• Advancing the state of our operations by implementing SRE best practices - focusing on users, monitoring, and automation. • Engineering infrastructure patterns for cloud environments in Amazon Web Services - building in security, reliability and scalability. • Designing, building, and operating our data center to support our rapidly growing Machine Learning team. • Integrating on-premises datacenter environments with existing cloud infrastructure to create a seamless hybrid cloud environment. • Improving the reliability and resilience of our infrastructure through root-cause analysis and reviewing gaps in designs, and implementations of our infrastructure. • Participating in platform on-call rotations and assisting with urgent incident response.

• Deliver, upgrade and maintain infrastructure with high cybersecurity standards (ISO/SOC2) • Drive our code deployment (CI / CD) • Set-up, configure and run development/test and staging/production infrastructure across multiple products and critical applications and multiple cloud providers (AWS, Azure) • Collaborate with developers, SREs, Product Managers and other roles within the business group • Empower development teams on a day to day while thinking strategically and planning for platform growth

• Design, build, and maintain scalable AWS infrastructure using Infrastructure as Code tools such as Terraform or AWS CloudFormation. • Develop and manage CI/CD pipelines leveraging AWS services (e.g. CodePipeline, CodeBuild, CodeDeploy) and/or third-party tools. • Operate and optimize containerized and serverless workloads using services such as EKS, ECS, Lambda, and Fargate. • Monitor, log, and troubleshoot systems using Amazon CloudWatch, AWS X-Ray, and related observability tools to ensure high availability. • Implement AWS security best practices, including IAM, network security (VPCs, security groups), and secrets management. • Automate infrastructure operations, scaling, and maintenance using scripting and AWS-native automation services. • Lead incident response and post-incident reviews, driving continuous improvements in reliability, performance, and cost optimization. • Support additional infrastructure and operational responsibilities as needed.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Granicus is seeking an experienced and highly skilled Senior Site Reliability Engineer (SRE) to join our SRE team. As a Senior SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure for our business applications, automating processes, and guiding the team to implement best practices in site reliability, adopting emerging technologies, including AI-based tools, to streamline operations and deliver measurable productivity improvements. What Your Impact Will Look Like - On-call Production Support: - Provide production support on a shift according to the team on-call roster. - While not on-call for production support, work on SRE projects and tech support escalated and internal engineering/implementation team raised tickets. - Work on SREs backlog items. - Monitor and Maintain Systems: - Continuously monitor the health and performance of our services, systems, and infrastructure. - Respond to alerts and incidents promptly to ensure high availability. - Proactively monitor the overall uptime and availability of critical services. - Effectively identify & address monitoring and observability gaps. - Implement effective alerting & notifications, minimizing false alerts. - Create and manage effective SRE dashboards to report key business metrics, SLAs, SLOs, SLIs & error budgets. - Ensure SREs are meeting or improving on established SLOs. - Proactively & effectively evaluate capacity planning to handle growth - scalability & traffic load. - Contribute to innovative solutions like AI Assistant for proactive issue detection & response. - System Reliability Improvements: - Actively participate and track execution of SRE projects aimed at improving system reliability. - Effectively collaborate with cross teams to prevent reliability issues. - Review change management tickets to identify and mitigate potential risks to system reliability. - Ensure active participation in change activities and verify that accurate validations are performed by SRE & Engineering teams post-implementation. - Participate in architecture reviews & assess the impact of architectural decisions on system reliability. - Initiate chaos experiments to continuously learn and improve performance & stability of our systems. - Contribute to innovative solutions that enhance system reliability & scalability. - Incident Management: - Actively participate in troubleshooting and resolving incidents, performing root cause analysis, incident post-mortems, and implementing long-term fixes to prevent recurrence. - Acknowledge & quickly recover from incidents. - Maintain quality of root cause analysis (RCA) and corrective action plans. - Proactively monitor, measure & adhere to optimal MTTR & MTTA requirements. - Improve quality of SOPs, adapt AI tools to reduce MTTR. - Automate Processes: - Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention. - Collaboration: - Partner closely with DevOps and Software Engineering teams to enhance system reliability. - Provide constructive feedback on design and architecture. - Actively support and monitor change and release processes. - Participate in risk assessments, PI planning, change reviews, and Go/No-Go decision calls. - Actively present monitoring and observability status both pre- and post-release to all stakeholders involved in the release or change process. - Documentation: - Create and maintain documentation for technology, architecture, processes, procedures, and troubleshooting guides. - Ensure completeness & accuracy of information. - Contribute to innovative solutions to build AI-based knowledge base. - Security: - Implement and adhere to security best practices to protect our systems and data. Qualifications - Expertise in Monitoring/Observability - Elastic & Cloud watch/Azure Monitor. - Expertise in Linux/Windows OS & networking. - Advanced knowledge of Cloud services (AWS & Azure). - Advanced knowledge of Container Technologies - Dockers & Kubernetes (K8s). - Proficiency on Database/Queries - MSSQL, Postgres, Mongodb, Mysql. - Proficiency in Scripting - Python/Powershell / Bash. - Working experience on CI/CD Tools - Gitlab/Azure Devops or similar tools. - Working experience on IaC Tools - Terraform/Ansible. - Working experience on Configuration management - Chef. - Working experience on Incident response - Pagerduty, Jira. - AI Tools - Copilot, VS code AI agents or similar. Requirements - Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. - Experience: At least 8+ years of relevant experience in site reliability engineering with a proven track record of managing complex, medium to large scale high-availability systems. - Problem-Solving: Strong analytical and problem-solving skills with the ability to diagnose and resolve complex issues efficiently. - Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. - Leadership: Demonstrated ability to lead and mentor a team, drive projects to completion, and manage cross-functional initiatives. - Certifications: Relevant certifications such as Elastic Certified Observability Engineer, AWS Certified Solutions Architect, Certified Kubernetes Administrator, or those with equivalent hands-on experience is highly valued. Benefits - Flexible working hours to cover for any overlap and attend team meetings as needed. - Shift Time: 24/7 on-call, including weekends (typically one week every month).