• Collect, analyze, and interpret product-related data to support operational decisions • Design and maintain dashboards, reports, and KPIs to track product performance, user engagement, and other critical metrics • Identify inefficiencies in product development and operational workflows • Provide actionable insights and recommendations for improving processes and optimizing resource allocation • Work closely with Product Managers, Engineers, and other stakeholders to understand business needs and ensure data insights align with strategic objectives • Continuously monitor product health by analyzing user behavior, feature adoption, and feedback • Ensure the accuracy, consistency, and reliability of data used for product operations analysis • Conduct ad-hoc data analyses to answer specific business questions, support product decisions, or investigate operational challenges • Assist in the development of automation tools and processes that enhance data collection, reporting, and analysis efficiency • Perform all other duties and special projects as assigned

Who is Credible? We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance. We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible. We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. About the role Credible is looking for a user-centric, data-driven, results-oriented Product Operations Manager to join our team to help us build a best-in-class operations experience for our organization. This is a great opportunity for you to join a growth-stage company and play a critical role in scaling our marketplace. Please note this is a temporary position. Essential Duties and Responsibilities: - Own and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace - Work with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology - Balance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities - Focus on workflow and backend improvements to increase operational efficiency and drive conversion - Collaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs - Work with our lending partners to continuously optimize our marketplace integrations according to their needs - Translate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process - Develop testing strategies and think through edge case scenarios for all features What you will bring to the position: - Exceptional problem solving and communication skills - Strong project management skills, and ability to own a roadmap end-to-end - Ability to use research, data, experience, and product instincts to identify the most impactful areas - Ability to understand how elements of complex systems interact and work collaboratively with engineers to evaluate cost/benefit tradeoffs of different approaches Education and/or Experience: - 4+ years of experience in Product Management or Product Operations working on consumer Internet or SaaS products, with a focus on internal or external customer experience - Bachelor's or Master's Degree - Experience with at least one of the following: - Loan origination software - Insurance technology - Developing tools to manage complex customer or operational workflows - Experience working closely with product designers, managers and/or technical teams, such as software engineers, from concept through to execution - Experience working with internal stakeholders such as customer support and operations teams is ideal Nice to have: - Passion for creating exceptional user experiences that address real user needs - Strong problem solving skills with an ability to simplify the complex - Love optimizing workflows and processes; constantly looking for better ways to do things - Thrive on collaboration with other teams to accomplish shared goals - Resourceful and mindful; you move fast but don't break things - Possess a build-measure-learn iterative mindset Credible is open to hiring candidates in the following locations: Arizona, California, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. View more details about Credible Benefits For high cost of labor markets such as but not limited to New York City and San Francisco: $50—$50 USD For all other US locations: $50—$50 USD Why work at Credible? We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance. We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Role Description The Technical Integration Specialist will operate as a part of SmithRx’s growing Adjudication Platform Team. Candidates will work cross-functionally with our business and technology organizations to develop and implement streamlined solutions to electronic data integration workflows. Candidates will assist the team in designing processes to support integral PBM file exchanges that contribute to the ongoing success of SmithRx and our client. Our goal is to assist our business partners and effectively champion an efficient and streamlined data file sharing process for all parties. - Ensure project implementation resources are executing on implementation of the solution in a timely manner, and in accordance with solution design. - Serve as the primary technical contact on all eligibility and data integration discussions. - Ensure client understands technical implementation roles & responsibilities. - Attend implementation meetings to provide guidance on our technical integration processes. - Ensure client is trained and empowered on SmithRx’s data integration solution. - Lead and/or assist in solution configuration and quality assurance. - Participate in implementation tasks (including technical tasks) as needed to meet project timelines and deliverables. - Troubleshoot and resolve any current and ongoing electronic data sharing issues to include but not limited to eligibility, accumulator and paid claim file formats, SFTP connectivity, data ingestion and data accuracy. - Develop proficiency on SmithRx data process flows to play role of EDI expert to the client. - Provide product knowledge and expertise to implementation staff, client, and other stakeholders. - Manage implementation resource on project execution, without direct managerial ownership. - Manage integrations with third party systems. - Excellent communication with technical, business, and non-technical team members. - Excellent organizational and multi-tasking skills, attention to quality, self-motivation, and a desire to succeed. Qualifications - Bachelor’s degree or equivalent experience preferred. - 4-6 years EDI experience required. - Pharmacy claims adjudication (NCPDP) experience preferred. - Intermediate skill in SQL (preferably PostgreSQL). - Intermediate skill in Microsoft Excel. - Robust analytical skills, ability to think critically about data and data flow. - General understanding of Healthcare Industry players (PBMs, EHRs, TPAs, Aggregators, Pharmacies). - Strong communication skills, both in-person and written. - Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments. - Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven. - Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company. Benefits - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance. - Flexible Spending Benefits. - 401(k) Retirement Savings Program. - Short-term and long-term disability. - Discretionary Paid Time Off. - Paid Company Holidays. - Wellness Benefits. - Commuter Benefits. - Paid Parental Leave benefits. - Employee Assistance Program (EAP). - Well-stocked kitchen in office locations. - Professional development and training opportunities.

