• Lead, coach, and mentor a team of Support Engineers, empowering them to deliver exceptional technical expertise and customer-centered service • Partner closely with Sales, Customer Engineering, and Product & Engineering teams to relay customer feedback and address inter-team operational handoffs • Develop and implement strategies to achieve team and individual performance goals, exceeding customer, organization and company expectations • Foster a collaborative and supportive team environment where knowledge sharing and professional development are encouraged • Identify and implement process improvements to enhance the efficiency and quality of your team's service delivery and operations • Manage all support engagement activities for your assigned team, including new offering introductions, service launches, and operational readiness initiatives

Role Description Are you a Senior Customer Service Specialist looking for a more flexible and rewarding career path? We are a global personal development and leadership education company delivering online programs and live events. As we expand, we are seeking experienced customer service professionals who are ready to transition their skills into a remote, independent role with flexibility and growth potential. - Communicate with individuals interested in personal development programs - Schedule and guide conversations using a structured process - Participate in ongoing training and professional development - Manage daily activities and workflow independently Qualifications - Background in customer service or client support - Strong communication and interpersonal skills - Self-motivated and organized - Interested in personal growth and leadership development - Open to a flexible, performance-based opportunity Requirements This is a performance-based opportunity suited for individuals seeking flexibility, growth, and greater control over their results. Benefits - Remote work - Flexible schedule – choose your working hours - Full training and ongoing support - Supportive global community - Opportunity for professional and personal growth

Role Description The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. - Effectively follow-up on claim submission and remittance review for insurance collections. - Create and pursue disputed balances from both government and non-government entities. - Work as part of a dynamic team and adapt to changing work assignments. - Work independently and closely with management and team to resolve accounts. - Perform duties professionally, interacting with insurance plans, patients, physicians, attorneys, and team members. - Utilize basic computer skills to navigate various system applications. - Access payer websites to discern pertinent data for account resolution. - Document clear and concise notes in the patient accounting system. - Maintain department daily productivity goals while meeting quality standards. - Identify and communicate issues related to system access, payor behavior, and account workflow inconsistencies. - Provide support for team members that may be absent or backlogged. Qualifications - Thorough understanding of the revenue cycle process, from patient access through Patient Financial Services. - Intermediate skill in Microsoft Office (Word, Excel). - Ability to learn hospital systems quickly and fluently. - Ability to communicate in a clear and professional manner. - Good oral and written skills. - Strong interpersonal skills. - Above average analytical and critical thinking skills. - Ability to make sound decisions. - Full understanding of Commercial, Managed Care, Medicare, and Medicaid collections. - Familiarity with terms such as HMO, PPO, IPA, and Capitation. - Intermediate understanding of EOB and hospital billing form requirements (UB04). - Ability to problem solve, prioritize duties, and follow through with assigned tasks. Requirements - High School diploma or equivalent; some college coursework in business administration or accounting preferred. - 1-4 years medical claims and/or hospital collections experience. - Minimum typing requirement of 45 wpm. Benefits - Pay: $15.80 - $23.70 per hour, depending on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires. - Conifer observed holidays receive time and a half. - Medical, dental, vision, disability, and life insurance. - Paid time off (vacation & sick leave) – minimum of 12 days per year. - 401k with up to 6% employer match. - 10 paid holidays per year. - Health savings accounts, healthcare & dependent flexible spending accounts. - Employee Assistance program and Employee discount program. - Voluntary benefits include pet insurance, legal insurance, and more. - For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

The job profile for this position is Customer Service Senior Representative, which is a Band 2 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Job Description In this exciting and challenging role as a Customer Service Senior Representative, you will be working within the fast-paced environment of the Central Nursing Team. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems. RESPONSIBILITIES: - Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches. - Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy. - Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service. - Work with various staff, departments, and prescribers via fax, email, IM, and phone. Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask. - Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion. - Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules. - Investigate/research issues and provide resolution. - Take initiative for problem solving with ability to multitask effectively and use critical thinking. - Correct and timely entry of data in appropriate systems. QUALIFICATIONS: - High School education or GED required. - 5+ years of relevant Customer Service experience. - High proficiency and regular use of Excel and Outlook required. - A pro-active work ethic with ability to be managed/trained virtually. - Detail orientation. - Excellent written and oral professional communication skills. - Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions. Position is fully remote however candidate must be located within 50 miles of the Lenexa, KS branch locations. Position will work 8-5 EST. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.