• Prepare and deliver technical demos, use cases, and solution validations. • Run technical discovery sessions to understand customer infrastructure and requirements. • Set up, execute, and document Proofs of Concept (PoCs) and technical evaluations. • Assess solution feasibility and identify risks, limitations, or dependencies early in the sales cycle. • Provide technical input for RFQs, RFPs, and RFIs with the Account Executive. • Work with Product and Engineering to clarify requirements, validate configurations, and reproduce issues. • Maintain and improve documentation for presales environments, demos, and PoCs. • Stay current with OpenNebula releases, roadmap, and relevant open-source and infrastructure technologies.

• Design, integrate, and deploy Rancher-managed RKE2 clusters across cloud, on-premises, and edge environments. • Integrate and operate certified CNIs/CSIs for RKE2 such as Calico, Cilium, Canal, Multus, and Longhorn. • Develop and maintain automation for cluster lifecycle using Terraform, Ansible, Helm, and GitOps. • Implement and manage networking, storage, upgrades, security hardening, and HA configurations for large-scale RKE2 environments. • Troubleshoot advanced issues across Kubernetes, Rancher Manager, RKE2, Linux, and cloud infrastructure layers. • Maintain and troubleshoot the OpenNebula Kubernetes Cluster API Provider (CAPONE) and storage provider (OpenNebula CSI driver) • Monitor and optimize performance, reliability, and scalability of clusters in cloud-edge environments. • Support engineering teams and customers with solution design, issue escalation, demos, and cloud-edge integration. • Produce and maintain technical documentation, architecture diagrams, runbooks, and procedural guides. • Ensure compliance with the RKE2 Support Matrix, certified components, and industry best practices.

This position is a highly skilled and experienced customer-focused technical sales professional who provides in-depth technical information and specific design/implementation guidance to Red River’s customers. The individual is an expert in one or more technical specializations. As a technical leader, they mentor others and share their knowledge within the Red River Solution Engineering and Sales teams. They provide architectural guidance for customers across the Red River product portfolio, including products and services from OEM partners. The individual in this position is responsible for pre-sales engineering activities including: 1) identifying customer’s business outcomes and/or mission challenges and proposing technology solutions, 2) engaging as the primary client technical resource on sales engagements and 3) achieving and maintaining OEM certifications in their area of expertise. The individual is knowledgeable of Red River’s offerings across multiple technologies and architectures. The individual is both technical and business focused, with the ability to articulate technology roadmaps linked to customer business outcomes. As necessary, the individual works with Design Architects, and Solution Engineering peers, to validate the best solution to address customer requirements. This position works jointly with the Account Executives to learn the customer business outcomes and create the best technical solution. This position provides technology related input for internal company initiatives, including idea submission for new services and offers based on Red River’s capabilities. They will assist with the technical interview process for Solution Engineering candidates. ​​ Primary Position Tasks: - Defines technology and product recommendations, as well as, architectural solutions for sales opportunities. - Serves as the technical point of contact and technical sales lead for the customer. - Provides the initial input for proposals and statements of work. Validates that the completed proposal (SOW, BOM, LOE, etc.) aligns with customer desired outcomes. - Demonstrates technical knowledge and consultative skills, while working with customers and Red River team members. - Uses professional level presales engineering skills and in-depth knowledge in at least one specialization, such as, Data Center, Collaboration, Security, Microsoft Modern Workplace, Cloud or Route/Switch/Wireless. Has knowledge of relevant solutions sets, product line specifications, performance criteria and applications. - Understands Red River offers and solution strengths, and opportunities. Minimum Education/Certification/Experience Requirements: - Bachelor’s degree - 10 years work experience - 5 - 7 years of presales engineering experience - Active and verified professional level OEM certifications (ex. Cisco CCNP, CCDP) Knowledge, Skills and Abilities: - Strong technical aptitude with the ability to learn new technical information quickly. - Excellent communication skills with the ability to create a message to share verbally or in written form. - Understands customer business outcomes, as described by the customer, with strong knowledge of customer industry verticals. - Understands the sales process and partners with the Account Executive to execute for success. - Ability to relate technology, or technical solutions, to solving customer business problems. - Ability to create a detailed implementation plan (SOW) for a customer solution, including expected timelines for project completion. Validates the SOW, BOM, and LOE prior to delivery to the customer. - Capable of demonstrating solutions within area of technical strength. - Excellent skills for building rapport and trust with team members, customers, and partners. - Maintains current and attains additional OEM and industry certifications, as required. - Previous experience in Commercial sales and solutioning. Essential Elements (Mental; Physical; Equipment used): ​​This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday. ​ ​This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.​ Special Requirements: Travel requirement varies and can be up to 50% depending upon work location. Basic Qualifications: - U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional). EOE M/F/DISABLED/Vet Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American’s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River. Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

• Partner with customers post-implementation to ensure smooth onboarding, adoption, and success with RudderStack’s platform • Act as a Data Consultant by leading technical discussions and solution design sessions to align customer data architecture with business goals • Troubleshoot and resolve complex integration or data pipeline issues in collaboration with Product and Engineering • Provide best-practice guidance on data collection, transformation, and routing across warehouses and destinations • Create technical documentation, playbooks, and training materials to accelerate customer enablement • Act as a customer advocate by sharing feedback and feature requests with internal teams • Measure and improve key outcomes such as time to value, feature adoption, and customer satisfaction