• Onboarding Management: Collaborate with the Sales team to ensure smooth transitions for prospects transitioning to customers. Set timelines and expectations for onboarding new customers with the internal Burt Solutions Engineering team. • Customer Relationship Management: Interact regularly with customers, answering product questions, submitting bug tickets, and communicating feature requests with the Product team. Act as the primary point of contact and advocate for customers within the organization. • Solution Optimization: Collaborate with the Solution Engineering and Product teams to ensure each customer maximizes the use of Burt's platform and derives the most value from the solution. • Renewals and Upsells: Proactively identify opportunities for upsells by understanding customer needs, usage patterns, and expansion opportunities. Manage and execute renewals with existing customers.

• Build and maintain strong relationships with Treasury Systems customers in Finland • Organise regular check-ins and strategic meetings • Act as the primary point of contact for customer relationships • Gather and relay customer feedback to internal teams • Present and demo new product features • Drive add-on sales and identify opportunities for system enhancements • Initiate and support small consulting projects • Assist new sales efforts through customer references and success stories • Partner with Professional Services and Product Management teams • Participate in version testing with financial consultants • Join sprint demos and internal training sessions • Attend Professional Services meetings when relevant

• Solution Development and Design: Develop and maintain plugins in C#, workflows, and medium-complexity customizations. • Create and adjust Web Resources in JavaScript, including validations, automations, and UI enhancements. • Configure and evolve native CRM components such as entities, fields, relationships, forms, views, and business rules. • Cloud Integrations and Services: Participate in the development and maintenance of integrations using REST/OData APIs. • Support the construction of integrations with Azure services such as Logic Apps, Azure Functions, and Service Bus, under the guidance of architects or senior professionals. • Perform adjustments and improvements to existing integrations, ensuring stability and performance. • Power Platform and Automation: Create and maintain flows in Power Automate, including low- to medium-complexity automations. • Contribute to solutions in Power Apps (Model-Driven and Canvas Apps), when applicable. • Assist in maintaining environments and ALM best practices within the Power Platform. • Maintenance, Support, and Quality: Perform troubleshooting and fix technical issues, identifying root causes and proposing appropriate solutions. • Execute unit, integration, and functional tests to ensure delivery quality. • Document functionalities, integrations, and technical processes clearly and in an organized manner. • Collaboration and Business Understanding: Work together with analysts, QA, and other developers to ensure deliveries aligned with client needs. • Participate in requirements gathering meetings, contributing technical insight and improvement suggestions. • Translate functional requirements into consistent, well-structured technical implementations.

• Design, develop and optimize advanced C# plugins, including complex pipelines, asynchronous execution and modern architecture patterns. • Create and maintain Web Resources in JavaScript using modern practices (modularization, ES6+, design patterns). • Develop Custom Actions, Custom APIs and advanced Dynamics 365 extensions. • Design and implement complex data structures (entities, relationships, hierarchies, business rules, forms, views and command bars). • Build and maintain robust integrations using Azure Functions, Logic Apps, Service Bus, Event Grid and other modern Azure services. • Work with Dynamics 365 REST and OData APIs, ensuring security, performance and governance. • Create advanced solutions with Power Automate, including complex flows, custom connectors and large-scale automations. • Work with Power Apps Model-Driven, Canvas Apps and Power Pages, ensuring adherence to best practices. • Contribute to governance and ALM (Application Lifecycle Management) using Power Platform Build Tools, pipelines and Git. • Conduct code reviews, apply architectural patterns and ensure secure development best practices. • Monitor and optimize performance of plugins, queries, integrations and flows. • Implement logging, telemetry and observability strategies using Application Insights and related tools. • Serve as a technical reference for the team, supporting junior and mid-level developers. • Perform advanced troubleshooting, incident analysis and resolution of critical issues. • Participate in architectural decisions and contribute to platform evolution within client environments. • Keep up to date with trends in the Microsoft ecosystem, including Dataverse, Copilot Studio, AI Builder and integrations with AI services.