• Responsible for performing advanced inspections, preventative maintenance, and troubleshooting on solar energy systems • Work independently and provide guidance to junior technicians • Promote a safe working environment • Perform comprehensive inspections of solar energy systems, including electrical and mechanical components • Conduct advanced preventative maintenance tasks • Independently diagnose and troubleshoot system issues • Create and maintain detailed documentation of inspections, maintenance, and repairs • Stay abreast of industry best practices and emerging technologies • Able to travel on short notice and be available during non-traditional working hours

Role Description Facilitates the admission process ensuring that the level of treatment and clinical service is appropriate to all patient needs. Follows the portal admission process from demos to delivery ensuring the best possible patient experience. - Receives and responds to incoming requests from THO portal, referral sources, health agencies, account managers and exchanges information to identify the organization’s ability to meet the needs of the patient. - Verifies all demographic information including delivery address, phone number, size, attending physician and identifies the payor source and verifies eligibility. - Identifies the delivery frequency and sets up a template. - Speaks with the patient or caregiver to identify appropriate monthly needs and amounts. - Sends required paperwork to the physician office for approval of monthly amount, length of service, supporting diagnosis, NPI # and signature. - Contacts referral sources to advise of referral status. - Assists referral sources and/or patients with alternative community resources or equipment providers when THO is unable to meet the needs of the referral source or patient. - Documents and routes all calls in a manner consistent with the organization’s policies and procedures. - Conducts courtesy follow-up calls as required by THO policy and procedure. - Follows up with physician’s office to ensure all required paperwork is returned. - Ensures the required information is received from the physician’s office. Once verified, logs the information into the computer and releases the items for delivery or sends for authorization according to insurance specification. - Once paperwork is returned and correct, obtains initial authorization from insurance company as needed per insurance requirements. - Collaborates with the Intake management team, account managers, referral source and patients to identify potential solutions as problems are identified. - Monitors and tracks correspondence from referral sources to ensure satisfaction standards. - Communicates customer service issues to management as appropriate. - Participates in traditional and e-learning programs. - Ensures compliance with Company policies and procedures. - Collaborates effectively with other company employees, managers, and departments. - Performs all job functions with Company Mission, Vision, Values in mind. - All other duties as assigned. Company Description

• Own execution and follow-through by translating leadership priorities into clear actions • Support founder decision-making through structured research, analysis, and concise recommendations • Act as a communication extension of C-level executives • Build and maintain lightweight systems and trackers (e.g., Notion, Google Sheets, CRM) • Support business development, fundraising, and financial planning • Provide executive-level operational support, including calendar, inbox, meetings, and travel coordination • Operate effectively in fast-paced, ambiguous startup environments

• Own the full lifecycle—from deadlines to dependencies to handoffs—and ensure each step runs predictably and on time. • You’ll manage campaign launches the way a PM manages sprints: with rigor, clarity, and accountability. • Maintain and evolve the Airtable Campaign Dashboard as our operational “source of truth,” while continuously identifying what should become a future product feature, workflow, or automation. • You will help bridge the gap between how the CS team operates today and what their software will automate tomorrow. • You won’t just follow workflows—you will redesign them. • Identify friction points, rebuild systems for scale, and create automations that reduce manual work across CS, Product Ops, Creator Support, and Fulfillment. • Your frontline insights into campaign operations will help shape future product enhancements. • You will proactively propose: workflow automations, UI/UX improvements, system rules, data structures, triggers, user journeys. • You take over the admin-heavy workflows—client reminders, tracking, scheduling, dashboard updates—so CS managers focus on strategy, not task execution. • You ensure no step is missed, no deadline slips, and all cross-functional teams operate with full visibility.