• Develop comprehensive test strategies: Create and maintain test plans covering functional, performance, and regression testing for AI agents and automation workflows. • Build and maintain automated test frameworks: Develop and maintain automated test scripts/frameworks to ensure bot responses and workflow outputs remain accurate, consistent, and reliable over time. • Build and maintain test assets: Create/curate golden conversation sets, synthetic test data, evaluation rubrics, and regression suites to measure quality over time. • Validate AI agent safety and reliability: Test tool-calling end-to-end (tool selection, parameter mapping, sequencing, retries/timeouts, error handling, and recovery), including negative/edge cases; confirm outputs align to business rules and document risk mitigations. • Test integration/workflow integrity: Validate API contracts, data transformations, and downstream impacts (idempotency, duplicate prevention, partial failures, and latency) across environments. • Manage defects through resolution: Identify, log, prioritize, and track defects; partner with developers to reproduce issues and validate fixes. • Provide release certification: Deliver final quality sign-off prior to production release, ensuring defined acceptance criteria and quality standards are met. • Align on acceptance criteria: Partner with Business Analysts to ensure user stories include clear, testable acceptance criteria and that test coverage maps to requirements. • Document testing and metrics: Maintain test cases, data, results, and quality metrics; communicate outcomes and risks. • Participate in Agile ceremonies: Engage in planning, grooming, standups, and retrospectives to embed quality throughout delivery. • Drive continuous improvement: Identify opportunities to improve automation coverage, testing effectiveness, and quality practices.

• Participate in entire software development lifecycle, encompassing all stages from requirements analysis to test planning, execution, defect tracking, through to product delivery and maintenance. • Work closely with fellow software engineers, product managers, user experience designers, and operation engineers, contributing insights and feedback on design optimization, and system implementation. • Set up and manage testing environments (incorporating Java). Develop detailed, comprehensive, and well-structured test plans and cases. • Perform extensive testing, including black-box, white-box, security, automated scripts, performance, on multiple platforms such as Web, Windows, and Mobile OS. • Stay ahead with the latest technology trends, persistently enhancing the team's testing process, methodologies, and efficiency.

• Serve as the technical QA reference within the client organization, supporting decisions and best practices in quality. • Promote and sustain a quality culture focused on defect prevention and continuous improvement. • Plan, architect, and evolve the test automation strategy (functional, regression, and integration). • Develop and maintain automation using Playwright and Selenium. • Lead performance testing initiatives and strategies alongside technical teams. • Support the definition of quality pipelines integrated with CI/CD. • Mentor and provide technical guidance to other QA and development professionals. • Participate in technical discussions with product and engineering to ensure alignment on quality. • Monitor metrics and contribute to continuous improvement of testing processes and frameworks.

• Design, develop, and maintain detailed test plans and test cases • Collaborate with Product Owners and developers on user stories • Ensure all test documentation and quality assurance procedures are up-to-date • Execute complex manual and exploratory testing • Test integrations between different systems • Log, track, and manage software defects using JIRA/Xray • Verify fixes and new deployments to ensure quality standards