Founded in 1999, PerfectServe provides the healthcare industry with intelligent communication and collaboration solutions to automate workflows, optimize provider schedules, stream
Technical Lead - US Remote
Location
United States
Posted
74 days ago
Salary
$50K - $55K / year
Seniority
Lead
No structured requirement data.
Job Description
Technical Lead - US Remote
PerfectServe
What is PerfectServe? PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers. We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. The Technical Lead supports a portfolio of customers and provides technical expertise to account teams and clients, driving optimization, adoption, and ensuring service excellence. This role delivers tactical day-to-day support, manages escalated issues, and oversees complex configuration changes for all business segments. What You Will Do• Provide tactical day-to-day technical support to operational contacts.• Understand clinical workflows and apply PerfectServe solutions to improve them.• Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations.• Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center.• Manage, resolve and document complex and escalated requests and configuration changes.• Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools.• Contribute to product, process, and best practice documentation.• Provide tier-three technical support and collaborate on product feedback and enhancement requests.• Investigate and thoroughly document reported technical client concerns What You Will Bring• Strong technical expertise and ability to apply PerfectServe solutions in complex environments.• Ability to manage multiple tasks and resolve technical issues under pressure.• Excellent relationship-building, written, and verbal communication skills.• Exceptional customer service mindset with a commitment to exceeding expectations.• Adaptability, strong work ethic, and motivation to grow professionally. Essential Qualifications• Bachelor’s degree or equivalent experience.• 1+ years experience with PerfectServe implementation or support preferred.• 2+ years experience supporting SaaS customers or troubleshooting technical workflows.• Healthcare or clinical workflow experience preferred.• Proficiency in reporting tools (e.g., Looker) is a plus.• Ability to travel occasionally (less than 10%). Why Join PerfectServe? At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. **Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.** We offer a salary range of $50,000 - $55,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations. Benefits: - Remote first work environment - Health, Dental, Vision, Life and Disability Insurance options available day one. - 401K - with match and immediately vested. - 17 company holidays, 2 floating holidays plus competitive paid time off policy - Internal Advancement Opportunities PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
Job Requirements
- Strong technical expertise and ability to apply PerfectServe solutions in complex environments.
- Ability to manage multiple tasks and resolve technical issues under pressure.
- Excellent relationship-building, written, and verbal communication skills.
- Exceptional customer service mindset with a commitment to exceeding expectations.
- Adaptability, strong work ethic, and motivation to grow professionally.
- Bachelor’s degree or equivalent experience.
- 1+ years experience with PerfectServe implementation or support preferred.
- 2+ years experience supporting SaaS customers or troubleshooting technical workflows.
- Healthcare or clinical workflow experience preferred.
- Proficiency in reporting tools (e.g., Looker) is a plus.
- Ability to travel occasionally (less than 10%).
Benefits
- Remote first work environment.
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy.
- Internal Advancement Opportunities.
Related Guides
Related Categories
Related Job Pages
More Engineering Manager Jobs
Engineering Manager – Customer Portal
VeriffVeriff is an industry leader in online identity verification, helping businesses achieve greater levels of trust.
• Setting direction for the team through thoughtful long-term planning • Partnering with product managers, designers, and analysts • Creating shared understanding of decision-making and team progress • Ensuring team learning and growth through mentorship • Involvement in interviewing and assessing candidates • Collaborating with other engineering leaders • Hands-on involvement when needed
Engineering Manager
Bet On TalentYour go-to place for career opportunities in iGaming, Gaming and Fintech.
• Lead a team of Fronted Engineers at all levels on a fully remote set-up in an exciting fast-paced industry. • Mentor frontend engineers across all levels, drive hiring, conduct 1:1s, and build a diverse, high-performing team. • Own the frontend architecture and tech radar for Next.js, React, and TypeScript codebases. • Lead design reviews and contribute to code and PRs when appropriate. • Eliminate SDLC friction. Design CI/CD pipelines, automate workflows, integrate DX tooling (Turborepo/Nx), and use DORA metrics to drive continuous improvement. • Enforce best practices for component design, state management, accessibility, testing, and incident management in a compliance-heavy environment. • Collaborate with Product, Design, Backend, and DevOps to align on roadmaps, API contracts, and infrastructure. Clearly communicate technical trade-offs to non-technical stakeholders.
