• Provide customer support via email, chat and other company channels. • Explain solutions clearly. • Analyze and resolve basic issues. • Review logs, integrations, and configurations. • Document applied solutions. • Escalate complex issues to the appropriate teams. • Resolve requests within SLA targets. • Propose process and product improvements to enhance agents’ workflows and the customer experience.

• Act as the person responsible for the IT infrastructure of the São Paulo office, ensuring availability and proper functioning of technological resources. • Provide on-site and remote technical support to employees, resolving incidents related to hardware, software, networks, and corporate systems. • Manage and maintain the IT asset inventory, including desktops, laptops, peripherals, mobile devices, and network equipment. • Administer and support LAN and Wi‑Fi network infrastructure, performing basic configurations, troubleshooting, and liaising with vendors when necessary. • Assist in the management and maintenance of corporate telephony, including VoIP, extensions, and devices. • Install, configure, and maintain desktops, laptops, printers, and network devices. • Execute onboarding and offboarding processes for employees, including preparing equipment, creating access accounts, and retrieving assets. • Ensure devices comply with information security policies and access management requirements. • Monitor the IT environment and act proactively to identify and prevent incidents. • Document technical procedures, solutions, and support routines. • Support the management of IT vendors and partners, particularly for infrastructure, networks, and telecommunications.

• Provide technical support to users both onsite and remotely, resolving incidents related to hardware, software, and connectivity. • Install, configure, and maintain desktop computers, laptops, and peripherals. • Assist with configuring user accounts, email, and access to corporate systems. • Assist in maintaining the office network infrastructure, including connectivity checks, cabling, and device operation. • Provide support for printers, mobile devices, and office equipment. • Support control and organization of the IT asset inventory, ensuring equipment is recorded and traceable. • Prepare equipment for employee onboarding and offboarding. • Perform initial diagnostics for technical issues and escalate to higher support levels when necessary. • Log and track tickets in service desk tools, ensuring proper documentation of requests. • Assist with the standardization and organization of equipment and workstations.

• assisting the Site Manager in managing the daily activities at our refining and chemical customers • focusing on safety initiatives at the customer sites to improve overall working conditions • assisting the Site Manager with product inventory and ordering as well as equipment upkeep • review treatment programs and processes ensuring effective applications through routine testing and monitoring • maintain and build business relationships • conduct the necessary site and LMS/class room training programs • develop and implement sales plans on new opportunities including documenting ROI after program closure • establish, maintain and prioritize an accurate sales funnel in SFDC • manage profitability of the account (pump settings, pricing, accounts receivable) • review territory applications and processes/procedures for safety improvements