• Build and maintain the relationship and manage contracts of a portfolio of Imagine Pediatrics health plan partnerships. • Build and maintain strong and lasting partner relationships and operate as ongoing point of contact for client partners. • Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate. • Develop content for all client-facing meetings and track and execute all meeting follow-up asks. • Work with data to tell compelling performance stories to our client partners related to our key metrics or levers to manage total cost of care. • Collaborate with the market teams to support Joint Operating Committee meetings. • Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client. • Strategize with internal Imagine teams on new ways to improve performance, enhance care coordination, or solve pain points within the attributed population. • Identify opportunities to optimize our financial performance and socialize them with the internal teams. • Champion clients’ needs and represent their interests in critical issue resolution. • Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence. • Work closely with our data team to generate reporting that supports care coordination and performance management with each client. • Clearly communicate the progress of strategic initiatives, both internally and externally. • Provide input to the product and solution development process as the “voice of the customer.”

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. About the Role As the Ecosystem Success Lead, you are the architect of Deel’s reciprocal value engine. Your goal is to ensure that when Deel signs a strategic product partner, they become an immediate and high-volume recipient of qualified business. This isn't just about managing relationships; it’s about systematizing success. You will sit at the intersection of Sales, RevOps, and Product to build automated, AI-enhanced lead routing flows. You’ll be the person who ensures our AEs have zero friction when referring to partners, and that our partners have every reason to send high-value business back to Deel. What You’ll Do - Architect the Flywheel: Design and own the logic for routing outbound leads to strategic partners based on Geo, Segment, and Vertical. You'll ensure we have a "go-to" partner for every scenario and the flexibility to pivot routing as the ecosystem grows. - AI-Driven Lead Quality: Leverage AI to audit lead quality and deal context. You will explore how LLMs can help summarize discovery notes for partners or help AEs identify the "Perfect Partner Fit" mid-conversation. - Cross-Functional Influence: Act as the primary stakeholder for RevOps and Engineering to automate the "pipes." You’ll translate business needs into technical requirements to make the referral a "one-click" (or none) experience. - Sales Enablement: Work with product marketing and enablement teams to create high-impact collateral. You will own the incentive strategy (spiffs and rewards) that makes referring a partner the most attractive path for our AEs. - Partner Onboarding & Optimization: Direct-onboard strategic partners to understand their ICP and ensure they are technically and operationally ready to receive Deel’s business at scale. - Friction Hunting: Constantly audit the "Lead-to-Partner" journey. If a lead stalls or an AE isn't referring, you find the root cause and fix it—whether it’s a policy, a technical bug, or a lack of training. What We’re Looking For - The Strategic Orchestrator: 5+ years in Partnerships, GTM Operations, or BizOps. You know how to influence a large organization and drive results across teams you don’t manage. - Tech & AI Savvy: You don't need to be a developer, but you should be a "power user" of automation. You’re excited about using AI (Zapier, LLMs) to make GTM processes 10x more efficient. - B2B experience: You have experience in B2B saas or similar industries. - Sales Intuition: You understand AE psychology. You know that if an incentive isn't clear or a button is hard to find, the initiative will fail. - Operational Rigor: You love a good flowchart. You can map out a complex lead-routing logic and explain it simply to both a Partner CEO and a Deel Developer. - Bias for Action: You are a builder who would rather launch a "good" automated version today than a "perfect" manual version next month. Success Measures - Outbound Referral Value: Total $ volume of pipeline delivered to strategic partners. - Reciprocity Growth: Increase in partner-sourced ARR for Deel as a result of our "Value Delivery." - AE Adoption Rate: % of the sales org actively using the ecosystem referral tools. - Process Automation: Reducing the manual overhead required to move a lead from Deel to a partner. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy - Stock grant opportunities dependent on your role, employment status and location - Additional perks and benefits based on your employment status and country - The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy. - For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby, Covey.

• Own gross revenue retention of 95% or higher and drive ARR growth through renewals and expansion • Lead, coach, and develop a high-performing team of Customer Success leaders and Managers • Establish clear performance standards, accountability, and operating cadence across the organization • Translate segment strategy into actionable account plans in partnership with Strategy and Segment leadership • Drive disciplined execution across complex enterprise accounts, ensuring measurable client outcomes • Build scalable frameworks and playbooks to support new and evolving customer segments • Identify risks early and partner cross-functionally to mitigate churn and protect revenue • Architect and optimize lifecycle processes across onboarding, adoption, renewals, and expansion • Define, track, and operationalize client health metrics to drive proactive decision-making • Ensure consistent and rigorous use of Salesforce and related systems for visibility and scale • Partner with Sales, Marketing, Implementation, Strategy, Government Relations, and Enablement to align on customer strategy and execution • Support enablement initiatives to strengthen account management, operational rigor, and risk mitigation

Role Description Eltropy is seeking a proactive and results-driven Customer Success Manager (CSM) in the Midwest or Central U.S. region to manage a portfolio of 50 mid-size customers. In this role, you will help Community Financial Institutions (credit unions and community banks) create a best-in-class experience for their consumers through our industry leading AI communications platform. In addition to SaaS expertise, the ideal candidate embodies personal attributes necessary in building customer trust: - Teamwork - Empathy - Technical curiosity - Quality mindset You’ll act as the primary point of contact, ensuring that our customers derive maximum value from our products and services while driving retention, growth, and overall satisfaction. Qualifications - Deep (preferably 5+ years) of customer-facing experience (account management, customer success), ideally in SaaS and FinTech. - Customer-Centric Mindset: A passion for helping customers succeed and the ability to understand their needs and challenges. - Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues. - Technical Aptitude: Comfortable working with technology and able to quickly learn new software and tools. - Team Collaboration: Ability to work collaboratively across teams, including sales, product, and support. - Adaptability: Thrive in a fast-paced, start-up environment where priorities can change rapidly. Requirements - Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships. - Conduct regular check-ins and Strategic Business Reviews (SBRs) to ensure customers are achieving their desired outcomes. - Cultivate customers who will serve as positive references of Eltropy to prospects. - Advocate and drive customers’ product, technology, and service needs internally within Eltropy. - Develop and execute tailored success plans to support customers in achieving their goals. - Proactively identify and mitigate risks of churn through data analysis, usage tracking, and early intervention strategies. - Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services. - Collaborate with the Sales team to close expansion opportunities and ensure seamless handoffs. - Program-manage the onboarding process, ensuring a smooth and successful implementation. - Drive product adoption by providing training, resources, and best practices. - Advocate for customers internally by communicating their needs and challenges to cross-functional teams. - Collect and relay customer feedback to influence product development and improve the customer experience. - Track and report on customer health, retention rates, and other key metrics. - Maintain accurate records of customer interactions and updates in [CRM/CS platform]. Benefits - You are willing to travel quarterly (or as needed) to conduct in-person meetings with customers, and with the rest of the Eltropy team. Company Description Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. - CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities. - Customers are our North Star - No Fear - Tell the truth - Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.