• Configure and QA the products, identifying issues and escalating as needed • Support Implementation Managers in User Acceptance Testing with customers • Maintain and improve documentation, including configuration guides, process workflows, and testing procedures • Support internal process improvements, identifying inefficiencies and contributing towards workflow enhancements

Salary Range: $90,000 - $125,000 Job Posting End Date: April 3rd 2026 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? • In-depth knowledge in employer sponsored insurance product offerings and plan design. • Proven ability to interpret and work with employer insurance contacts and service agreements. • Ability to influence and guide internal and external stakeholders. • Strong knowledge of project management principles. • In-depth knowledge of Aflac products, onboarding standards, and policy/procedure frameworks. • Experience with executive level reporting & escalation. • Excellent communication skills (verbal, written, presentation) • Strong decision-making and problem-solving skills. • Ability to work virtually with cross-functional business units and vendors to support the customer’s needs. Education & Experience Required - Bachelor's Degree In Business Administration, Management or a related field. - 5 or more years professional job related-work experience working with internal/external customers including experience related to employer provided group insurance products. Or an equivalent combination of education and experience Education & Experience Preferred - Project Management expertise required, Project Management Professional (PMP) certification preferred. - SME in Life, Absence and Disability Products Travel Principal Duties & Responsibilities • Serves as a subject matter resource for tools and processes, ensuring proper use and up-to-date documentation. • Assist and guide analyst in preparing deliverables, verifying accuracy, and resolving technical issues. • Facilitates team training and knowledge sharing to support efficient implementation. • Audit client onboarding documents and folders for completeness and quality. • Support process improvements, workflow refinements, and change management initiatives. • Partner with team to address customer escalations and promote service excellence. • Proactively identifies team tool revisions and annual updates; implements updates and revisions by collaborating with internal partners. • Identifies account services process issues, and researches and accurately identifies root causes to generates solutions. • Supports Implementation Managers and Account Executive (AE) teams in researching and understanding the impacts of non-standard benefits and/or processes. • Proactively identifies and escalates customer and plan design issues for resolution. • Participates in finalist meetings as needed and facilitates finalist meeting training for the team. • Initiates and maintains partnerships with stakeholders throughout the organization. • Encourages cooperation by promoting common goals and building trust. • Attends and participates in select customer meetings as appropriate, to discuss feedback and/or needed process enhancements. • Performs other related duties as required Total Rewards The salary range for this job is $90,000 to $125,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do. What is this opportunity? We are looking for an Implementation Specialist to join our growing Customer Success team. This person will play a critical role in implementing products and analyzing customer data to provide insights. Reporting to the Implementation Team lead, you will work closely with your team members in Implementation, R&D, Support, Solutions Engineering, Training, and Customer Success, among others. With an innovative solution that meets a clear market need with growing traction and customer base, this is an amazing opportunity to support the organization as well as increasing the speed to value time during our new customers’ onboarding journey. Who are you? You’re a recent graduate excited to jump into the world of fast-paced, dynamic work. You love learning, building, and helping customers see value quickly. Startups energize you because you enjoy collaboration, tackling new challenges, and contributing to multiple aspects of a project. You take pride in delivering high-quality work, appreciate constructive feedback, and are eager to grow your technical and business skills such as communication, organization, and cross-functional collaboration. How will you contribute? - Configure and QA the products, identifying issues and escalating as needed - Support Implementation Managers in User Acceptance Testing with customers - Maintain and improve documentation, including configuration guides, process workflows, and testing procedures - Support internal process improvements, identifying inefficiencies and contributing towards workflow enhancements What qualifications and skills will help you to be successful? - Bachelor’s degree in a relevant field (e.g., Computer Science, Psychology, Biology), or related coursework. - 0-2 years of experience through internships, research, or roles in technical support, analysis, or configuration - Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious - Proactive learning mindset and adaptability to new tools. Basic understanding of software configuration and testing a plus. - Excellent written and verbal communication skills - You are a self-starter, you love learning and are always actively looking for opportunities to contribute - Healthcare or startup experience a plus - Open to travel opportunities to customer sites This is a unique opportunity to join a startup that has a meaningful impact on well-being and mental health. We have: - A product that positively impacts peoples' lives every single day. - A team of amazing people with a shared vision and the infinite drive to make it happen - The base pay range is $55,000-$70,000 a year. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location. - Opportunity to build, grow and become highly instrumental in shaping how technology can increase the effectiveness of therapy. - Mental health days off you can take any given moment simply because you need them.

• Lead end-to-end project implementation for clients adopting our products or Encompass. • Act as the primary point of contact for client engagements, ensuring clear communication and alignment on goals. • Organization of projects within the Teamwork Project Management software and communication of project statuses, with clear prioritization and history of work completed. • This includes organizing and leading weekly project calls with each client, completing a consistent number of tasks and solutions to production, and ensuring ROI for the client. • Ensure projects stay within timeline, budget and scope. • Facilitate stakeholder meetings to gather requirements and provide solution recommendations. • Collaborate with internal teams to ensure timely delivery of project deliverables. • Address and resolve any implementation challenges, ensuring seamless adoption of the solution(s). • Train clients and end-users on platform functionalities and best practices. • Provide post-implementation support to ensure sustained client success. • Identifying opportunities for promotion of existing Lender Toolkit solutions to resolve client needs and deploying those solutions for improved client experience. • Adopt our #teamplayer value and assist on other projects/tasks as needed.