Titan FX

• Complete transaction reconciliations daily. • Process fund deposits and withdrawals daily within required timeframes. • Collaborate with the customer support team to promptly resolve account inquiries. • Act as the primary point of contact for finance-related matters, managing confidential information, and addressing tasks related to payment service providers. • Communicate effectively with Payment Service Providers, Banks, and Electronic Money Institutions. • Provide regular reporting on issues and maintain up-to-date reconciliation status updates for the Reconciliation Team Leader. • Ensure that Trainual processes are current and create manuals for newly established tasks. • Engage with internal departments to help improve the processes. • Ability to handle basic accounting transactions using QuickBooks Online accounting software would be an advantage. • Offer support to the Reconciliation Team Leader as needed.

• Conduct structured research and comparative analysis of PSPs and payment methods relevant to the FX brokerage industry, including coverage, settlement models, risk/compliance posture, operational reliability, cost structures and UX implications. • Support competitor and peer benchmarking, and analyse PSP performance metrics (e.g. success rates, failures, latency, disputes) using SQL and Excel to identify patterns, risks and anomalies. • Prepare clear comparison tables and insight summaries to support decision-making by senior stakeholders. • Coordinate cross-functional onboarding activities for new PSPs, managing information flow between Payments, Legal, Finance, IT and other stakeholders. • Assist with onboarding packs, questionnaires and evidence collection by validating, organising and maintaining PSP documentation for legal, compliance and risk review. • Track onboarding progress, identify gaps or blockers, and summarise findings and open issues to support onboarding decisions. • Review PSP/API documentation and integration assumptions, and execute structured functional testing of payment flows, documenting expected versus actual behaviour. • Analyse integration issues and error patterns, and coordinate with IT and PSPs on clarifications, defect follow-up and escalation under guidance from senior staff. • Maintain structured records of integration behaviours, limitations and known workarounds to support ongoing operations and reduce rework. • Monitor PSP operational notices and support incident handling by documenting timelines, affected flows, impacts and observations from logs and dashboards. • Correlate incident data with other signals (e.g. user complaints, PSP status pages) and track incident progress with IT and PSP contacts. • Maintain and improve internal documentation in Confluence, converting fragmented knowledge into reusable documentation and supporting training or briefings when changes occur.