• Own and optimize the Customer Success technology ecosystem, ensuring systems are integrated, scalable, and aligned with lifecycle processes • Administer and enhance CRM and Customer Success platforms while maintaining strong data governance and process integrity • Design and implement automation that improves efficiency, reduces manual work, and enhances the customer experience • Define and operationalize lifecycle workflows across onboarding, adoption, customer health monitoring, renewal, and expansion • Partner with Customer Success leadership to translate strategy into scalable operational frameworks and playbooks • Implement predictive customer health scoring and risk detection models using behavioral, engagement, and product usage data • Develop reporting frameworks and dashboards that provide visibility into key metrics such as GRR, NRR, churn risk, product adoption, and time-to-value • Deliver insights that inform renewal forecasting, expansion strategy, and resource allocation decisions • Align cross-functional processes and SLAs with Sales, Product, Support, and Finance to ensure seamless customer handoffs • Lead cross-functional projects that improve lifecycle execution, remove operational bottlenecks, and scale Customer Success processes • Evaluate and implement new tools, automation, and AI-driven capabilities that enhance customer lifecycle management • Establish governance, documentation, and best practices that support long-term operational scalability

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is seeking motivated professionals to join our mission-driven, fully remote team. Whether you’re a recent graduate in business, marketing, communications, or exploring a new career path, this opportunity offers the structure, training, and mentorship needed to build long-term success. With paid training, ongoing mentorship, and pre-qualified client appointments, you’ll have the tools and support to focus on what matters most—serving clients and developing a meaningful career. - Conduct scheduled virtual consultations with clients via Zoom - Guide individuals and families through personalized benefit options - Support clients throughout the enrollment process with professionalism and clarity - Maintain accurate digital records and follow-up communications - Deliver outstanding client service and build long-term relationships - Participate in weekly mentorship, training, and professional development sessions Qualifications - Strong communication and interpersonal skills - Organized, self-motivated, and comfortable working independently - Confident on video and familiar with digital communication tools - Passion for helping others and contributing to meaningful work - Customer service or client-facing experience preferred but not required - Authorized to work in the United States - Reliable internet connection and a Windows-based laptop or PC with a webcam Benefits - Fully remote position – work from anywhere in the United States - Flexible scheduling designed to support work-life balance - Pre-qualified leads provided – no cold calling required - Weekly pay via direct deposit (commission-based structure) - Vested renewals for long-term income potential - Paid training and full licensing support - Monthly and quarterly performance bonuses - Equity opportunity for qualifying team members - Clear advancement pathways for high-performing team members - Collaborative, mission-driven team environment Company Description For more than 70 years, AO Globe Life has delivered supplemental benefits to working-class families across the United States. We proudly serve union members, credit union members, and veterans while supporting a growing remote workforce dedicated to service, growth, and long-term career development. If you’re ready to build a career where purpose meets opportunity, we encourage you to apply and learn more about joining our team.

• Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations. • Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities. • Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. • Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. • Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. • Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth. • When appropriate, recommend additional expert services needed to drive success. • Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. • Represent the voice of the customer to inform our sales process or product roadmap. • Lead the cross functional post sales team at PagerDuty, delivering a seamless experiences on behalf of the customer. • Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. • Predict and forecast risk, renewal and expansion within the customer portfolio.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an EST based Customer Enablement Manager to lead enablement strategy and execution for one of our most significant and complex global clients, a long-standing, highly engaged organization that sees Zappi as a critical partner in their research transformation. This is a pivotal role that will drive the development and deployment of client-specific training materials and enablement initiatives that support the rollout of product enhancements, major platform updates, and new product launches. The ideal candidate will act as a strategic bridge between our customer, product, research, and customer success teams — ensuring both our internal teams and client stakeholders are equipped to understand, adopt, and maximise the value of Zappi’s evolving platform and methodologies. Key Responsibilities - Client-Specific Training and Enablement - Own the creation, evolution, and deployment of training materials tailored to one of Zappi’s largest and most strategically important global clients. - Develop and maintain comprehensive, up-to-date FAQs, training decks and supporting documentation aligned with the client’s specific ways of working. - Translate technical updates and research advancements into clear, customer-ready materials for both CSMs and client stakeholders. - Deliver presentations and lead training sessions for stakeholders at all levels within the client organisation. - Cross-Functional Collaboration - Partner closely with program management, research, and product teams to fully understand upcoming updates and changes. - Collaborate daily with client stakeholders to ensure all enablement materials integrate seamlessly into their broader ecosystem and complement tools from other vendors. - Work with internal Zappi teams to shape and communicate a cohesive point of view on research and data-related questions from the client. - Skilled in managing and motivating teams across all levels, fostering collaboration and clear communication within Zappi and with clients to drive successful change initiatives. - Thrives in fast-paced settings with evolving demands, adapting seamlessly to competing priorities and ongoing scope adjustments while maintaining delivery excellence. - Insight & Research Support - Act as a subject matter expert capable of defending methodologies and working with research expertise to explain research outcomes in accessible, business-relevant terms. - Partner with research and strategy teams to explore advanced topics such as category management, multi-market data comparisons, and growth philosophies. - Internal Enablement & Upskilling - Upskill and enable the CSM team on new tools, methodologies, and enablement materials in order to drive GTM effectiveness. - Savvy at learning new tools and products, and applying them to solve customer challenges. - Ensure the team can confidently present and defend Zappi’s methodologies and value propositions to executive-level stakeholders. Qualifications - Proven experience in Customer Success, Product Marketing, or Customer Enablement within a SaaS, research, or insights organisation. - Capacity to quickly acquire a deep understanding of Zappi’s tools and platforms and how it drives value within large, global organisations. - Experience building enablement programs and content for enterprise-scale clients, preferably for a CPG organization. - Strong analytical skills, with deep understanding of research methodologies and fundamentals. - Exceptional written, visual, and verbal communication skills. Benefits - Salary range $131,001 - $145,600 per annum + 5% bonus. Salaries are benchmarked annually. - Three paid company mental health days (these are pre-scheduled, so the entire company can take the same days off regularly to reset). - Generous PTO - Minimum of 20 days of paid time off per year, plus national holidays. Leave over 30 days requires manager and People team approval. - Flexible working arrangements, including remote (unless otherwise specified). - Thoughtfully designed offices to support both individual work and collaboration without interrupting others. - Support setting up your home office, if appropriate. - Wellbeing benefits and access to trained therapists / counsellors. - Company paid Life, AD&D, Short term & Long term disability. - Immediate access to Zappi's Health, Dental and Vision Insurance Plan. - Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%. - Tailored personal development through training allowances, coaching, mentorship and career frameworks.