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Exceptional customer service and business process outsourcing for high-growth companies
E-Commerce Customer Support Representative
Location
United States
Posted
81 days ago
Salary
0
Seniority
Junior
Job Description
E-Commerce Customer Support Representative
Peak Support
• Assist customers with placing orders over the phone, ensuring accuracy and a positive experience • Provide clear information about products, sizing, and availability to help customers make informed decisions • Support customers with payment concerns, website navigation, and online ordering issues • Handle inquiries related to existing orders, including status updates, modifications, and general support • Perform supplemental tasks during low call volume, such as data entry, participating in special projects, or updating knowledge base and training materials to improve team efficiency and customer experience
Job Requirements
- 1–2 years of customer service experience is required
- Exceptional attention to detail and accuracy
- Ability to perform repetitive tasks while maintaining focus and consistency
- Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset
- Adaptability to evolving procedures and processes
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively
- Empathy and patience in handling customer inquiries and concerns
Benefits
- All the convenience of working from home
- Exceptional work environment
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