• Conduct structured research and comparative analysis of PSPs and payment methods relevant to the FX brokerage industry, including coverage, settlement models, risk/compliance posture, operational reliability, cost structures and UX implications. • Support competitor and peer benchmarking, and analyse PSP performance metrics (e.g. success rates, failures, latency, disputes) using SQL and Excel to identify patterns, risks and anomalies. • Prepare clear comparison tables and insight summaries to support decision-making by senior stakeholders. • Coordinate cross-functional onboarding activities for new PSPs, managing information flow between Payments, Legal, Finance, IT and other stakeholders. • Assist with onboarding packs, questionnaires and evidence collection by validating, organising and maintaining PSP documentation for legal, compliance and risk review. • Track onboarding progress, identify gaps or blockers, and summarise findings and open issues to support onboarding decisions. • Review PSP/API documentation and integration assumptions, and execute structured functional testing of payment flows, documenting expected versus actual behaviour. • Analyse integration issues and error patterns, and coordinate with IT and PSPs on clarifications, defect follow-up and escalation under guidance from senior staff. • Maintain structured records of integration behaviours, limitations and known workarounds to support ongoing operations and reduce rework. • Monitor PSP operational notices and support incident handling by documenting timelines, affected flows, impacts and observations from logs and dashboards. • Correlate incident data with other signals (e.g. user complaints, PSP status pages) and track incident progress with IT and PSP contacts. • Maintain and improve internal documentation in Confluence, converting fragmented knowledge into reusable documentation and supporting training or briefings when changes occur.

• operationally set up our client’s plan platform and ensure it runs at full speed. • collaborate with the Implementation team on multiple priorities.

• Process participant requests for distributions and loans from retirement plans accurately and efficiently. • Adhere to company procedures, regulatory requirements, and quality standards during all transactions. • Handle a high volume of time-sensitive tickets while maintaining exceptional accuracy and productivity. • Make outbound calls to participants to verify information or clarify details related to requests. • Send professional, concise emails to participants to gather required supporting documentation. • Accurately document participant interactions and outcomes within Jira and other tracking systems. • Collaborate with team members to improve workflows and ensure participant satisfaction. • Be open to feedback and continuously strive for improvement in skills and knowledge.

• Responsible for performing advanced inspections, preventative maintenance, and troubleshooting on solar energy systems • Work independently and provide guidance to junior technicians • Promote a safe working environment • Perform comprehensive inspections of solar energy systems, including electrical and mechanical components • Conduct advanced preventative maintenance tasks • Independently diagnose and troubleshoot system issues • Create and maintain detailed documentation of inspections, maintenance, and repairs • Stay abreast of industry best practices and emerging technologies • Able to travel on short notice and be available during non-traditional working hours