Role Description We are looking for a motivated and detail-oriented Junior Business Analyst to join our Client Services team. You will work closely with Client Services stakeholders and IT to support day-to-day operations, help document business processes, and assist in analyzing and improving system functionality. This is a full-time, remote position. Compensation for the position is an annual base salary of $50,000 to $55,000 per year, depending on experience, plus the role is eligible for a year-end discretionary bonus and benefits. Key Responsibilities - Collaborate with IT and Client Services teams to gather and document system enhancement requests. - Assist in writing clear and concise business requirements and documenting them. - Help analyze current business processes, identify areas for improvement, and translate business needs into action with support from our Strategic Operations Business Analyst. - Support the creation and maintenance of Standard Operating Procedures (SOPs). - Assist in generating and analyzing reports using Excel, Salesforce, and Sigma to support team goals. - Participate in User Acceptance Testing (UAT) for new system features and enhancements. - Process administrative work including running skip traces and sending SMS blasts. - Help develop and update training materials and assist with user training when needed. - Provide general project support, including maintaining project timelines and tracking progress, and perform other administrative and analytical tasks as assigned. Qualifications - Strong analytical thinking and attention to detail. - Clear written and verbal communication skills. - Willingness to learn and contribute to a team-oriented environment. - Basic understanding of documenting processes and using flowcharting tools (e.g., Lucidchart or similar). - Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). - Exposure to Salesforce, Sigma, or similar reporting tools is a plus. - Ability to stay organized and manage multiple tasks simultaneously. Requirements - Bachelor’s degree required. - 1 year or more of experience in a business analysis, operations, or project coordination role is preferred. - Exposure to tools such as Salesforce, Azure DevOps, or Lucidchart is a plus. Language Ability - Must be able to read, write, and speak fluent English. Physical Demands - This job requires remaining in a stationary position, often standing or sitting for prolonged periods.

Location: Hershey Preferred, Open to Remote Summary: The Sr. Manager, Trade/Promo Strategy will drive creation and implementation of enhanced promotional strategies for Hershey’s U.S. Confection, Salty Snacks, Grocery and Protein portfolio as well as develop customer investment strategy and tactical trade promotion optimization recommendations for Sales teams supporting Hershey’s U.S. customer base that deliver on total enterprise value creation strategies and financial objectives. The Sr. Manager will contribute to the training, management, and development of the Trade Strategy team, and have ownership of established analytical tools supporting promotional post-event analysis, new leading edge Generative AI-driven trade promotion optimization tool (and related organizational change management leadership responsibility), trade KPI reporting as well as driving continuous evolution of Hershey’s best-in-class tools and analytical approaches. The Sr. Manager will also own development and maintenance of channel level promotional guidelines and playbooks that form the basis for annual promotional strategy and thousands of promotional events created by the Sales organization to achieve financial targets. This role will also personally lead promo analytics and strategy recommendations for top Grocery customers. This position requires strong collaboration with other functions including Sales (including Team Leads & senior Sales Leadership), Customer Planning, Finance, Commercial Planning, Category Management, and Marketing. This is an exciting leadership opportunity within Hershey’s best-in-class, Strategic Revenue Growth Management function. This position requires personal leadership and initiative, critical and strategic thinking, cross-functional collaboration, ability to work under pressure to meet deadlines, and strong business and financial acumen. This individual will develop strategic and tactical trade recommendations and drive decision making in conjunction with U.S., and U.S. functional, leadership. Major Duties/Responsibilities: - Develops national and/or channel-level promotion strategies, guidelines, and playbooks that deliver on U.S. enterprise value creation objectives (e.g., Net Sales, Volume, Share, Profit, Innovation, Mix improvement) - Leads integration, maintenance, and change management processes around new Generative AI-driven TPO tool for optimization of trade spend budget for maximum ROI, both within formal annual planning processes as well as in-year real-time recommended course corrections - Oversees and/or works directly with all Sales teams, Customer Planning / Finance- and on occasion directly with customers- to build optimized, event-level annual promotion plans, also conducting regular in-year reviews of promo effectiveness - Manages and enhances a performance-based trade architecture model along with Sales Planning / Finance that incents value-creating marketplace behavior, ensuring cross-functional alignment to program’s components and objectives - Develops, manages, and executes performance management processes, including standardized KPI and ROI reporting for planning and business review purposes Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities: - Strong leadership skills and effective team/people management experience - Very strong technical understanding of key tools and applications (e.g., Excel, Powerpoint / Thinkcell, Tableau, Alteryx, AI driven TPO applications), with proven ability to synthesize multiple data sources (e.g., internal TPM and P&L data, 3rd party syndicated data) to develop insights and strategy recommendations - Deep experience with econometric (elasticity) and/or financial modeling processes and outputs - Strong analytical skills and business / financial acumen - Strong collaboration and communication skills (incl. experience communicating to corporate senior management levels) - Problem-solving mentality, intellectually curious, and strong critical thinking skills - Entrepreneurial skills and style - Ability to prioritize and manage multiple projects, people, and initiatives simultaneously - Strong knowledge of syndicated data (e.g., IRI, Nielsen) and its nuances - Strong working knowledge of SAP is a plus Minimum Education and Experience Requirements: - BA/BS in Finance, Economics, Marketing, Business Administration or Equivalent - Master’s degree preferred - 7+ years of business experience, with 3+ years of experience in FMCG trade strategy or trade analytics roles strongly preferred - Ideally experience in Sales, Finance, Marketing, or analytical functions (e.g., Category Mgmt) - Familiarity with Fast Moving Consumer Goods (FMCG) industry customer base and working knowledge of retail merchandising and in store execution tactics strongly preferred - People management experience #LI-MH1 #LI-Remote The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

Become a part of our caring community and help us put health first The Senior Business Systems Analysis Professional performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Senior Business Systems Analysis Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Business Systems Analysis Professional formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Validates benefits achieved from solution implementation. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Use your skills to make an impact Required Qualifications - 5 or more years of business systems analysis experience/technical experience in healthcare. - Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation - Demonstrated experience with managing stakeholders, process documentation and re-engineering - Knowledge of Systems Development Life Cycle, Agile Methodologies. - Experience in problem analysis and process - Must be passionate about contributing to an organization focused on continuously improving consumer experiences - Comprehensive knowledge of all Microsoft Office applications including Word, Excel, Access, PowerPoint, and Visio Preferred Qualifications - Agile certification (POPM, Scrum Master) - Six Sigma certification - Experience with AthenaOne EMR software Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $80,900 - $110,300 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 06-19-2026 About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

• Support client relationship owners in delivering high‑quality service • Participate in client meetings and assist with follow‑up actions • Monitor SLAs and escalate issues appropriately • Assist in identifying potential upsell/cross‑sell opportunities • Gather and document business requirements, workflows, and use cases • Assist in developing functional specifications and data mapping • Demonstrate system functionality to internal teams • Support release planning and coordination • Execute test plans for monthly releases and client enhancements • Validate system changes and document defects • Perform initial root cause analysis and collaborate with development teams • Support QA/BA team members through shared testing responsibilities • Serve as a subject matter expert in Nonqualified Deferred Compensation Plans • Participate in internal and external project workstreams • Assist in project planning, documentation, and risk tracking • Collaborate with cross‑functional teams (QA, Development, Operations, Finance) • Support and act as Project Owner client initiatives, providing coordination, stakeholder engagement, and issue resolution, if needed • Present monthly/quarterly updates on account performance, client health, and growth initiatives