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Community Veterinary Partners logo
Community Veterinary Partners

CVP's mission is to bring joy to families by providing the best care possible for the pets they love.

Field Systems Implementation Specialist

Implementation SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 1,001-5,000Since 2009H1B No SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

83 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Field Systems Implementation Specialist

Community Veterinary Partners

• Own the full implementation lifecycle from discovery through post-launch sustainment • Develop and manage project plans, timelines, milestones, and risk tracking • Ensure projects meet defined scope, quality standards, and KPIs • Maintain accurate documentation in Smartsheet and other project management systems • Manage multiple concurrent implementations while meeting deadlines • Serve as the primary point of contact for veterinary clinics throughout implementation • Lead project meetings, status updates, and go-live coordination • Provide consistent progress reporting to internal stakeholders • Identify risks early and drive timely resolution • Deliver structured, role-based software training (clinical and administrative teams) • Align system configuration with clinical workflows, revenue processes, and operational best practices • Support go-live readiness and on-site or remote launch activities • Monitor adoption and recommend workflow improvements post-launch • Partner with internal and external stakeholders to scope projects and define milestones • Support integrations, feature launches, and system enhancements • Contribute to standardized implementation playbooks and documentation • Continuously refine processes to improve scalability and client experience

Job Requirements

  • 3+ years of experience in veterinary software implementation, training, customer success, or project management.
  • Direct experience working in a veterinary clinic or implementing veterinary software
  • Experience managing complex, cross-functional projects
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Willingness to travel (70%)

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