• Meet performance metrics, goals, and deadlines for their team while motivating them to achieve and exceed goals. • Manage the day-to-day operations for their territory, including conducting one-on-one performance and caseload reviews as well as tracking individual productivity, growth, member engagement, quality of care and graduation. • Engage with community-based organizations, health plans, and other partners. • Provide ongoing virtual and field-based coaching and development to the field team. • Provide resources related to community-based opportunities with the Community Impact Partnership Program (CIPP) Director. • Advise Community Health Navigators on how to create Specific, Measurable, Achievable, Relevant, Time-based (SMART) goals with achievable interventions and how to overcome barriers and objections with members. • Problem solve issues raised by CHNs in an initiative-taking, creative manner. • Support program expansion, staffing needs, and operational enhancements. • Hire, manage and coach staff. • Manage Profit and Loss for the territory. • Ensure timely review and approval of payroll, expenses, and other compliance requirements within territory.

• Grow the Nordics business through new product introduction, category and distribution expansion • Drive a creative and entrepreneurial agenda, prioritising new opportunities, whilst maintaining established relationships • Manage and develop the main day to day functions of the Nordics business. Sales, Trade Marketing, and Promotions • Full responsibility for the P&L and growth of both top line revenue and overall margin • Develop the strategic plan for the business and execute effectively, always looking to exceed budget • Develop a senior level network within all key partners, increase engagement and commitment to the brand • Optimise existing commercial relationships and actively pursue new business opportunities • Establish and build the brands long-term presence in store and in the market • Grow the distribution and number of accounts • Successfully manage new product introductions and category expansion • Expanding distribution for all categories across both National and Independent Retailers • Identifying and securing new retail partnerships • Building our retail landscape and brand visibility in market • Manage existing relationships with our Key Accounts and Distributor and build 12 months business plan including: • Maximizing sales through accurate assortment, excellent in store presentation and ensuring sufficient stock at retail • Driving efficient seasonal launches • Planning profitable promotional calendar • Launching new categories successfully

• Achieve or exceed all sales and profitability KPIs across assigned customers and channel portfolio • Identify and develop new customer opportunities using a strategic and entrepreneurial approach • Drive growth within existing accounts by building strong partnerships and executing both short- and long-term business strategies • Lead new product introductions and category expansion initiatives that support revenue growth and brand development • Develop, implement, and regularly review comprehensive account plans, including promotional strategies and financial performance • Monitor and analyze competitive activity, market dynamics, and evolving customer and consumer trends • Collaborate closely with internal cross-functional teams to deliver best-in-class customer service while meeting corporate financial and strategic objectives • Manage all required administrative responsibilities, including business plans, reports, presentations, pricing controls, and performance evaluations • Contribute to the broader success of the organization by working collaboratively and adapting to changing priorities

Role Description We seek an experienced account manager with a P&C license. Salary and title will be commensurate with experience and credentials. The Account Manager is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires supporting them in day-to-day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. You will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors. You will prepare materials for presentations and communications and assist team members with day-to-day client servicing. At this level, you will take an active role in client meetings. While in this role, you will be developing and maintaining relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients. You should be prepared to manage your own book of business. This is a full-time role based at one of our offices in Wilmington, NC. Standard work hours are Monday–Friday, 8:30 a.m.–5:00 p.m. EST. An in-office presence is required to support collaboration, business learning, and our exceptional client service model. Candidates within a reasonable commuting distance must work onsite Monday through Friday. A remote option may be considered only for highly experienced, P&C-licensed professionals who live outside a regular commuting distance but remain within the EST/Mid-Atlantic region and are able to report to the office when necessary. Qualifications - Typically, more than 2 years of Personal Lines experience. - Recent retail brokerage or agency experience is required. - Experience with East Coast markets preferred. - EPIC agency management system or similar system experience is required. - HS Diploma or equivalent is required; additional education and/or related training is preferred. Requirements - A P&C Insurance License is required upon hire. Benefits - Competitive salary. - PTO & paid holidays. - 401(k) with match. - Exclusive discount programs. - Health & wellness programs. - Performance-based incentives may be available.