Burt Intelligence.

• Work cross-functionally with Product, Success, and Sales teams • Solve customer problems and influence product development • Maintain and improve the data platform • Build customer-facing applications, improve forecasting models, and design AI-powered workflows

• Automation Development – Design and implement automated test scripts to validate functionality. • Cross-functional Collaboration – Partner with developers and product teams to define test criteria and acceptance. • Test Execution – Run automated test suites and analyze outcomes for accuracy and stability. • CI/CD Integration – Embed automated tests into pipelines for continuous validation. • Test Expansion – Increase automated coverage in response to new feature development. • Process Documentation – Create and maintain documentation of test plans and processes. • Data Quality Analysis and Resolution - Investigate, validate, and remediate data integrity issues across internal data platforms.

• Design, develop, and maintain core products and data integration pipelines, ensuring reliability, performance, and scalability. • Lead the engineering aspects of customer onboarding, ensuring seamless integration of customer data from various systems. • Implement quality control measures and monitoring tools to ensure the accuracy, integrity, and efficiency of data flowing through the platform. • Work closely with product, success, and sales teams within cross-functional agile teams to deliver sprint goals related to product development, customer onboarding, and platform enhancements. • Explore and recommend new technologies and methodologies that can enhance our products, improve efficiency, and support advanced capabilities like data reporting, anomaly detection and forecasting.

• Onboarding Management: Collaborate with the Sales team to ensure smooth transitions for prospects transitioning to customers. Set timelines and expectations for onboarding new customers with the internal Burt Solutions Engineering team. • Customer Relationship Management: Interact regularly with customers, answering product questions, submitting bug tickets, and communicating feature requests with the Product team. Act as the primary point of contact and advocate for customers within the organization. • Solution Optimization: Collaborate with the Solution Engineering and Product teams to ensure each customer maximizes the use of Burt's platform and derives the most value from the solution. • Renewals and Upsells: Proactively identify opportunities for upsells by understanding customer needs, usage patterns, and expansion opportunities. Manage and execute renewals with existing customers.