• Structure strategic projects for key products, marketing, strategy, revenue, and enrollment services functions • Execute end-to-end data analytics projects by 1) pulling/cleaning data, 2) extracting key insights, 3) communicating hypotheses to senior stakeholders, and 4) impacting our organization’s overall marketing strategies & operations functions • Design and create analytical tools, strategic initiatives, and processes that boost our organization’s ability to deliver insights both internally to senior leadership and externally to our university partners • Brainstorm and launch new projects to proactively detect KPIs and inform our university partners about strategic issues, performance, and operations • Form a deep understanding of Risepoint’s processes, systems/tools, personnel, strategic direction, and broader market ecosystem (university partners, marketing channels, contact center strategies and workflows) • Collaborate cross-functionally with senior Directors and VPs to communicate data insights and make data-informed decisions

Logistician- Product Lifecycle Support Remote Power the logistics behind mission-critical systems. At Dayton T. Brown, a recognized leader in Engineering & Test | Logistics | Technical Publications | Military Mission Systems, we're looking for a skilled Logistician to join our Technical Services Division. This is your opportunity to contribute to high-impact programs supporting both domestic and international customers-while working alongside a talented, collaborative team. In this role, you'll partner with the Product Support Program Manager to support proposals, Product Support Analysis (PSA), and customer guidance and training across a diverse portfolio of programs. You'll play a key role in translating complex requirements into actionable logistics solutions that deliver real value to our customers. You will develop Maintenance Task Analysis (MTA) and Provisioning Technical Documentation (PTD), applying a broad range of engineering tools and software. Just as importantly, you'll serve as a trusted resource to customers-guiding them in achieving their Product Support Analysis goals through best practices, while successfully managing multiple priorities. This position also offers the opportunity to contribute to Product Support proposals, giving you visibility across the full program lifecycle. We're looking for someone who thrives in a remote environment, manages time effectively, and communicates clearly with both internal teams and external stakeholders. Flexibility is key, as occasional overtime and limited travel (less than 10%) may be required. This is an individual contributor role with meaningful impact and room to grow. Job Qualifications in Job Description: - BS in Engineering or 3+ years of relevant experience. - Must have at least 3 of direct experience supporting MTA or PTD development - Experience in product development and sustainment of aerospace or defense systems - Must have familiarity with MIL-STD-1388-2B or GEIA-STD-0007 - Over 3 years' experience with Product Support database software such as SLICwave, EAGLE, or Power LOG-J - Demonstrated experience working with Microsoft Office applications - US Citizenship As a Dayton T. Brown employee, you can expect a fun working environment that provides security and career advancement and so much more such as: - Tuition reimbursement - A stable, successful organization - Innovative work environment - Advancement potential - Private medical, vision and dental insurance - Profit sharing, 401K with company match! - Work/Life balance and family values. Dayton T. Brown, Inc. is an equal opportunity employer - Veterans and Disabled

Role Description Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. - Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. - Assess the nature of product or service issues and resolve basic-to-intermediate level problems. - Log customer interactions and tag/categorize issues accordingly. - Learn new processes across a variety of subject areas and ensure our operations are running smoothly. - Respond to and action incoming carrier partner notifications. - Quickly and confidently triage complex issues to the Level 2 team. - Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas. - Work independently to troubleshoot/determine resolution for issues across the entirety of your team's domain. - Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. - Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems. - Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. - Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. - Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths. Qualifications - Thorough, organized, and detail-oriented, able to prioritize and execute multiple processes. - Experience Required: 1 - 3 Years (depending on candidature). - Strong technical background need not apply. - Previous experience in Advanced Email writing, handling international escalations (voice, chat, and email). - International stakeholder handling. - Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team. - Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as needed. - Previous experience in doing root cause analysis. - Ready to take up additional tasks depending on requirements. - Empathetic and customer-centric to the core. - Clear verbal and written communicator. - Introspective and committed to continuous self-improvement. - Capable of learning quickly and mastering complicated systems. - Capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. - Able to complete tasks in core areas within SLAs. Requirements - Running SQL queries, having knowledge of Zendesk, JIRA would be an added advantage. Benefits - Competitive pay. - Generous time off. - Ample parental and wellness leave. - Healthcare. - Retirement savings program. - And much more. Offerings vary by location.

Role Description The Member & Recipient Appeals Coordinator is responsible for managing and coordinating the Trillium Medicaid and Non-Medicaid member appeals process, provider appeals, and claims appeals. This includes: - Providing support and information to members and providers seeking to appeal an adverse benefit determination. - Monitoring and maintaining accurate Appeals policies and procedures, member handbooks, and provider manuals based on legal requirements and Tailored Plan requirements. - Maintaining/reporting Medicaid and non-Medicaid member appeal statistics. On a typical day, you might: - Coordinate and manage Trillium’s Medicaid and Non-Medicaid Member Appeal Processes. - Ensure notification letters are updated and sent to the member/guardian and provider accurately and timely based on the most current formats and timelines as established by State and Federal regulations and contractual and accreditation standards. - Track appeal requests and set up internal appeals panels, when needed. - Continue tracking and facilitating Trillium involvement in Appeals process through resolution. - Aid general counsel and external contracted legal representatives in preparation for Trillium-specific Appeals related cases. - Assist in completion of data reports. Qualifications - High School Diploma/GED and six (6) years of experience in Behavioral/Mental Health, Developmental Disabilities, and Substance Abuse services; OR - Associate’s degree and four (4) years of experience in Behavioral/Mental Health, Developmental Disabilities, and Substance Abuse services; OR - Bachelor’s degree and two (2) years of experience in Behavioral/Mental Health, Developmental Disabilities, and Substance Abuse services; OR - Equivalent combination of education/experience. - Must have a valid driver’s license. - Must reside within North Carolina. - Must be able to travel within catchment as required. - Degree in a Human Services field (preferred). - Experience in the public mental health field is highly desired due to the complexity of the work of the organization (preferred). Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies. Deadline for Application Wednesday, April 1, 2026 at 11:59pm How to Apply To be considered, submit your application and resume through our ADP Career Center. Your resume must include: - Employer name, dates of service (month/year), average hours worked per week, and essential job duties. - Education details (degree type, date awarded, institution, field of study). - Licensure/certification information, if applicable. After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes. Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.