Engineering Manager – Site Experience
Pantheon PlatformWebsite Operations Platform for Drupal & WordPress
• Lead and Mentor: Guide the team through organizational changes, challenges, and uncertainties, maintaining productivity and morale. Drive the team's success with hands-on coaching, guidance, and troubleshooting, as you are passionate about mentoring and developing engineering talent. • Execution and Delivery: Manage projects with shifting priorities and ensure the team adapts quickly to evolving organizational structures and processes to deliver high-quality work. • Strategy and Vision: Understand the organization’s objectives and direction, aligning the team’s priorities accordingly. You will advocate for changes that benefit the team and the broader organization. • Technical Guidance: Lead architecture discussions, review code, provide constructive feedback, and contribute to technical discussions to maintain a high bar for technical excellence. • Collaboration: Contribute to team and organizational goals, working with immediate team members and cross-functional stakeholders (10-20 individuals) to ensure alignment. • Direction: Provide clear direction to your team, translating high-level goals into actionable tasks, providing feedback, and ensuring everyone is aligned. You will have autonomy within your team's scope to decide how to allocate work and solve problems while aligning with the overall engineering strategy. • Hiring: Own the hiring process for the team, including interviewing, closing candidates, and ensuring a diverse and high-performing team structure.
Role Description We are seeking a highly experienced and strategic Senior Engineering Manager to lead a distributed engineering organization while driving scalable, high-quality technology execution aligned with business and product priorities. This role blends people leadership, technical expertise, and business acumen, with a strong focus on customer outcomes, operational excellence, and thoughtful adoption of emerging technologies, including AI. The ideal candidate is both a leader and a builder — someone who can guide teams, influence architecture, and remain hands-on when needed. If you thrive in a fast-paced, product-driven environment and enjoy building both high-performing teams and scalable platforms, this role is for you. What You’ll Do - Strategic Engineering Leadership: - Establish scalable processes, standards, and operating rhythms to support a distributed, global team. - Drive adoption of modern engineering practices, tools, and delivery standards to improve quality, velocity, and reliability. - Partner with Product and executive leadership to align engineering priorities with business goals. - Team Leadership & Development: - Lead, mentor, and grow a distributed engineering team across multiple geographies. - Foster a culture of accountability, ownership, and continuous improvement. - Promote strong engineering practices with a focus on quality and customer impact. - Business & Operational Excellence: - Manage engineering budgets, including infrastructure and platform costs. - Ensure cost-effective decision-making while maintaining scalability and performance. - Collaborate cross-functionally to align technical investments with company objectives. - AI Innovation & Exploration: - Enable teams to adopt AI tools and contribute to AI-driven initiatives. - Explore emerging technologies through experimentation and low-risk validation. - Identify opportunities to integrate AI into internal workflows and customer-facing products. - Professional Standards: - Maintain compliance with company policies, practices, and procedures. - Communicate effectively across teams and leadership. - Manage shifting priorities and deadlines in a dynamic environment. - Review work for accuracy, completeness, and quality. - Perform additional duties as assigned. Qualifications - Bachelor’s degree in a STEM field, OR - Non-technical degree with relevant certifications, OR - Advanced degree (MBA, MA, etc.) with applicable experience. - 5–8 years of related experience, including: - 6+ years of software development experience (web/mobile, data-driven applications). - 3+ years leading and managing engineering teams. Requirements - Proven experience as an Engineering Manager or Senior Engineering Manager. - Experience leading remote, globally distributed teams. - Strong background in building scalable engineering processes and systems. - Experience managing budgets and optimizing infrastructure costs. - Familiarity with AI technologies and experimentation mindset. - Experience building and scaling SaaS products. - Strong experience with API development. - Advanced proficiency in Python and JavaScript (including TypeScript). - Experience with cloud platforms (AWS, Google Cloud, or Azure). - Experience with CI/CD pipelines and Git-based workflows. - Experience with SSO implementation (preferred). - Familiarity with ReactJS and Node.js (a plus). Supervisory Responsibilities - Directly supervises and leads a team of approximately 3–15 engineers. - Responsible for performance management, coaching, and development. - Operates with limited supervision and high autonomy. Organizational Authority - Holds budgetary responsibility for a mid-size department. - Influences technical direction, investment decisions, and operational outcomes. - Decisions impact multiple teams and functional areas. Decision-Making & Judgment - Exercises significant discretion in interpreting policies and making operational decisions. - Solves complex problems where precedent may not exist. - Balances technical, business, and strategic considerations. Interpersonal Skills - Strong ability to influence, motivate, and lead across teams. - Skilled in conflict resolution and cross-functional collaboration. - Builds trust and drives alignment across multiple stakeholders. Physical Requirements - This is a sedentary role requiring sitting, reaching, talking, hearing, and visual acuity. - Occasional lifting of up to 25 lbs. Work Environment - Business-casual office environment. - Fast-paced and collaborative, with a potentially lively atmosphere. Travel - Minimal travel (up to 10%). - Occasional travel to Dallas, Orange County, or Boise offices may be required.



