Role Description You’re at a point where flexibility and control over your time matter more than titles. You’re looking for work that fits your life, not the other way around. You’re ready to take your skills to the next level and step into more ownership in how you work and grow. This is a performance-based, independent role where your results drive your outcomes, offering the opportunity to apply your skills in a more flexible and self-directed way. You’ll be connecting with individuals who are already seeking personal and professional growth, guiding them through next steps using simple systems and structured support. This role allows you to work independently while building your skills in communication, organization, and client interaction, while continuing your own personal and professional development and stepping into greater ownership in how you show up. Qualifications - Strong communication and people skills - Self-motivated with the ability to work independently - Open to personal and professional growth - Comfortable using phone and Zoom for conversations - Organized and able to manage your time effectively - Seeking a performance-based role where results drive outcomes - Interest in developing leadership skills and taking ownership of your results Requirements - Connect with inbound inquiries and follow up with interested individuals - Guide conversations through phone or Zoom - Share and present programs focused on personal and professional development - Work independently while following a simple, proven structure - Participate in weekly training and support sessions Benefits - Remote and flexible structure where you can run your schedule - Performance-based role where your results drive your earning potential - Ability to create a schedule that supports your lifestyle and balance - Ongoing personal and professional development - Supportive environment with simple systems and ongoing training - Opportunity to grow in confidence, ownership, and leadership over time

• Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight • Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities • Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments • Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts • Resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction • Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes • Represent the customer voice internally, providing structured feedback to Product and other teams • Support knowledge sharing and contribute to internal process development or mentoring where relevant

We're looking for a Manager, Customer Success This role is Remote, United States As the Manager of Customer Success for the Americas region, you will lead a dynamic team of Customer Success Managers (CSMs) dedicated to driving customer retention, renewal, and satisfaction. You’ll empower your team to overcome challenges and maximize customer value through effective adoption of the Cornerstone Galaxy solution. Collaborating across teams, you’ll be a key driver in ensuring our customers achieve their desired outcomes and continued success. In this role you will… - Lead, mentor, and grow a diverse team of CSMs through hiring, coaching, and professional development, unlocking their full potential. - Guide CSMs in customer relationship management, product expertise, talent management best practices, and strategic business insight. - Serve as the escalation point for complex customer issues where standard processes have been exhausted. - Oversee the quality and consistency of Customer Success programs including adoption support, customer coaching, engagement initiatives and Customer Success Package offerings. - Drive team performance and engagement by monitoring critical success metrics such as renewals, retention, and upsell opportunities. - Lead and contribute to special projects, both within Customer Success and cross-functional teams. - Adapt and take initiative by owning additional responsibilities as the business evolves. You have what it takes if you have… - 2+ years in Customer Success, Account Management, or a customer-facing role with proven team leadership. - 10+ years of professional experience in talent management, consulting, or related fields demonstrating strong business acumen, agility, and technical aptitude. - Bachelor’s degree or equivalent experience in Human Resources, Organizational Development, Training & Development, or a related discipline. - Exceptional attention to detail with the ability to juggle multiple projects and priorities effectively. - Strong organizational and follow-through skills ensuring customer expectations and deadlines are consistently met. - Excellent communication and analytical abilities. - Willingness and ability to travel up to 15-30%. Extra Dose of Awesome if you… - MBA or advanced degree. - Relevant certifications such as SPHR, SHRM-CP, SHRM-SCP, CCP, or CPLP. - Experience with Salesforce, Gainsight and AI platforms. Join us and be part of a team that’s passionate about driving customer success and making a real impact! Our Culture: Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today. Who We Are: Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. Total Rewards: At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 103100 - 165000 USD. Check us out on LinkedIn, Comparably, Glassdoor, and Facebook! Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433. Read the EEO is the Law poster here, and the supplementary poster here Read the Read the Pay Transparency Nondiscrimination Provision poster here

• Act as a primary point of contact for Enterprise customers using Scribe across a variety of geographies, industries and use cases. • Successfully onboard new customers to Scribe by supporting account setup, planning and enablement that is tailored to their business needs. • Draw on your product expertise to advise customers on best practices and facilitate the most effective use of Scribe. • Identify signals and craft necessary interventions to ensure strong adoption of Scribe and progress towards the customer’s goals, leveraging both tailored and scaled approaches. • Assess activity data and calculate and communicate ROI to customers based on real business results. • Engage directly with Scribe champions to drive adoption and uncover expansion opportunities within their organizations. • Manage contract renewals to maintain best-in-class customer and revenue retention, and provide a seamless customer experience. • Partner closely with Account Executives to execute against growth opportunities within your portfolio. • Collaborate with Scribe Product, Marketing, and Support team members across initiatives to surface relevant customer insights and feedback. • Spearhead strategic projects to continuously improve key metrics: adoption, retention, and expansion.