We're looking for a Manager, Customer Success This role is Remote, United States As the Manager of Customer Success for the Americas region, you will lead a dynamic team of Customer Success Managers (CSMs) dedicated to driving customer retention, renewal, and satisfaction. You’ll empower your team to overcome challenges and maximize customer value through effective adoption of the Cornerstone Galaxy solution. Collaborating across teams, you’ll be a key driver in ensuring our customers achieve their desired outcomes and continued success. In this role you will… - Lead, mentor, and grow a diverse team of CSMs through hiring, coaching, and professional development, unlocking their full potential. - Guide CSMs in customer relationship management, product expertise, talent management best practices, and strategic business insight. - Serve as the escalation point for complex customer issues where standard processes have been exhausted. - Oversee the quality and consistency of Customer Success programs including adoption support, customer coaching, engagement initiatives and Customer Success Package offerings. - Drive team performance and engagement by monitoring critical success metrics such as renewals, retention, and upsell opportunities. - Lead and contribute to special projects, both within Customer Success and cross-functional teams. - Adapt and take initiative by owning additional responsibilities as the business evolves. You have what it takes if you have… - 2+ years in Customer Success, Account Management, or a customer-facing role with proven team leadership. - 10+ years of professional experience in talent management, consulting, or related fields demonstrating strong business acumen, agility, and technical aptitude. - Bachelor’s degree or equivalent experience in Human Resources, Organizational Development, Training & Development, or a related discipline. - Exceptional attention to detail with the ability to juggle multiple projects and priorities effectively. - Strong organizational and follow-through skills ensuring customer expectations and deadlines are consistently met. - Excellent communication and analytical abilities. - Willingness and ability to travel up to 15-30%. Extra Dose of Awesome if you… - MBA or advanced degree. - Relevant certifications such as SPHR, SHRM-CP, SHRM-SCP, CCP, or CPLP. - Experience with Salesforce, Gainsight and AI platforms. Join us and be part of a team that’s passionate about driving customer success and making a real impact! Our Culture: Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today. Who We Are: Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. Total Rewards: At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 103100 - 165000 USD. Check us out on LinkedIn, Comparably, Glassdoor, and Facebook! Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433. Read the EEO is the Law poster here, and the supplementary poster here Read the Read the Pay Transparency Nondiscrimination Provision poster here

• Act as a primary point of contact for Enterprise customers using Scribe across a variety of geographies, industries and use cases. • Successfully onboard new customers to Scribe by supporting account setup, planning and enablement that is tailored to their business needs. • Draw on your product expertise to advise customers on best practices and facilitate the most effective use of Scribe. • Identify signals and craft necessary interventions to ensure strong adoption of Scribe and progress towards the customer’s goals, leveraging both tailored and scaled approaches. • Assess activity data and calculate and communicate ROI to customers based on real business results. • Engage directly with Scribe champions to drive adoption and uncover expansion opportunities within their organizations. • Manage contract renewals to maintain best-in-class customer and revenue retention, and provide a seamless customer experience. • Partner closely with Account Executives to execute against growth opportunities within your portfolio. • Collaborate with Scribe Product, Marketing, and Support team members across initiatives to surface relevant customer insights and feedback. • Spearhead strategic projects to continuously improve key metrics: adoption, retention, and expansion.

