• Perform day-to-day billing functions for multiple entities. • This includes managing customer contracts, revenue recognition templates, billing schedules, and preparing and issuing invoices, with a high degree of accuracy. • Follow-up with customers on any questions or discrepancies related to invoicing by working with Client Success or Sales team members to resolve any issues or adjustments. • Manage accounts receivable aging and maintain within company targets by following-up with any customers with past due balances. • Assist in reconciliation of customer related balance sheet accounts at month-end. • Assist the Cash Management team with daily client funding and receipts related to processing services. • Translate and analyze data into reports and provide key billing and revenue reports to management. • Update check registers/reconcile bank accounts and record activity in the accounting system on a daily basis. • Assist other Finance team members in process improvements, risk mitigation, and ad-hoc projects. • Aid in the conversion of newly acquired entities into existing applications and processes. • Support and respond to any audit and tax requests as needed throughout the year. • Coordinate accounting and finance matters (e.g. contract renewals, termed customers, reports, etc.) with other departments and offices. • Support the integration of acquired entities by assisting in the integration of customer contracts integration into the accounting and customer relationship management systems. • Assist with ad-hoc projects as requested.

Role Description We are seeking a detail-oriented and process-driven Billing Coordinator to support the revenue operations of a growing Managed Services Provider (MSP). This role is critical to ensuring billing accuracy, subscription alignment, and contract integrity across managed services, licensing, and project-based work. You will operate at the intersection of PSA systems, vendor platforms, and customer billing, ensuring that all services delivered are accurately captured, reconciled, and invoiced. This is not a basic billing role — it requires someone who understands MSP billing complexity, recurring revenue models, and how operational data translates into revenue. What You’ll Own - Billing & Subscription Reconciliation - Perform monthly reconciliation of: - Managed services (MRR) contracts - Licensing subscriptions (e.g., Microsoft 365, security tools) - User and device counts across accounts - Validate billing accuracy across: - PSA systems - Vendor portals - Customer invoices - Identify discrepancies and ensure alignment across all systems - PSA Contract Management - Build, update, and maintain service contracts within the PSA platform - Ensure accurate configuration of: - Recurring billing rules - Per-user / per-device pricing models - Service bundles and add-ons - Manage ongoing updates, including: - User count changes - Licensing adjustments - Contract modifications - Time Entry & Ticket Billing Review - Review technician time entries for: - Accuracy - Completeness - Proper billable classification - Ensure correct linkage between: - Tickets and contracts - Project work and invoices - Time & materials billing - Collaborate with service teams to resolve discrepancies and missing data - Customer Billing Support - Serve as a point of contact for customer billing inquiries - Respond to questions related to: - Invoices - Subscription changes - Contract adjustments - Process requests such as: - User additions/removals - License updates - Service upgrades or downgrades - Maintain clear, professional communication with clients - Documentation & Reporting - Maintain and improve internal billing documentation and SOPs - Support reporting across: - MRR reconciliation - Subscription tracking - Contract accuracy and changes - Assist in identifying trends and recurring billing issues Qualifications - 3+ years of experience in billing, revenue operations, or finance - Experience working with a Managed Services Provider (MSP) or IT services company - Strong understanding of recurring revenue (MRR) billing models - Hands-on experience with PSA tools such as: - Autotask - ConnectWise - HaloPSA - Kaseya BMS - Experience reviewing technician time entries and ticket-based billing - Strong reconciliation skills and attention to detail - Excellent written English for customer communication Preferred Qualifications - Familiarity with Microsoft 365 licensing models - Exposure to cybersecurity tools (EDR, MDR, DNS filtering, backup solutions) - Experience with QuickBooks Online or similar accounting platforms - Experience working with remote/offshore MSP teams Key Success Metrics - Billing accuracy and invoice reliability - Timely and complete subscription reconciliation - Reduction in billing discrepancies and adjustments - Response time and quality of customer billing support - Accuracy and cleanliness of PSA contract data What This Role Is Not - Not a basic invoicing or data-entry role - Not siloed — requires cross-functional coordination with finance and service teams - Not reactive — proactive reconciliation and issue prevention are expected Why This Role Matters In an MSP environment, billing complexity scales quickly due to recurring contracts with variable user/device counts, multiple vendor subscriptions, and integration between PSA, vendor systems, and accounting. This role ensures revenue accuracy, client trust, and operational efficiency — all critical to growth and retention.

