Role Description We are looking for a Business Analyst to join our Customer Care (Debit Products) team — a critical function supporting our customers’ daily financial activities, from purchases and ATM withdrawals to seamless access to funds. When issues arise with a debit card or account — such as declined transactions, lost cards, unexpected fees, or technical problems — customers expect prompt, clear, and empathetic support. Their trust in our company depends not only on our features, but also on how professionally and effectively we resolve their issues. As a Business Analyst in Customer Care (Debit Products), you will oversee support for individual customers using our debit products. This role exists to: - Become the owner of the debit products stream within the next year. - Make the experience measurable: define and track key metrics (e.g., resolution time, customer satisfaction, error rates), set SLAs, and maintain high communication standards. - Drive continuous improvement: identify pain points and opportunities as new debit features launch and customer needs evolve, ensuring that processes and support keep pace. Challenges that await you: - Be responsible for Customer Care for debit products (debit cards, savings, deposits, subscriptions, and cashback): understand where customers struggle and how support can improve their experience. - Work closely with designers and engineers to specify changes in agent tools and client-facing interfaces. - Work closely with debit product and operations teams to promptly update agent processes and interfaces. - Take an active part in shaping the debit product metrics tree. Track and improve key support metrics for debit products: AHT, contact rate, first contact resolution, CSAT. - Identify gaps and inefficiencies in debit product support processes and improve them. - Partner with product analysts to measure the impact of releases and campaigns, and use data to drive priorities. - Ensure process transparency through documentation, metrics, and presentations. Qualifications - 1+ years of experience as a Business Analyst / Product Manager in fintech, banking, or consumer digital products. - Hands-on UI experience: experience creating multi-screen user flows, not just making visual tweaks. - Ability to write clear and structured product requirements independently; technically fluent and comfortable collaborating with engineers. - Data-driven mindset: ability to work with data, define tasks for analysts, and spot inconsistencies in dashboards. - Experience in project management across multiple teams; ability to deliver on time and track progress effectively. - Strong critical thinking, proactivity, and ownership mindset. - Fluent English (B2+). Requirements - Experience in Customer Care / Contact Center / Customer Service. - Experience developing internal products (Telesales, Collections, Delivery, etc.). Benefits - Relocation support to one of our hubs — Mexico, Cyprus, Serbia, or Georgia — with assistance for the employee and their family. - Flexible work from one of our offices or remote. - Healthcare Coverage. - Education Budget: Language lessons, professional training and certifications. - Wellness Budget: Mental health and fitness activity reimbursements. - Vacation policy: 20 days of annual leave and paid sick leave.

