, plan, and deliver high-quality technology solutions that align with the organization’s strategic roadmap. • Act as a trusted IT partner to business areas—consulting, advising on software and other IT issues. • Work cross‑functionally to align priorities, manage dependencies, and remove delivery blockers. • Assess the current state of operational systems and develop road maps to ensure their continued viability or modernize and replace legacy platforms. • Evaluate and adopt new technologies that improve engineering efficiency and product capability. • Partner with the Chief Information Security Officer to ensure secure software development and proactive risk mitigation. • Plan and allocate engineering resources across product teams, projects, and production support to meet business objectives.
Job Requirements
- 10+ years of progressive software engineering experience, including 5+ years in engineering leadership roles.
- Comprehensive knowledge of information systems technology subjects and extensive knowledge of hardware and software, SDLC, DevOps, Agile Methodology with the ability to keep abreast of new technologies and processes.
- Hands-on experience with cloud-native development (Azure and/or AWS), modern application frameworks, and API-first design.
- Experience leading enterprise cloud migrations or core platform modernization initiatives.
- Hands-on experience with P&C insurance platforms such as Guidewire, Duck Creek, Majesco, Insurity, or equivalent custom policy, billing, or claims solutions.
- Strong understanding of P&C insurance operations, including policy lifecycle, rating, underwriting, billing, claims, and regulatory compliance.
- Strategic mindset with strong planning and execution skills.
- Excellent communication and stakeholder management abilities, with the professionalism and seasoned maturity to work effectively with senior leadership.
- Ability to navigate complex problems and translate them into clear, actionable plans.
- Proven ability to manage and lead geographically distributed teams.
Benefits
- Check out our benefit offerings here!
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MastercardFounded in 1966, Mastercard is a worldwide transaction, payment-processing, and consulting company best known for its line of personal and business credit cards. As an employer, Ma
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer Mastercard Lead MQ Engineer Role Overview Who Is Mastercard Mastercard is a global technology company operating within the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. 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For developers, the goal is to provide a single manifest deployment and provisioning experience, allowing them to declaratively provision the shared services they require-whether on-premises, in the cloud, or at the edge-in a self-service manner. This enables developers to focus on solving real business problems and delivering exceptional value to customers. Our customers benefit from a seamless experience that allows them to get up and running swiftly, with the security and performance necessary for their needs. Lead MQ Engineer Role Position Summary As a Lead MQ Engineer at Mastercard, you will serve as both a technical leader and a hands-on contributor. Approximately half of your role will be devoted to deep technical work, while the other half will focus on technical leadership, mentoring, and cross-team collaboration. 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Responsibilities• Architect, design, and maintain enterprise-grade IBM MQ solutions supporting mission-critical distributed systems.• Act as the technical lead for MQ platforms, providing guidance, standards, and best practices to application and platform teams.• Install, configure, upgrade, and patch IBM MQ across multiple environments, including on-premises and cloud deployments.• Design and implement high availability, disaster recovery, and performance tuning strategies for MQ queue managers.• Collaborate with application teams to design reliable messaging patterns, including request/reply, pub/sub, and event-driven architectures.• Develop and enforce MQ security standards, covering TLS, certificates, authentication, authorization, and queue-level access controls.• Implement monitoring, alerting, and observability for MQ infrastructure to enable proactive detection and resolution of issues.• Lead incident response and root cause analysis for MQ-related production issues, driving permanent corrective actions.• Automate MQ operational tasks using scripting and configuration management tools to improve reliability and efficiency.• Mentor engineers and provide technical leadership through design reviews, documentation, and knowledge sharing.• Stay current with the IBM MQ roadmap, messaging industry trends, and emerging technologies, recommending improvements as appropriate. Qualifications• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.• At least seven years of experience working with enterprise messaging platforms, with strong hands-on expertise in IBM MQ.• Proven experience designing and supporting MQ in high-volume, high-availability production environments.• In-depth understanding of messaging concepts such as queuing, pub/sub, transactions, persistence, and message ordering.• Experience collaborating with application development teams to integrate messaging solutions.• Strong troubleshooting skills, with the ability to diagnose complex, cross-system issues.• Prior experience in a technical lead or senior engineering role, influencing architecture and engineering standards. Preferred Skills• Experience with distributed messaging and streaming platforms such as Kafka or NATS.• Familiarity with Linux/Unix system administration in enterprise environments.• Experience with scripting languages such as Shell, Python, or similar for automation.• Knowledge of Docker and Kubernetes, including MQ containerization patterns.• z/OS background• Experience with configuration management tools such as Chef, Ansible, or similar.• Familiarity with cloud platforms, with preference for AWS, and hybrid messaging architectures.• Understanding of observability concepts, including monitoring, logging, and alerting for middleware platforms. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. 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