Role Description Reporting to the Director of Reimbursement, the Revenue Cycle Specialist is responsible for managing and resolving outstanding claims to achieve maximum reimbursement. This role requires strong knowledge of medical collections, accounts receivable, insurance billing and verification, denial management, appeal submission, and EOB review. - Timely follow-up and resolution on all outstanding A/R including unpaid/underpaid/denied claims for all payers including self-pay to obtain maximum reimbursement. - Manage daily work queue to prioritize high dollar claim balances. - Review & work incoming insurance and patient correspondence including refund requests. - Send appeals when appropriate or provide the requested medical documentation. - Ability to review medical documentation to justify medical necessity. - Review patient balances to ensure accuracy and follow up with patients to obtain payments. - Take incoming patient phone calls to resolve inquiries, billing issues, or outstanding balances. - Review insurance payments and determine accuracy of reimbursement based on contracts, fee schedules or summary plan documents. - Leverage knowledge of Medicare, state Medicaid, and local coverage determinations (LCD’s) for claim resolution. - Negotiate payment amounts for procedures with Third Party Administrators for out of network providers. - Recommend an adjustment when applicable or recommend a refund for overpayments to insurance carriers or patients, providing the appropriate documentation. Qualifications - 2+ years of ASC and/or orthopedic revenue cycle OR orthopedic collections experience. - Ability to read and interpret insurance explanations of benefits and managed care contracts. - Must communicate effectively, both verbally and in writing, with internal and external clients. - Must be able to multi-task and handle competing priorities while meeting or exceeding deadlines. - Knowledge or experience working with a variety of health care insurance payers is preferred. - Intermediate computer proficiency in Microsoft Office including Excel and Outlook. - Greenway Intergy, MedInformatix, and/or Nextgen Practice Management experience a plus but not required. - High School Diploma or equivalent.

Position Title: Project Billing Senior Associate Position Location: Remote - work virtually from anywhere in the United States Job Summary The Project Billing Senior Associate is responsible for managing the complete billing lifecycle for assigned projects. This role ensures accurate and timely invoicing in accordance with contract terms while partnering with Project Managers to monitor financial performance, manage WIP, and support margin goals. Essential Functions Project Accounting (75%) - Prepare and issue client invoices for T&M, Fixed Fee, Milestone, and Cost-Plus contracts - Review and validate time entries, expenses, subcontractor costs, and supporting documentation - Interpret contract terms to ensure billing compliance - Monitor unbilled revenue and WIP; proactively drive timely billing - Track retainage and ensure proper release - Partner with Project Managers on billing schedules, project performance, and margin awareness - Resolve billing discrepancies and client inquiries - Support month-end and year-end close activities related to revenue and billing - Maintain documentation and audit-ready billing support Audit / Process Improvements (25%) - Analyze billing, cost, and revenue variances - Analyze billed vs. projection and reporting on variances - Ensure project data accuracy by monitoring reporting and auditing projects as needed - ERP master user to review current processes and provide insight for further automation, workflow or process improvements. Completion of Assigned Tasks and Deliverables on Time and on Budget - Performs other related duties as assigned Position Requirements (Intermediate level for all the following) - Experience with multiple contract types (T&M, Fixed Fee, Milestone, Cost-Plus) - Skilled using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams) - Strong understanding of revenue recognition fundamentals - Ability to work successfully in a remote environment thru effective communication and organizational skills, self-motivation, proactiveness and resourcefulness in a distraction free workspace - Ability to communicate verbally and in writing technical and non-technical information - Ability to identify problems, evaluate alternatives and implement effective solutions - Ability to accurately prepare, update and maintain records, files and reports - Ability to work under pressure and meet close deadlines - Organizational skills, with the ability to manage multiple tasks simultaneously Physical Demands The following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is - Frequently required to remain in a stationary position - Frequently moving through home office, facility and other environments - On occasion the employee may move equipment or other items weighing up to 25 pounds Travel / Relocation Requirements - Up to 5%, this may include travel to any or all 50 US states - Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meetings for business development purposes, running errands on behalf of the business, attending industry conferences, etc. Education / Experience - Bachelor’s degree in finance, accounting or related field PLUS - Minimum of 2 years of experience in project accounting or billing and experience with accounting software (ERP / billing software experience with VantagePoint a plus) Benefits DLB Associates offers a very competitive benefits package; highlights include - Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option) - Flex spending accounts (FSA) - Dental and vision plans - Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26 - 401k with company match and self-directed brokerage account option - PTO including additional paid time off during the last week of the year - Company paid life insurance coverage for employees and their eligible dependents - Short and long-term disability, AD&D coverage - Professional development opportunities, tuition reimbursement and professional licensing assistance - Paid parental leave after one year of employment CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is DLB's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. DLB Associates is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce. Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!​ ​NOTICE TO THIRD PARTY AGENCIES: DLB does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to DLB in the absence of a signed Service Agreement where DLB has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of DLB and DLB will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.