Cloud security is becoming increasingly important as organizations are accelerating their cloud migration. Britive is at the forefront of the emerging cloud security industry with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across cloud infrastructures, platforms & SaaS. Our patent-pending technology is deployed at several large and Fortune 500 customers and we have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs. About Britive Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic, multi-cloud environments. We help the world’s most security-conscious organizations eliminate standing privileges, automate just-in-time access, and maintain continuous compliance — all without slowing down development. We’re a fast-growing, mission-driven company and we’re building the team that will define the next era of cloud security. About the Role As a Customer Success Manager at Britive, you will be the strategic anchor for a portfolio of enterprise accounts. You own the entire post-sale relationship — from initial deployment through long-term expansion — with primary responsibilities of renewals. Your work is equal parts relationship management, project execution, and technical coordination: you run structured onboarding programs, lead monthly technical check-ins, and deliver executive-level Quarterly Business Reviews that clearly demonstrate ROI and identify new opportunities This role requires someone who thrives in a cross-functional environment. You will coordinate daily with our Customer Success Engineers, Product Management, Pre-Sales, Sales Architects/Engineers and Account Managers. You will also keep our VP of Customer Success, CRO, and CEO apprised of account health, risks, and opportunities. If you love solving complex problems, building deep customer trust, and operating with a bias toward action in a high-growth startup, this role is for you. What You’ll Do Relationship Management & Customer Outcomes - Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale. - Build and maintain deep, long-term relationships with technical stakeholders, security leaders, and executive sponsors. - Lead structured onboarding programs to ensure customers are deployed on time, on scope, and set up for measurable success. - Host monthly technical check-ins with key customer stakeholders to review platform health, address blockers, and drive adoption. - Prepare and deliver Quarterly Business Reviews (QBRs) with executive and key stakeholders that clearly demonstrate value, usage trends, and roadmap alignment. - Proactively monitor account health, identify churn risk early, and develop mitigation plans before issues escalate. Project & Deployment Management - Own the end-to-end project plan for customer deployments, ensuring milestones are hit and stakeholders are aligned throughout. - Manage timelines, action items, and follow-ups with precision — nothing falls through the cracks on your accounts. - Coordinate closely with Britive Customer Success Engineers to drive technical implementation and resolve configuration blockers. - Educate customers on Britive best practices, identity and access management workflows, and PAM use cases relevant to their environment. Cross-Functional Coordination & Internal Alignment - Serve as the connective tissue between customers and internal teams — including Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers — to ensure seamless handoffs and consistent customer experience. - Provide regular, structured updates to the VP of Customer Success, CRO, and CEO on account status, strategic opportunities, and escalation items. - Collaborate with Sales and Pre-Sales during expansion and renewal cycles to ensure accurate scoping and smooth transitions. - Advocate for customer needs internally, translating field insights into actionable product feedback. - Drive customer advocacy efforts including case studies, reference calls, and product council participation. What You’ll Bring - 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment. - Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects. - Strong project management skills: you run structured programs, own timelines, and follow through relentlessly. - Exceptional communication and presentation skills — you can run a room of CISOs and a room of engineers with equal confidence. - Deep understanding of cybersecurity, cloud environments, and identity technologies — including PAM, IAM, IGA, SSO, and RBAC/ABAC models. - Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD. - Experience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp, concise communication. - Experience in a fast-paced, early-stage or high-growth startup; you know how to operate with limited resources and build process where none exists. - Must be based in the US or Canada. Nice to Have - Background working with security-focused, compliance-heavy, or regulated-industry customers (financial services, healthcare, government). - Familiarity with infrastructure tools such as Terraform, Kubernetes, or HashiCorp Vault. - Prior experience at a PAM, IGA, or cloud security vendor. The estimated base salary for this role is $120,000 - $150,000 annually. Individual compensation packages are based on various factors unique to each candidate, including experience, expertise, location, and other factors. Perks + Benefits: - Work from anywhere in the US! We are fully remote (US only, other areas are subject to review). - Competitive compensation and meaningful equity - Medical, dental, and vision insurance - Paid parental leave benefits - 401k (U.S.) - Flexible + Unlimited PTO (U.S.) - Career development opportunities and paths - Home office and connectivity stipends - Team socials + Offsites

• Lead client engagements from initiation through delivery and post-launch support, ensuring measurable outcomes and client satisfaction • Build trust and confidence with clients by acting as a strategic partner and ensuring effective deployment of solutions • Facilitate workshops (AI perspective, initiatives, strategy) and translate outcomes into structured plans of action • Coordinate software design and implementation processes, aligning engineering, AI specialists, and client stakeholders • Establish and maintain project standards, documentation, and repeatable processes to improve efficiency • Identify risks, manage dependencies, and ensure timely delivery of milestones • Provide clear communication and reporting to both clients and internal stakeholders • Contribute to building AZX’s project management practices as we scale