Role Description TARA Mind is seeking a dynamic and highly organized Product Operations Manager to serve as the operational backbone of our company. This is a critical, multifaceted role for a natural problem-solver who thrives on bridging the gap between strategic vision and tactical execution. You will own the product roadmap, drive disciplined project management across key initiatives, and manage the core operational cadence that keeps our business running smoothly. In the absence of a dedicated Product Manager, this role will also step into select product management responsibilities, including: - Backlog ownership - Requirements definition - Sprint planning support - QA/UAT coordination - Release management The ideal candidate is an expert at creating order from complexity, holding teams accountable, and building scalable systems in a fast-paced, mission-driven startup environment. Key Responsibilities - Product Operations & Execution - Own and manage the product roadmap, backlog, feature intake and prioritization - Translate business needs into clear requirements, tickets, acceptance criteria, and sprint priorities - Partner with engineering and stakeholders to drive sprint planning, execution, and delivery tracking - Track product development status and communicate progress, risks, and priorities across teams - Delivery, QA & Releases - Support end-to-end product delivery from requirements through release - Coordinate QA/UAT and ensure high-quality, on-time launches - Manage release processes, documentation, issue tracking, and post-launch performance tracking - User Insights & Product Input - Gather and synthesize feedback from providers, patients, and internal teams - Synthesize insights into roadmap prioritization and feature development - Maintain a tight feedback loop between users and product - Cross-Functional Project Management - Lead key initiatives (e.g., client implementations) from kickoff to execution - Drive cross-functional alignment across product, engineering, clinical, and sales - Manage workflows, unblock teams, and ensure accountability - Support coordination of customer implementation and RFP-related work across internal teams - Business & Operational Support - Oversee core operational processes (financial tracking, invoicing, board prep) - Run team operating cadence (stand-ups, sprint reviews, planning) - Provide hands-on support in a fast-paced, early-stage environment Qualifications - 3–5+ years in product ops, project management, or business operations (startup experience preferred) - Direct experience in health-tech and/or clinical operations - Strong experience with tools like JIRA, Asana, HubSpot, and BI platforms - Proven ability to translate business needs into product execution - Familiarity with financial operations in a venture-backed environment - Excellent communication and organizational skills; thrives cross-functionally - Builder mindset with a bias for action and process creation - Experience using AI tools to improve efficiency and workflows Compensation Base salary of $115,000-$145,000 plus bonus. This represents the typical salary range for this position based on experience, skills, and other factors. Benefits - Career track opportunity with potential for rapid advancement with strong performance as the firm grows - 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family - Paid maternity and paternity for 14 weeks at employees' normal pay - Unlimited PTO, with management approval - Opportunities for professional development and continued learning - Optional 401K, FSA, and equity incentives available - Mental health benefits are available through TARA Mind - Cost effective GLP-1 solutions available through Crux