JOB SUMMARY The Relationship Analyst is responsible for supporting commission billing, reporting, and collections for the Global Sales organization. This role serves as the primary liaison between Choice Hotels International and third‑party billing and distribution partners, ensuring accurate data transmission, timely issue resolution, and full property enrollment in commission processes. The analyst plays a key role in improving commission collection efficiency, reducing invoice aging, and mitigating revenue risk. Through reporting, analytics, and cross‑functional collaboration, this position helps shape future group and transient commission billing strategies. The role operates as an individual contributor and partners closely with Billing, Finance, Global Sales, and Operations. RESPONSIBILITIES Third‑Party Billing & Distribution Partner Management - Serve as the primary point of contact for day‑to‑day operational issues with third‑party billing and distribution partners, including data discrepancies, rejected files, missing submissions, and system inquiries. - Partner with internal billing subject matter experts to validate data accuracy and resolve integration or transmission issues in a timely manner. - Lead and track property enrollment into commission billing processes, ensuring consistent and accurate data transmission across all participating properties. Group Commissions Billing & Collections - Collaborate with Global Sales and internal stakeholders to design, document, and implement processes for group commissions billing and collections. - Support initiatives that improve group commission collection efficiency and reduce outstanding balances. Reporting & Analytics - Manage and deliver recurring commission reporting, including summaries of rejected transactions, transmission accuracy, invoice aging, and potential revenue risk. - Develop and maintain dashboards and reports related to data transmission accuracy, overdue invoices, unregistered properties, and case resolution metrics. - Analyze trends and share insights with stakeholders to support continuous process improvement and reduction of revenue leakage. Case Management & SOP Compliance - Coordinate case prioritization and service level agreement (SLA) adherence in partnership with the Commissions Collections Supervisor. - Identify recurring issues, perform root‑cause analysis, and recommend corrective actions to reduce rework and prevent future errors. - Support the integration and ongoing use of transient commission workflows within Salesforce or other case management tools. Cross‑Functional Coordination - Work closely with Billing, Finance, Global Sales, and Operations to resolve issues, improve transparency, and streamline commission processes. - Provide regular updates on performance trends, operational risks, and improvement opportunities to leadership. QUALIFICATIONS Employment Experience - 4–7 years of experience in billing operations, commissions processing, distribution, financial operations, or a related field. - Experience supporting or partnering with sales organizations and external vendors preferred. Technical Skills - Experience with Onyx or another commissions processing system strongly preferred. - Proficiency with reporting, analytics, and data management tools; experience working with large data sets. - Experience using CRM systems, case management platforms, or reporting tools (e.g., Salesforce). Additional Skills & Competencies - Vendor and partner relationship management - Strong analytical and data interpretation skills - Cross‑functional communication and collaboration - Problem‑solving and systems thinking - Proactive issue identification and prevention Education Requirements - Bachelor’s degree in Business, Finance, Hospitality, or a related field or equivalent combination of education and work experience. WORK LOCATION: This position is available as a remote or in‑office opportunity. Salary Range The salary range for this position is $57,000 to $67,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP). The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, qualifications, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. #LI-Remote Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: - Competitive compensation and benefits, including medical, dental, and vision coverage - Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance - Financial benefits for retirement and health savings - Employee recognition programs - Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice’s Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice’s Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver

• Lead the technical design, development, and implementation of Oracle PIM solution • Provide technical guidance and mentorship to development team members • Establish and enforce development standards and best practices • Conduct code reviews and ensure code quality • Design and configure Oracle PIM modules to meet business requirements • Develop and maintain custom extensions, integrations, and reports within Oracle PIM • Troubleshoot and resolve complex technical issues related to Oracle PIM • Perform system performance tuning and optimization • Stay up-to-date with the latest Oracle PIM releases and features • Ensure data integrity, accuracy, and consistency across Oracle PIM and related systems • Implement data quality rules and processes • Manage data migrations and conversions • Design and implement integrations between Oracle PIM and other enterprise systems • Participate in project planning, estimation, and execution • Manage technical deliverables and ensure timely completion • Provide ongoing support and maintenance for Oracle PIM

• Lead and facilitate requirement gathering sessions, workshops, and stakeholder meetings to elicit, clarify, and document business needs. • Translate business requirements into clear Business Requirements Documents (BRDs), Functional Specifications (FSDs), process documentation, and supporting artifacts for technical teams. • Develop comprehensive current- and future-state process maps, including business rules, decision points, and cross-functional workflows; identify gaps, risks, and improvement opportunities. • Partner with business and technical teams to design, evaluate, and validate solutions aligned to operational objectives and system capabilities. • Serve as the primary liaison between stakeholders and IT throughout the full Software Development Life Cycle (SDLC), ensuring shared understanding and alignment. • Own assigned initiatives and deliverables through analysis, design, build, testing, implementation, and post-implementation support. • Develop UAT strategy, prepare test scenarios and cases, coordinate execution with business stakeholders, and ensure traceability to requirements. • Proactively identify, assess, and communicate risks, impacts, and dependencies, exercising sound independent judgment in support of organizational priorities. • Act as a subject matter expert for supported systems and processes; provide guidance and mentorship to junior analysts as needed. • Maintain reliable attendance and perform other duties as assigned.